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    83 jobs found in Saint-François-du-Lac, Québec

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      • Vaudreuil-Dorion, Québec
      • Permanent
      Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person, and you are passionate about offering customer service over the phone, by email and chat? Well this job is for you!Salary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are requiredStart of employment: as soon as possibleAdvantagesWhat are the advantages of working as an E-commerce bilingual agent?- working from the comfort of your home during the pandemic - Positive work culture- Be part of a dynamic team- Commissions on appeals, you can hit 18-20$/hr - Possibility of obtaining bonuses twice per year related to the call qualityResponsibilitiesAs an E-commerce bilingual agent, you will be responsible for :- Determine customer needs.- Provide high-quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chats QualificationsTo provide exceptional service, here is what you will need as an E-commerce bilingual agent:- Bilingualism, English and French are required, Mandarin is an asset. - Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummarySalary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAre you interested in the position? Send us your CV directly with the subject"Ecommerce- Customer service agent" We look forward to discussing this opportunity with you,KarenStephanie Sebastien stephanie.bouasria@randstad.ca sebastien.houle@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person, and you are passionate about offering customer service over the phone, by email and chat? Well this job is for you!Salary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are requiredStart of employment: as soon as possibleAdvantagesWhat are the advantages of working as an E-commerce bilingual agent?- working from the comfort of your home during the pandemic - Positive work culture- Be part of a dynamic team- Commissions on appeals, you can hit 18-20$/hr - Possibility of obtaining bonuses twice per year related to the call qualityResponsibilitiesAs an E-commerce bilingual agent, you will be responsible for :- Determine customer needs.- Provide high-quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chats QualificationsTo provide exceptional service, here is what you will need as an E-commerce bilingual agent:- Bilingualism, English and French are required, Mandarin is an asset. - Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummarySalary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAre you interested in the position? Send us your CV directly with the subject"Ecommerce- Customer service agent" We look forward to discussing this opportunity with you,KarenStephanie Sebastien stephanie.bouasria@randstad.ca sebastien.houle@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Jean-sur-Richelieu, Québec
      • Contract
      • $21.00 per hour
      Looking for an exciting career in this new coming year ? We are currently looking for a Customer Service Reps to join our client in Saint-Jean-sur-Richelieu. If you have experience in customer service and some knowledge or interested in the supply chain or logistics, this position might be interesting for you! You must be available to work Monday to Friday, from 10am to 6h30pm, with possibility to Ovetime This is a great opportunity if you are looking for a full time hours as well as the opportunity to grow into the company. If you have experiences in the customer service industry and are comfortable with the details below, we would love to hear from you!Schedule: Full-Time 40 hours per week - availability from 10am to 6h30pm, with possibility to Overtime Location: Saint-Jean-sur-RichelieuSalary: $21 / hour Start of employment: January 2022 AdvantagesWhat we have to offer:- Full time hours - Opportunity to grow within this company - Weekly pay - Overtime is available during this time - Bright and clean work environment- Free parking onsite - Free coffee and tea onsite - Learn an in-demand skill that will look good on your resumeResponsibilitiesAs a Bilingual Customer Service Representative in the field of logistics, you will: - Assist customers via telephone and email - Bill shipments pursuant to applicable tariffs and pricing agreements- Hands-on in reviewing, updating, or making changes to customer accounts- Handle customer inquiries in a professional manner- Monitor progress, and booking delivery for pick-ups - Process changes or cancellations to delivery orders QualificationsWhat you bring to the table:- 1 year experience in a Customer Service role - Fluent in French and English - High quality written and verbal communication skills- Ability to adapt to changes in the work environment and to work under pressure- Quality decision making and problem solver- Experience with Microsoft Outlook – an asset - Transportation, Logistics or supply chain experience – an asset SummaryBilingual Customer Service Representative - logisticsSchedule: Full-Time 40 hours per week - availability from 10am to 6h30pm, with possibility to Overtime Location: Saint-Jean-sur-RichelieuSalary: $21 / hour Start of employment: January 2022 If you are interested in this customer service representative position, please apply online and email us at : Jessica Yel Ozbek jessica.yelozbek@randstad.ca Karen Leiton karen.leiton@randstad.ca Florence Lefebvre florence.lefebvre@randstad.ca Stephanie Bouasria stephanie.bouasria@randstad.ca Thank you for your interest in the position of Customer Service Representative in the field of logistics. We will review your application and contact you shortly. