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      • North York, Ontario
      • Permanent
      • $16.00 - $18.00 per hour
      Do you enjoy working in customer service? Are you a recent grad looking to start your career? Do you have a passion for problem solving? Do you enjoy working in a team environment? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work in one of our client's call centers in the North York area. This company distributes glass wear and other items as such.This is a permanent, full-time position with a well-known distribution company. To find out more information, read below.Type of role: Customer Service in a Call Centre SettingLength: PermanentHours of Operation: Monday – Friday 9:00 am – 5:00 pm (NO WEEKENDS)Salary: $16 - $18/hour (Between 33K – 38k)Location: North York (Steeles and Dufferin)TTC and Highway Accessible 2 weeks VacationBenefits after 6 monthsWork in Office- Mask Mandatory - Temp check every day- Socially Distanced- Sanitizer providedAdvantages- Permanent opportunity with lots of room for growth!- Full Time hours (Monday – Friday 9am-5pm)- Competitive pay $16-$18/hour!- 2 weeks’ vacation to start plus 1 week shut down at Christmas - Benefits after 6 months - Free parking!- North York location (TTC accessible)- Opportunity for growth- Business casual dress codeResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients, both from Canada and the U.S- Order management from start to finish with existing clients - Placing orders based on clients/customers requests - Prepare quotes to follow up with clients/customers- Warm up selling to existing clients - Make sure deliveries are sent out in a timely manner - Provide top notch customer service Qualifications- Call Center or Customer Service experience required- B2B Customer Service - College or University education required - Great for Recent Grads!- Time management- Retail, sales, admin is an asset SummaryIf this sounds like you, apply now! If this sounds like someone you may know, send them my email.1) Apply online 2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Customer Service Representative North York”Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you enjoy working in customer service? Are you a recent grad looking to start your career? Do you have a passion for problem solving? Do you enjoy working in a team environment? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work in one of our client's call centers in the North York area. This company distributes glass wear and other items as such.This is a permanent, full-time position with a well-known distribution company. To find out more information, read below.Type of role: Customer Service in a Call Centre SettingLength: PermanentHours of Operation: Monday – Friday 9:00 am – 5:00 pm (NO WEEKENDS)Salary: $16 - $18/hour (Between 33K – 38k)Location: North York (Steeles and Dufferin)TTC and Highway Accessible 2 weeks VacationBenefits after 6 monthsWork in Office- Mask Mandatory - Temp check every day- Socially Distanced- Sanitizer providedAdvantages- Permanent opportunity with lots of room for growth!- Full Time hours (Monday – Friday 9am-5pm)- Competitive pay $16-$18/hour!- 2 weeks’ vacation to start plus 1 week shut down at Christmas - Benefits after 6 months - Free parking!- North York location (TTC accessible)- Opportunity for growth- Business casual dress codeResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients, both from Canada and the U.S- Order management from start to finish with existing clients - Placing orders based on clients/customers requests - Prepare quotes to follow up with clients/customers- Warm up selling to existing clients - Make sure deliveries are sent out in a timely manner - Provide top notch customer service Qualifications- Call Center or Customer Service experience required- B2B Customer Service - College or University education required - Great for Recent Grads!- Time management- Retail, sales, admin is an asset SummaryIf this sounds like you, apply now! If this sounds like someone you may know, send them my email.1) Apply online 2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Customer Service Representative North York”Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Contract
      Are you looking for a new job that will allow you assist many different people and get to provide them with excellent customer support? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role, and already possess at least Reliability clearance? Then we might just have the role you’ve been looking for!We are looking for Customer Service Representatives to work remotely on a contract-to-permanent assignment! This would be a call centre and data entry kind of role, with full time hours. You will need to already posses at least reliability clearance, and be fully available to work. If this sounds like you, keep reading to learn more!Advantages- 8 hour shifts between 7am and 1am- Fully remote work!