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    • Edmonton, Alberta
    • Contract
    Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long term contract as a Call Center and Customer Service Representative for a North American company who is hiring in Alberta! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare) Location - Work from Home Salary - $18.50/hr Full-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!) Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work-life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls - Providing excellent customer service and being customer focused. - Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis. - Attention to detail is essential for this position- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback. - Flexibility to work a special schedule and extended hours as necessary - Must be able to pass a criminal/credit background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over WiFI is prohibited. SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to riya.gupta@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long term contract as a Call Center and Customer Service Representative for a North American company who is hiring in Alberta! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare) Location - Work from Home Salary - $18.50/hr Full-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!) Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work-life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls - Providing excellent customer service and being customer focused. - Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis. - Attention to detail is essential for this position- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback. - Flexibility to work a special schedule and extended hours as necessary - Must be able to pass a criminal/credit background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over WiFI is prohibited. SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to riya.gupta@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Edmonton, Alberta
    • Permanent
    Description Location: Edmonton, AB, Canada (Onsite) Salary: $16.56/hour Job type: Full-time or part-time The opportunityRight now, Air Canada is looking for Customer Experience Specialists to join our team at the Edmonton Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Edmonton airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: Conduct passenger check-in Assist pre-boarding passengers and provide information on flight schedules and routes Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefitsAs one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one Choose how you'd work with us. We have both full-time and part-time opportunities availableWe value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential. Qualifications Skills and experience required Mandatory Covid-19 Vaccination RequiredAvailability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  Availability to work in shifts Previous customer service experience  Excellent communication and teamwork skills Proven problem resolution skills and the ability to effectively multi-task The ability to work within strict timelines in order to maintain on-time departures Eligible to work in Canada Pass security clearance and obtain the Transport Canada security card Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
    Description Location: Edmonton, AB, Canada (Onsite) Salary: $16.56/hour Job type: Full-time or part-time The opportunityRight now, Air Canada is looking for Customer Experience Specialists to join our team at the Edmonton Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Edmonton airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: Conduct passenger check-in Assist pre-boarding passengers and provide information on flight schedules and routes Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefitsAs one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one Choose how you'd work with us. We have both full-time and part-time opportunities availableWe value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential. Qualifications Skills and experience required Mandatory Covid-19 Vaccination RequiredAvailability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  Availability to work in shifts Previous customer service experience  Excellent communication and teamwork skills Proven problem resolution skills and the ability to effectively multi-task The ability to work within strict timelines in order to maintain on-time departures Eligible to work in Canada Pass security clearance and obtain the Transport Canada security card Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
    • Edmonton, Alberta
    • Permanent
    Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: July 11thHours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journée)Training for the first 4 to 6 weeksSalary: Starting at $47,500Work from home (anywhere in Alberta )Advantages3 weeks vacation,10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: July 11thHours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journée)Training for the first 4 to 6 weeksSalary: Starting at $47,500Work from home (anywhere in Alberta )Advantages3 weeks vacation,10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Edmonton, Alberta
    • Permanent
    Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Edmonton, Alberta
    • Permanent
    • $45,000 per year
    Do you have sales and customer service experience and you are looking for an exciting opportunity in the Insurance Industry? We are hiring for Bilingual Sales and Customer Service Agents in Edmonton. With this role, you will become an expert at providing customers with the best insurance coverage options. You will listen to them, understand their needs and communicate – in the most simple and easy-to-understand terms – the available choices and related benefits.If you have the following, we would love to hear from you!:• Experience in delivering client-focused solutions and in creating long-lasting relationships• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis is a full-time position with a start date in July 15th . Schedule:Must have availability to work Monday to Friday, from 8:00 am to 6:00 pm and Saturday, from 8:00 am to 5:00 pm. (every Saturday for the first year of employment – rotating Saturdays thereafter).Occasional Statutory HolidaysSalary:$45,000.00Annual performance bonusBenefits provided by the companyLocation: Edmonton (Hybrid work from home and in office model)Advantages- Paid training will be provided that prepares you for obtaining your insurance License- Hybrid work from home and in office model (to be determined)- Equipment will be provided- An annual performance bonus that rewards you for your proven results and strive for excellence- An excellent flexible benefits program, available to you starting from day one on the job- Fantastic opportunities for career growth within the company- Employee share purchase program with company matching option after 3 monthsResponsibilities- Provide current or potential customers with the best insurance coverage options for their cars and homes.