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Looking for an exciting career in this new coming year ? We are currently looking for a Customer Service Reps to join our client in Saint-Jean-sur-Richelieu. If you have experience in customer service and some knowledge or interested in the supply chain or logistics, this position might be interesting for you! You must be available to work Monday to Friday, from 10am to 6h30pm, with possibility to Ovetime This is a great opportunity if you are looking for a full time hours as well as the opportunity to grow into the company. If you have experiences in the customer service industry and are comfortable with the details below, we would love to hear from you!Schedule: Full-Time 40 hours per week - availability from 10am to 6h30pm, with possibility to Overtime Location: Saint-Jean-sur-RichelieuSalary: $21 / hour Start of employment: January 2022 AdvantagesWhat we have to offer:- Full time hours - Opportunity to grow within this company - Weekly pay - Overtime is available during this time - Bright and clean work environment- Free parking onsite - Free coffee and tea onsite - Learn an in-demand skill that will look good on your resumeResponsibilitiesAs a Bilingual Customer Service Representative in the field of logistics, you will: - Assist customers via telephone and email - Bill shipments pursuant to applicable tariffs and pricing agreements- Hands-on in reviewing, updating, or making changes to customer accounts- Handle customer inquiries in a professional manner- Monitor progress, and booking delivery for pick-ups - Process changes or cancellations to delivery orders QualificationsWhat you bring to the table:- 1 year experience in a Customer Service role - Fluent in French and English - High quality written and verbal communication skills- Ability to adapt to changes in the work environment and to work under pressure- Quality decision making and problem solver- Experience with Microsoft Outlook – an asset - Transportation, Logistics or supply chain experience – an asset SummaryBilingual Customer Service Representative - logisticsSchedule: Full-Time 40 hours per week - availability from 10am to 6h30pm, with possibility to Overtime Location: Saint-Jean-sur-RichelieuSalary: $21 / hour Start of employment: January 2022 If you are interested in this customer service representative position, please apply online and email us at : Jessica Yel Ozbek jessica.yelozbek@randstad.ca Karen Leiton karen.leiton@randstad.ca Florence Lefebvre florence.lefebvre@randstad.ca Stephanie Bouasria stephanie.bouasria@randstad.ca Thank you for your interest in the position of Customer Service Representative in the field of logistics. We will review your application and contact you shortly. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal Nord, Québec
      • Permanent
      • $40,000 per year
      Do you have a passion for customer service? Are you looking for an opportunity in the east end of the city of Montreal? Are you looking for a stable daytime schedule?Our client is one of the largest providers of equipment calibration, repair and maintenance services in the world, with locations in more than 20 countries.He is currently looking for a Customer Service Representative to join a dynamic and growing team.AdvantagesThe advantages offered by this position:- Permanent position in Montreal-North- Salary of $ 35K to $ 40k depending on experience- 40 hours / week (between 7 a.m. and 5 p.m.) from Monday to Friday.- 2 weeks of paid vacation after 1 year of service.- The holiday period is from May 1 to April 30. If the candidate has been employed for less than a year, they will be entitled to one day per month worked.- Insurance after 3 months (Dental Insurance, Disability, Complementary Illness, life)ResponsibilitiesThe tasks of the Customer Service Representative will be to:- Respond to customer calls and emails.- Follow up on customer requests.- Prepare quotes and orders.- Manage and update customer data, ensuring that information is entered.- Manage your client portfolio which will be assigned to you.- Assist customers and always offer them the best solution for each situation.- All other related tasks to ensure the proper functioning of the departmentQualificationsThe qualifications required for this position:- At least 2 years in customer service- Strong communication skills (bilingual French and English - written and spoken)- A very good knowledge of Microsoft office (Excel, Outlook, Word)- Ability to solve problems and versatility- Team spiritSummaryThis position interests you, send us your application !!lea.murray@randstad.caThe use of the masculine gender is intended to lighten the text and make it easier to read.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for customer service? Are you looking for an opportunity in the east end of the city of Montreal? Are you looking for a stable daytime schedule?Our client is one of the largest providers of equipment calibration, repair and maintenance services in the world, with locations in more than 20 countries.He is currently looking for a Customer Service Representative to join a dynamic and growing team.AdvantagesThe advantages offered by this position:- Permanent position in Montreal-North- Salary of $ 35K to $ 40k depending on experience- 40 hours / week (between 7 a.m. and 5 p.m.) from Monday to Friday.- 2 weeks of paid vacation after 1 year of service.- The holiday period is from May 1 to April 30. If the candidate has been employed for less than a year, they will be entitled to one day per month worked.- Insurance after 3 months (Dental Insurance, Disability, Complementary Illness, life)ResponsibilitiesThe tasks of the Customer Service Representative will be to:- Respond to customer calls and emails.