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable companyResponsibilities- Process inbound and outbound customer service calls in a professional, courteous, and efficient manner- Takes and dispatches messages accurately- Work on special projects as required- Comply with all company policies and procedures- Other duties as requiredQualifications- Must have Reliability level clearance- Must have great communication skills in English (French is a strong asset)- Ability to type 30 wpm- Must have a windows 10 computer and a USB headset- Need to be able to directly connect to your modem/router with an ethernet cableSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "reliability csr" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new job that will allow you assist many different people and get to provide them with excellent customer support? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role, and already possess at least Reliability clearance? Then we might just have the role you’ve been looking for!We are looking for Customer Service Representatives to work remotely on a contract-to-permanent assignment! This would be a call centre and data entry kind of role, with full time hours. You will need to already posses at least reliability clearance, and be fully available to work. If this sounds like you, keep reading to learn more!Advantages- 8 hour shifts between 7am and 1am- Fully remote work!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable companyResponsibilities- Process inbound and outbound customer service calls in a professional, courteous, and efficient manner- Takes and dispatches messages accurately- Work on special projects as required- Comply with all company policies and procedures- Other duties as requiredQualifications- Must have Reliability level clearance- Must have great communication skills in English (French is a strong asset)- Ability to type 30 wpm- Must have a windows 10 computer and a USB headset- Need to be able to directly connect to your modem/router with an ethernet cableSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "reliability csr" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Contract
      Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? Are you bilingual in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team OntarioThis is permanent full time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16/hour.Location: Anywhere in Ontario (Greater Toronto Area)Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: June 15th, 2021Advantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Permanently work from home- Immediate hiring- Great work culture & work/life balance- Career progression opportunities!- Weekly Pay!Responsibilities- Inbound call centre environment (work from home)- Create a warm, and pleasant experience for clients- Explaining details and processes to customers over the phone to resolve their questions or concerns- Data entry in client profiles- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Previous experience in customer service, retail or call center is required- Excellent communication skills in English and French - Detail oriented & organized- Strong computer skills- Full time availability including weekends- Must have the internet router, ethernet cable, personal computer, and a USB headset- Must be able to clear a criminal background checkHere's how you can apply:- Email your resume to Yasameen at yasameen.aljanabi@randstad.ca with subject line "Bilingual Customer Service"- Apply directly on www.randstad.caSummaryBilingual Customer Service RepresentativeJune 15th 2021$16 per hourWork from homeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? Are you bilingual in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team OntarioThis is permanent full time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16/hour.Location: Anywhere in Ontario (Greater Toronto Area)Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: June 15th, 2021Advantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Permanently work from home- Immediate hiring- Great work culture & work/life balance- Career progression opportunities!- Weekly Pay!Responsibilities- Inbound call centre environment (work from home)- Create a warm, and pleasant experience for clients- Explaining details and processes to customers over the phone to resolve their questions or concerns- Data entry in client profiles- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Previous experience in customer service, retail or call center is required- Excellent communication skills in English and French - Detail oriented & organized- Strong computer skills- Full time availability including weekends- Must have the internet router, ethernet cable, personal computer, and a USB headset- Must be able to clear a criminal background checkHere's how you can apply:- Email your resume to Yasameen at yasameen.aljanabi@randstad.ca with subject line "Bilingual Customer Service"- Apply directly on www.randstad.caSummaryBilingual Customer Service RepresentativeJune 15th 2021$16 per hourWork from homeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Contract