- You will listen to customers, understand their needs, and communicate the options available- Collect information from clients on their risk profiles - Sell the suitable protection plans- Data entry and accurate record keeping- Check insurance claimsQualifications- Bilingual in French and English is required- Previous sales, customer service, and/or call center experience- Insurance license in province of residence/previous insurance experience a major asset- High school diploma (post-secondary education is an asset)- A team player- A good listener and communicator- A talent for influencing positive and beneficial decisions- Background and credit check requiredSummaryIf you are interested and or know someone who may be a great fit, apply directly or send me your resume at mausamee.agravat@randstad.ca or arshdeep.dhillon@randstad.ca or hamideh.hayati@randstad.ca with the subject line: Bilingual Sales and Customer Service Agent in Edmonton.We thank all applicants, however, only those selected for interviews will be contacted.Thank you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have sales and customer service experience and you are looking for an exciting opportunity in the Insurance Industry? We are hiring for Bilingual Sales and Customer Service Agents in Edmonton. With this role, you will become an expert at providing customers with the best insurance coverage options. You will listen to them, understand their needs and communicate – in the most simple and easy-to-understand terms – the available choices and related benefits.If you have the following, we would love to hear from you!:• Experience in delivering client-focused solutions and in creating long-lasting relationships• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis is a full-time position with a start date in July 15th . Schedule:Must have availability to work Monday to Friday, from 8:00 am to 6:00 pm and Saturday, from 8:00 am to 5:00 pm. (every Saturday for the first year of employment – rotating Saturdays thereafter).Occasional Statutory HolidaysSalary:$45,000.00Annual performance bonusBenefits provided by the companyLocation: Edmonton (Hybrid work from home and in office model)Advantages- Paid training will be provided that prepares you for obtaining your insurance License- Hybrid work from home and in office model (to be determined)- Equipment will be provided- An annual performance bonus that rewards you for your proven results and strive for excellence- An excellent flexible benefits program, available to you starting from day one on the job- Fantastic opportunities for career growth within the company- Employee share purchase program with company matching option after 3 monthsResponsibilities- Provide current or potential customers with the best insurance coverage options for their cars and homes.- You will listen to customers, understand their needs, and communicate the options available- Collect information from clients on their risk profiles - Sell the suitable protection plans- Data entry and accurate record keeping- Check insurance claimsQualifications- Bilingual in French and English is required- Previous sales, customer service, and/or call center experience- Insurance license in province of residence/previous insurance experience a major asset- High school diploma (post-secondary education is an asset)- A team player- A good listener and communicator- A talent for influencing positive and beneficial decisions- Background and credit check requiredSummaryIf you are interested and or know someone who may be a great fit, apply directly or send me your resume at mausamee.agravat@randstad.ca or arshdeep.dhillon@randstad.ca or hamideh.hayati@randstad.ca with the subject line: Bilingual Sales and Customer Service Agent in Edmonton.We thank all applicants, however, only those selected for interviews will be contacted.Thank you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Edmonton, Alberta
    • Permanent
    Your challenge!The Sales Rep’s mission is to carry out his or her department's procurement strategy to ensure the management of his or her customers performance. You ensure compliance with the company's procurement procedures, policies and process and identify opportunities to improve the system’s efficiency and increase Cascades’ value. You implement negotiated commercial agreements and Cascades' procurement policy and advise your business partners on strategic corporate purchasing. Finally, you establish strong and lasting partnerships with current and potential suppliers.  Individual responsibilities•    Strategically manage the materials and suppliers under your responsibility•    Prospect & Onboard new suppliers•    Create and maintain a network in the business community.•    Negotiate, implement, and manage commercial agreements•    Help implement your unit’s strategic sales plan in accordance with Cascades’ business objectives.•    Act ethically and with respect for Cascades’ culture and values.•    Monitor products, services, markets and technologies in their field, and share the results with business partners.•    Participate in continuous improvement activities and apply good practices.Experiences and strengths•    2 to 5 years of experience in a similar role•    B2B experience a must•    Customer-centric approach and excellent communication skills.•    Understanding of industry an asset•    Understanding of sourcing methodology, contract strategy, contract terms, and basic legal terms and conditions•    Extensive knowledge of procurement strategies, tactics, and negotiation skills•    Ability to understand and interpret requests for contracts, evaluate and analyze costs and data, handle problems and to understand business requirements•    Ability to review and assess contracts for risk and know when to escalate as needed•    Ability to build relationships with a variety of individuals and among various departments, sites, functions, and levels of the organization•    Ability to solve problems and prioritize daily tasks in a fast-paced environment.•    High level of integrity and business acumen.Core competencies defined for this jobValues and ethicsClient-focusFlexibility and ability to adaptInitiativeEntrepreneurial spiritImpact and influence
    Your challenge!The Sales Rep’s mission is to carry out his or her department's procurement strategy to ensure the management of his or her customers performance. You ensure compliance with the company's procurement procedures, policies and process and identify opportunities to improve the system’s efficiency and increase Cascades’ value. You implement negotiated commercial agreements and Cascades' procurement policy and advise your business partners on strategic corporate purchasing. Finally, you establish strong and lasting partnerships with current and potential suppliers.  Individual responsibilities•    Strategically manage the materials and suppliers under your responsibility•    Prospect & Onboard new suppliers•    Create and maintain a network in the business community.•    Negotiate, implement, and manage commercial agreements•    Help implement your unit’s strategic sales plan in accordance with Cascades’ business objectives.•    Act ethically and with respect for Cascades’ culture and values.•    Monitor products, services, markets and technologies in their field, and share the results with business partners.•    Participate in continuous improvement activities and apply good practices.Experiences and strengths•    2 to 5 years of experience in a similar role•    B2B experience a must•    Customer-centric approach and excellent communication skills.•    Understanding of industry an asset•    Understanding of sourcing methodology, contract strategy, contract terms, and basic legal terms and conditions•    Extensive knowledge of procurement strategies, tactics, and negotiation skills•    Ability to understand and interpret requests for contracts, evaluate and analyze costs and data, handle problems and to understand business requirements•    Ability to review and assess contracts for risk and know when to escalate as needed•    Ability to build relationships with a variety of individuals and among various departments, sites, functions, and levels of the organization•    Ability to solve problems and prioritize daily tasks in a fast-paced environment.•    High level of integrity and business acumen.Core competencies defined for this jobValues and ethicsClient-focusFlexibility and ability to adaptInitiativeEntrepreneurial spiritImpact and influence

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