- Follow up on customer requests.- Prepare quotes and orders.- Manage and update customer data, ensuring that information is entered.- Manage your client portfolio which will be assigned to you.- Assist customers and always offer them the best solution for each situation.- All other related tasks to ensure the proper functioning of the departmentQualificationsThe qualifications required for this position:- At least 2 years in customer service- Strong communication skills (bilingual French and English - written and spoken)- A very good knowledge of Microsoft office (Excel, Outlook, Word)- Ability to solve problems and versatility- Team spiritSummaryThis position interests you, send us your application !!lea.murray@randstad.caThe use of the masculine gender is intended to lighten the text and make it easier to read.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to be a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.  Representing our brand and company vision for customer service excellenceUnderstanding our internal and external customers by anticipating needs and delivering on promisesCaring for our customers in difficult situationsBuilding and nurturing trusting relationships. Fostering employee development by empowering, coaching and supporting our team to be their very bestEmbodying and modelling our Air Canada Flight Path, behavior: Treating customers and employees with care & classDemonstrating to employees how we are building a top ten global airline and how to create customer loyalty, daily; Ensuring all Air Canada family members provide glowing-hearted hospitality at all customer touchpointsUnderstanding, following and promoting Air Canada’s safety first, always culture & ensuring a safe environment for our customers and colleaguesQualifications Effective Decision MakingStrong interpersonal skills (organizational, team oriented & focused)Entrepreneurial & self-managed abilitiesA minimum of two years previous Customer Service management experienceA genuine passion for creating and leading a global top ten Airline customer and employee experience Ability to develop trust and rapport An entrepreneurial, energetic and tenacious attitudeAbility to work flexible schedulesAbility to adapt to new technology and to share that knowledgeAbility to successfully obtain an Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit (AVOP) Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to be a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.  Representing our brand and company vision for customer service excellenceUnderstanding our internal and external customers by anticipating needs and delivering on promisesCaring for our customers in difficult situationsBuilding and nurturing trusting relationships. Fostering employee development by empowering, coaching and supporting our team to be their very bestEmbodying and modelling our Air Canada Flight Path, behavior: Treating customers and employees with care & classDemonstrating to employees how we are building a top ten global airline and how to create customer loyalty, daily; Ensuring all Air Canada family members provide glowing-hearted hospitality at all customer touchpointsUnderstanding, following and promoting Air Canada’s safety first, always culture & ensuring a safe environment for our customers and colleaguesQualifications Effective Decision MakingStrong interpersonal skills (organizational, team oriented & focused)Entrepreneurial & self-managed abilitiesA minimum of two years previous Customer Service management experienceA genuine passion for creating and leading a global top ten Airline customer and employee experience Ability to develop trust and rapport An entrepreneurial, energetic and tenacious attitudeAbility to work flexible schedulesAbility to adapt to new technology and to share that knowledgeAbility to successfully obtain an Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit (AVOP) Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time positions of Customer Sales and Service Agents in our Contact Centre located in Montreal. Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success. If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team! The Customer Sales and Service Agent position is also a great career opportunity to grow within Air Canada. Please take 2 minutes to watch the following video with more information about the Customer Sales and Service Agent Role: https://youtu.be/aTKy5mJ3fdE We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan.As a Customer Sales and Service Agent in our Contact Centre, you will:Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products;Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings;Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 Scheduling Adherence:Be available to attend and successfully pass a eight (8) week full-time paid training program;Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.Requirements:Ability to find creative solutions to complex customer situations;Ability to work independently with a minimum of supervision;Effectively manage multiple tasks concurrently.Assets:Customer service experience within a Call Centre environment;Previous travel industry experience;Working knowledge of computer applications and internet.Conditions of Employment:High school diploma or equivalence;Eligible to work in Canada;Willing to adhere to Air Canada’s grooming standards.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates must speak both English and French fluently. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time positions of Customer Sales and Service Agents in our Contact Centre located in Montreal. Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success. If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team! The Customer Sales and Service Agent position is also a great career opportunity to grow within Air Canada. Please take 2 minutes to watch the following video with more information about the Customer Sales and Service Agent Role: https://youtu.be/aTKy5mJ3fdE We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan.As a Customer Sales and Service Agent in our Contact Centre, you will:Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products;Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings;Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 Scheduling Adherence:Be available to attend and successfully pass a eight (8) week full-time paid training program;Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.Requirements:Ability to find creative solutions to complex customer situations;Ability to work independently with a minimum of supervision;Effectively manage multiple tasks concurrently.Assets:Customer service experience within a Call Centre environment;Previous travel industry experience;Working knowledge of computer applications and internet.Conditions of Employment:High school diploma or equivalence;Eligible to work in Canada;Willing to adhere to Air Canada’s grooming standards.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates must speak both English and French fluently. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Montreal airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE  Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment: Mandatory Covid-19 Vaccination Required as of October 31st 2021Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi.  Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Montreal airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE  Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment: Mandatory Covid-19 Vaccination Required as of October 31st 2021Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi.  Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills. The Customer Service Manager will:Coach employees to the team metrics, to achieve and exceed productivity and service objectives.Coach on soft skills by demonstrating courtesy, empathy and poise under pressure Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and proceduresSupport the launch of new products and services and communicate the rationale and benefitsProactively manage employee absenteeism. Be responsible for the delivery of corrective actions and  fostering a culture of reliability.Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank themManage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisionsAnticipate employees’ and customers’ needs and be available for themBe entrepreneurial and make every decision as if you owned Air Canada Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.Participate in Management team meetings and decision making pertaining to office matters.Qualifications Completion of a Bachelor’s degree or academic equivalent is an asset.Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.Strong customer focus, dealing with employees and customers with professionalism and care.Excellent problem solving skills; able to apply creative solutions that have a positive impact on resultsDemonstrated ability to work under pressure, handle stressful situations and maintain flexibilityAbility to respond quickly to situations and seize opportunities Able to influence, convince and create mutually acceptable solutions in the context of conflictsPossess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgmentExperience using Microsoft Office applications including Word, Excel, and Outlook.Excellent verbal and written communication skills.Demonstrated commitment to teamworkKnowledge of labour relations and experience in managing a unionized workforce is an asset.Ability to work evenings, weekends, and holidays.Ability to travel when required. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills. The Customer Service Manager will:Coach employees to the team metrics, to achieve and exceed productivity and service objectives.Coach on soft skills by demonstrating courtesy, empathy and poise under pressure Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and proceduresSupport the launch of new products and services and communicate the rationale and benefitsProactively manage employee absenteeism. Be responsible for the delivery of corrective actions and  fostering a culture of reliability.Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank themManage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisionsAnticipate employees’ and customers’ needs and be available for themBe entrepreneurial and make every decision as if you owned Air Canada Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.Participate in Management team meetings and decision making pertaining to office matters.Qualifications Completion of a Bachelor’s degree or academic equivalent is an asset.Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.Strong customer focus, dealing with employees and customers with professionalism and care.Excellent problem solving skills; able to apply creative solutions that have a positive impact on resultsDemonstrated ability to work under pressure, handle stressful situations and maintain flexibilityAbility to respond quickly to situations and seize opportunities Able to influence, convince and create mutually acceptable solutions in the context of conflictsPossess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgmentExperience using Microsoft Office applications including Word, Excel, and Outlook.Excellent verbal and written communication skills.Demonstrated commitment to teamworkKnowledge of labour relations and experience in managing a unionized workforce is an asset.Ability to work evenings, weekends, and holidays.Ability to travel when required. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Westmount, Québec