      Do you want to pursue a career in call center? Do you enjoy interacting with customers? Are you full-time available? Are you interested in working in the insurance industry?If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! We want to hear from YOU.This is your opportunity to work in a TOP growing call center in Canada, utilize your customer service and sales experience, and enjoy working in rich culture!Contract to permanent position starting as of Friday June 4th 2021 What(Job title)?- Outbound Solutions Specialist (Customer service and telesales agent)Where?- Work from homeWhen?- Training starts Friday June 4th 2021 Hours of Operation:Monday - Sunday 7 AM to 11 PMPay rate: $14.25 per hour (plus additional sales incentives)Advantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Permanently work from home - Immediate hiring- Great work culture & work/life balance- Career progression opportunities!- Weekly Pay!Responsibilities- Outbound call support in a call center environment- Promote and recommend the latest services to existing customers on inbound/outbound sales calls- Enter and maintain the information in multiple computer systems- Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales to existing customerQualifications- Previous experience in customer service, sales, retail or call center is required- Excellent communication skills in English - Detail oriented & organized- Strong computer skills- Full time availability including weekends- Must have the internet router, ethernet cable, personal computer, and a USB headset - Must be able to clear a criminal background check Here's how you can apply:- Email your resume to Yasameen at yasameen.aljanabi@randstad.ca with subject line "Outbound Customer Service"- Apply directly on www.randstad.caSummaryOutbound Customer Service Representative June 4th 2021 $14.25 per hour Work from home Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you want to pursue a career in call center? Do you enjoy interacting with customers? Are you full-time available? Are you interested in working in the insurance industry?If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! We want to hear from YOU.This is your opportunity to work in a TOP growing call center in Canada, utilize your customer service and sales experience, and enjoy working in rich culture!Contract to permanent position starting as of Friday June 4th 2021 What(Job title)?- Outbound Solutions Specialist (Customer service and telesales agent)Where?- Work from homeWhen?- Training starts Friday June 4th 2021 Hours of Operation:Monday - Sunday 7 AM to 11 PMPay rate: $14.25 per hour (plus additional sales incentives)Advantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Permanently work from home - Immediate hiring- Great work culture & work/life balance- Career progression opportunities!- Weekly Pay!Responsibilities- Outbound call support in a call center environment- Promote and recommend the latest services to existing customers on inbound/outbound sales calls- Enter and maintain the information in multiple computer systems- Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales to existing customerQualifications- Previous experience in customer service, sales, retail or call center is required- Excellent communication skills in English - Detail oriented & organized- Strong computer skills- Full time availability including weekends- Must have the internet router, ethernet cable, personal computer, and a USB headset - Must be able to clear a criminal background check Here's how you can apply:- Email your resume to Yasameen at yasameen.aljanabi@randstad.ca with subject line "Outbound Customer Service"- Apply directly on www.randstad.caSummaryOutbound Customer Service Representative June 4th 2021 $14.25 per hour Work from home Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      • $16.00 - $18.00 per hour
      Do you enjoy working in customer service? Are you a recent grad looking to start your career? Do you have a passion for problem solving? Do you enjoy working in a team environment? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work in one of our client's call centers in the North York area. This company distributes glass wear and other items as such.This is a permanent, full-time position with a well-known distribution company. To find out more information, read below.Type of role: Customer Service in a Call Centre SettingLength: PermanentHours of Operation: Monday – Friday 9:00 am – 5:00 pm (NO WEEKENDS)Salary: $16 - $18/hour (Between 33K – 38k)Location: North York (Steeles and Dufferin)TTC and Highway Accessible 2 weeks VacationBenefits after 6 monthsWork in Office- Mask Mandatory - Temp check every day- Socially Distanced- Sanitizer providedAdvantages- Permanent opportunity with lots of room for growth!- Full Time hours (Monday – Friday 9am-5pm)- Competitive pay $16-$18/hour!- 2 weeks’ vacation to start plus 1 week shut down at Christmas - Benefits after 6 months - Free parking!- North York location (TTC accessible)- Opportunity for growth- Business casual dress codeResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients, both from Canada and the U.S- Order management from start to finish with existing clients - Placing orders based on clients/customers requests - Prepare quotes to follow up with clients/customers- Warm up selling to existing clients - Make sure deliveries are sent out in a timely manner - Provide top notch customer service Qualifications- Call Center or Customer Service experience required- B2B Customer Service - College or University education required - Great for Recent Grads!