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    • Langley, British Columbia
    • Contract
    Are you a customer service representative looking to work for one of Global Leader? You will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk! The office is located in Langley, so a vehicle is required as it is not transit accessible. We are looking for people who: • Are self-motivated & eager to learn. • Thrive in a dynamic and collaborative environment• Adapt quickly to changing priorities and customer needs• Have a clear, professional, and informative communication styleAdvantages• Work with a Global Leader• Growth Opportunities • Full-time Hours• Excellent office hours; Monday - Friday 8:00 am to 4:30 pm• Benefits are available • $20 per hour • Starts Immediately Responsibilities• Handle customer inquiries via telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly • Assist customers by determining needs and presenting appropriate products and services • Establish and maintain accurate customer work order files and formulas. • Run sales transactions through POS • Answer customer inquires and filter and escalate complaints • Ensure customers’ quality and service expectations are met • Communicate all customer complaints to the manager to ensure a quick and accurate resolution •• Follow designated loss prevention, security, and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies • Document and refer potential wholesale leads to a manager and/or sales rep • Provide input regarding inventory levels in the warehouse/stockroom • Ensure product is available to fill customer orders • Locate out-of-stock items as necessary • Maintain facility to SW standards through proper maintenance, repair, and housekeeping •Identify facility problems and make recommendations • Assist in warehouse duties as required • Assist in physical inventory • Other duties as assignedQualifications• Must have a vehicle (Not transit-accessible)• High school or equivalent • Previous experience in customer support, client services, sales, or a related field• Excellent at communicating over the phone and handling phone systems• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts• Able to concentrate on multiple problems at once• Excellent time management and prioritization skills• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously• Customer-focused for positive customer experience and resolution• Ability to work all scheduled hours as needed Physical Requirements:• Must be able to sit, stand, hear, and see on a constant basis.• Must be able to walk, write, and type on a frequent basis.• Must be able to lift and carry up to 50-100 pounds.• Must be able to climb and descend stairs.• Must be able to bend, carry, reach, push, and pull on an occasional basis.• Must be able to communicate verbally and in writing.• Must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.• Must be able to operate a computer and communicate via the telephone.• Other: Must be able to operate a hand truck and/or material handling equipmentSummaryIf this sounds like you, apply directly or email your resume to sophie.hickles@randstad.ca or adriana.ortega@randstad.ca!We thank everyone but only shortlisted candidates will be contacted.Thank you, Adriana OSophie HRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative looking to work for one of Global Leader? You will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk! The office is located in Langley, so a vehicle is required as it is not transit accessible. We are looking for people who: • Are self-motivated & eager to learn. • Thrive in a dynamic and collaborative environment• Adapt quickly to changing priorities and customer needs• Have a clear, professional, and informative communication styleAdvantages• Work with a Global Leader• Growth Opportunities • Full-time Hours• Excellent office hours; Monday - Friday 8:00 am to 4:30 pm• Benefits are available • $20 per hour • Starts Immediately Responsibilities• Handle customer inquiries via telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly • Assist customers by determining needs and presenting appropriate products and services • Establish and maintain accurate customer work order files and formulas. • Run sales transactions through POS • Answer customer inquires and filter and escalate complaints • Ensure customers’ quality and service expectations are met • Communicate all customer complaints to the manager to ensure a quick and accurate resolution •• Follow designated loss prevention, security, and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies • Document and refer potential wholesale leads to a manager and/or sales rep • Provide input regarding inventory levels in the warehouse/stockroom • Ensure product is available to fill customer orders • Locate out-of-stock items as necessary • Maintain facility to SW standards through proper maintenance, repair, and housekeeping •Identify facility problems and make recommendations • Assist in warehouse duties as required • Assist in physical inventory • Other duties as assignedQualifications• Must have a vehicle (Not transit-accessible)• High school or equivalent • Previous experience in customer support, client services, sales, or a related field• Excellent at communicating over the phone and handling phone systems• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts• Able to concentrate on multiple problems at once• Excellent time management and prioritization skills• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously• Customer-focused for positive customer experience and resolution• Ability to work all scheduled hours as needed Physical Requirements:• Must be able to sit, stand, hear, and see on a constant basis.• Must be able to walk, write, and type on a frequent basis.• Must be able to lift and carry up to 50-100 pounds.• Must be able to climb and descend stairs.• Must be able to bend, carry, reach, push, and pull on an occasional basis.• Must be able to communicate verbally and in writing.• Must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.• Must be able to operate a computer and communicate via the telephone.• Other: Must be able to operate a hand truck and/or material handling equipmentSummaryIf this sounds like you, apply directly or email your resume to sophie.hickles@randstad.ca or adriana.ortega@randstad.ca!We thank everyone but only shortlisted candidates will be contacted.Thank you, Adriana OSophie HRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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