      • Contract
      • $22.00 per hour
      We are looking for dynamic people with a strong interest in making a difference in people lives. Working in the travel field is very rewarding as you are able to help a person who is preparing to travel during pandemics times. Location: work from home - Anywhere in Canada You must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 24th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** AdvantagesWhat is it for you:• Work from home• Equipment will be provided• Welcoming culture for new employees with long term career opportunities• Company acknowledges employee achievements• Helping travellers to complete the COVID procedure prior to travel ResponsibilitiesYour main responsibility is to provide support, care, and guidance for travellers, event attendees, and employees returning to work with their at-home and virtual COVID-19 testing needs. Other responsibilities will be:• Answering incoming calls and emails in a professional and timely manner in• Provide customer with accurate service information• Follow scripts, policies, and procedures to best service the customer• Recommend solutions that align with confidentiality and privacy guidelines• Entering all the necessary notes into the customer’s file• Other tasks and projects if necessaryQualificationsWhat we are looking for: • Proficiency in English at professional and conversational level• Proven customer service experience in any industry• Willingness to work a flexible schedule• Outgoing with excellent communication skills and the ability to foster strong working relationships• Fast learner and tech-savvySummaryLocation: work from homeYou must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 24th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** If you are interested in this customer service representative position, please apply online and email us at :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caThank you for your interest in the position of Customer Service Representative. We will review your application and contact you shortly.If you know of anyone interested in customer service position - travel measures during COVID, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!We look forward to hearing from you.Florence, Jessica, Stephanie, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for dynamic people with a strong interest in making a difference in people lives. Working in the travel field is very rewarding as you are able to help a person who is preparing to travel during pandemics times. Location: work from home - Anywhere in Canada You must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 24th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** AdvantagesWhat is it for you:• Work from home• Equipment will be provided• Welcoming culture for new employees with long term career opportunities• Company acknowledges employee achievements• Helping travellers to complete the COVID procedure prior to travel ResponsibilitiesYour main responsibility is to provide support, care, and guidance for travellers, event attendees, and employees returning to work with their at-home and virtual COVID-19 testing needs. Other responsibilities will be:• Answering incoming calls and emails in a professional and timely manner in• Provide customer with accurate service information• Follow scripts, policies, and procedures to best service the customer• Recommend solutions that align with confidentiality and privacy guidelines• Entering all the necessary notes into the customer’s file• Other tasks and projects if necessaryQualificationsWhat we are looking for: • Proficiency in English at professional and conversational level• Proven customer service experience in any industry• Willingness to work a flexible schedule• Outgoing with excellent communication skills and the ability to foster strong working relationships• Fast learner and tech-savvySummaryLocation: work from homeYou must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 24th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** If you are interested in this customer service representative position, please apply online and email us at :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caThank you for your interest in the position of Customer Service Representative. We will review your application and contact you shortly.If you know of anyone interested in customer service position - travel measures during COVID, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!We look forward to hearing from you.Florence, Jessica, Stephanie, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $18.50 per hour
      Randstad is hiring Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. Salary: $ 17.50 / hour5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday from 9 am-5 pm OR 3pm - 11pm Full-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: January 10th #workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 17.50 / hourYou must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: January 10thAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is hiring Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. Salary: $ 17.50 / hour5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday from 9 am-5 pm OR 3pm - 11pm Full-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: January 10th #workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 17.50 / hourYou must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: January 10thAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $17.50 per hour