- Time management- Retail, sales, admin is an asset SummaryIf this sounds like you, apply now! If this sounds like someone you may know, send them my email.1) Apply online 2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Customer Service Representative North York”Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you enjoy working in customer service? Are you a recent grad looking to start your career? Do you have a passion for problem solving? Do you enjoy working in a team environment? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work in one of our client's call centers in the North York area. This company distributes glass wear and other items as such.This is a permanent, full-time position with a well-known distribution company. To find out more information, read below.Type of role: Customer Service in a Call Centre SettingLength: PermanentHours of Operation: Monday – Friday 9:00 am – 5:00 pm (NO WEEKENDS)Salary: $16 - $18/hour (Between 33K – 38k)Location: North York (Steeles and Dufferin)TTC and Highway Accessible 2 weeks VacationBenefits after 6 monthsWork in Office- Mask Mandatory - Temp check every day- Socially Distanced- Sanitizer providedAdvantages- Permanent opportunity with lots of room for growth!- Full Time hours (Monday – Friday 9am-5pm)- Competitive pay $16-$18/hour!- 2 weeks’ vacation to start plus 1 week shut down at Christmas - Benefits after 6 months - Free parking!- North York location (TTC accessible)- Opportunity for growth- Business casual dress codeResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients, both from Canada and the U.S- Order management from start to finish with existing clients - Placing orders based on clients/customers requests - Prepare quotes to follow up with clients/customers- Warm up selling to existing clients - Make sure deliveries are sent out in a timely manner - Provide top notch customer service Qualifications- Call Center or Customer Service experience required- B2B Customer Service - College or University education required - Great for Recent Grads!- Time management- Retail, sales, admin is an asset SummaryIf this sounds like you, apply now! If this sounds like someone you may know, send them my email.1) Apply online 2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Customer Service Representative North York”Looking forward to hearing from you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      Do you have a passion for customer service? Do you enjoy running a team to success? Are you good at problem-solving? Are you Bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Call Center Manager to work for a well-known electronic company in the North York area. This is a permanent, full-time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 8am - 5pm. No evenings or weekendsSalary: 85k-90k + 13% annual bonus Location: North York (Steeles Ave & Hwy 400)This is a Work From Home position for the time being Equipment provided by the client Benefits (No premium)3 weeks vacationSick Days Annual BonusAnnual Salary review Room for growth and developmentAdvantages- Permanent opportunity - Competitive Salary (85k-90k)- Regular business hours - Annual Bonus up to 13%- Work from Home (Equipment provided)- 3 weeks vacation + Sick Days- Benefits - Room for growth and development - Opportunity to make this role your own - Be apart of a large and well-known organization Responsibilities- Oversee the BPO call centers overseas - Manage the operational performance of the BPOs- Ensuring agents are meeting their KPIs- Develop and implement new procedures to ensure customer service is number 1- Develop and implement retention and performance incentives - Review other BPO's and source alternative savings - Negotiate vendor work agreements and ensure the services are met on time and on budget - Report into Senior Management Qualifications- Bilingual in French and English is a MUST- Must have experience managing a BPO of over 100 staff - Must have experience running a BPO with chat box and voice chat functions - Min 1-2 performance cycles with their direct reports- Must be able to work and think quickly, as it is a fast-paced environment - Must be able to think outside the box to ensure BPOs are meeting their targets - Experience implement and following through on KPIs, performance reviews, and procedures - Team player, organized, and welcoming SummaryIf this sounds like you, apply today!1) Apply online 2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Call Center Manager"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for customer service? Do you enjoy running a team to success? Are you good at problem-solving? Are you Bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Call Center Manager to work for a well-known electronic company in the North York area. This is a permanent, full-time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 8am - 5pm. No evenings or weekendsSalary: 85k-90k + 13% annual bonus Location: North York (Steeles Ave & Hwy 400)This is a Work From Home position for the time being Equipment provided by the client Benefits (No premium)3 weeks vacationSick Days Annual BonusAnnual Salary review Room for growth and developmentAdvantages- Permanent opportunity - Competitive Salary (85k-90k)- Regular business hours - Annual Bonus up to 13%- Work from Home (Equipment provided)- 3 weeks vacation + Sick Days- Benefits - Room for growth and development - Opportunity to make this role your own - Be apart of a large and well-known organization Responsibilities- Oversee the BPO call centers overseas - Manage the operational performance of the BPOs- Ensuring agents are meeting their KPIs- Develop and implement new procedures to ensure customer service is number 1- Develop and implement retention and performance incentives - Review other BPO's and source alternative savings - Negotiate vendor work agreements and ensure the services are met on time and on budget - Report into Senior Management Qualifications- Bilingual in French and English is a MUST- Must have experience managing a BPO of over 100 staff - Must have experience running a BPO with chat box and voice chat functions - Min 1-2 performance cycles with their direct reports- Must be able to work and think quickly, as it is a fast-paced environment - Must be able to think outside the box to ensure BPOs are meeting their targets - Experience implement and following through on KPIs, performance reviews, and procedures - Team player, organized, and welcoming SummaryIf this sounds like you, apply today!1) Apply online 2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Call Center Manager"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Contract
      Are you interested in technology and have a passion for sales/customer service? As you tech-savvy or have experience with IT sales (i.e. Best Buy)? Are you looking for a long-term contract with career growth potential and permanent potential? If so, we have the perfect role for you!We are currently hiring for an Inside Sales Support Representative for our client, a Fortune 50 company and an IT giant! This is a great opportunity if you want to work with an internationally known technologies company while demonstrating your tech-savvy knowledge and sales skills.This opportunity would be great for someone looking to grow from a junior assistant sales admin and develop further within the company.Advantages- Work for an internationally well-known technologies company- Work from Home- North York location - Close to Victoria Park and Finch Ave E- 12-month contract!- Possibility of permanent hire- $17.29/hr (English only)- $23.78/hour (Bilingual - French and English)- Monday to Friday - No weekends- 40 hours/week - regular daytime hours- 9am to 6pm- Ideal start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Inside Sales Support Representative, you would be responsible for:• Responding to customer inquiries• Selling products and services (via telephone, web, and email) to specified customer segments• Processing purchase orders• Processing customer returns, complaints, and invoice issues• Day to day administrative tasks as neededQualificationsMinimum 1 years of inside sales experience - technology sales experience preferredProficient in MS Office toolsExcellent communication skillsStrong drive to exceed goal - strong initiativeStrong attention to detailBilingual in French and English as strong assetSummaryIf you are interested in the Inside Sales Representative role with an internationally well-known technologies company, please apply online at www.randstad. ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you interested in technology and have a passion for sales/customer service? As you tech-savvy or have experience with IT sales (i.e. Best Buy)? Are you looking for a long-term contract with career growth potential and permanent potential? If so, we have the perfect role for you!We are currently hiring for an Inside Sales Support Representative for our client, a Fortune 50 company and an IT giant! This is a great opportunity if you want to work with an internationally known technologies company while demonstrating your tech-savvy knowledge and sales skills.This opportunity would be great for someone looking to grow from a junior assistant sales admin and develop further within the company.Advantages- Work for an internationally well-known technologies company- Work from Home- North York location - Close to Victoria Park and Finch Ave E- 12-month contract!- Possibility of permanent hire- $17.29/hr (English only)- $23.78/hour (Bilingual - French and English)- Monday to Friday - No weekends- 40 hours/week - regular daytime hours- 9am to 6pm- Ideal start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Inside Sales Support Representative, you would be responsible for:• Responding to customer inquiries• Selling products and services (via telephone, web, and email) to specified customer segments• Processing purchase orders• Processing customer returns, complaints, and invoice issues• Day to day administrative tasks as neededQualificationsMinimum 1 years of inside sales experience - technology sales experience preferredProficient in MS Office toolsExcellent communication skillsStrong drive to exceed goal - strong initiativeStrong attention to detailBilingual in French and English as strong assetSummaryIf you are interested in the Inside Sales Representative role with an internationally well-known technologies company, please apply online at www.randstad. ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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