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? If you are fluently bilingual in English and French, this is the position for you!Location: Work from homeHourly Rate: 17.50 CAD per hour Bilingualism: French and English are a MUST !Monday- Friday 5 days / 8 Hours a day FULL TIME Work Schedule: Monday to Friday 800am -8:00pm Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 17.50 CAD per hour Bilingualism: French and English are a must Work Schedule: Friday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca with the subject "Data Quality Associate"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Karen, Sefika, Florence, StephanieRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? If you are fluently bilingual in English and French, this is the position for you!Location: Work from homeHourly Rate: 17.50 CAD per hour Bilingualism: French and English are a MUST !Monday- Friday 5 days / 8 Hours a day FULL TIME Work Schedule: Monday to Friday 800am -8:00pm Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 17.50 CAD per hour Bilingualism: French and English are a must Work Schedule: Friday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca with the subject "Data Quality Associate"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Karen, Sefika, Florence, StephanieRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $17.50 per hour
      Now hiring for Remote Bilingual Tech Support position !If you have customer service skills and experienced to troubleshoot equipment issues and/or offer replacement, this position is for you !Full time, Work from home and equipment provided, apply to this great opportunity. *Fluency in ENGLISH and FRENCH is a Required **Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanency#jobalert #techsupport #workfromhome #remotejob #randstad #customerserviceAdvantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca orkaren.leiton@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, StephanieRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Now hiring for Remote Bilingual Tech Support position !If you have customer service skills and experienced to troubleshoot equipment issues and/or offer replacement, this position is for you !Full time, Work from home and equipment provided, apply to this great opportunity. *Fluency in ENGLISH and FRENCH is a Required **Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanency#jobalert #techsupport #workfromhome #remotejob #randstad #customerserviceAdvantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca orkaren.leiton@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, StephanieRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $19.50 per hour
      Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter? If so, this position is made for YOU!We are looking for bilingual Customer Service Representatives ready to join a medical and technology company in the new year ahead. Your main task will be to answer customer calls and provide remote assistance. Salary: $ 19.50 / houryou must be available to work from : Monday to Sunday from 9am to 11pm schedule given in advanceLocation: Work from the comfort of your home until it is safe to return to the Montreal office Training: Remote Monday to Friday, 9 a.m. to 5 p.m., for 3 -4 weeks.Start of employment: January 17th 2022 AdvantagesWhy would you want this opportunity as a Customer Service Representative?- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilitiesAs a Customer Service Representative, in the insurance field, you will be responsible to: - Respond to various telephone requests- Perform follow-ups and resolve ongoing issues in a timely manner - for clients;- Process and complete service and installation requests- Process orders for units and services;- Provide assistance for the Remote Monitoring Center;- Support order management procedures;- Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed- Demonstrate initiative and make suggestions to improve processes.QualificationsTo be successful in this role as a bilingual customer care representative, you must have the following skills and experience:-High school diploma or general education;- Fluent in ENGLISH and FRENCH - 2 years of relevant experience in the field of customer service or in a sales;- Quick learner and knows Windows Office- A good analytical mind;- Good problem-solving skills;- Provide exceptional service to customers and exceed their expectations;- Ease of adaptation, resistance to stress;- Active listener and empathetic;SummarySalary: $ 18.50 / houryou must be available to work from : Monday to Sunday from 9am to 11pm schedule given in advanceLocation: Work from the comfort of your home until it is safe to return to the Montreal office Training: Remote Monday to Friday, 9 a.m. to 5 p.m., for 3 -4 weeks.Start of employment: January 17th 2022 Can you imagine working for this company in the medical field ? Apply directly here or write to us with subject " Bilingual Customer Service Representative - medical "stephanie.bouasria@randstad.cajessica.yelozbek@randstad..caflorence.lefebvre@randstad.caSebastien.Houle@randstad.caWe look forward to discussing this opportunity with you, Stephanie, Jessica, Florence, Karen, Sébastien Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter? If so, this position is made for YOU!We are looking for bilingual Customer Service Representatives ready to join a medical and technology company in the new year ahead. Your main task will be to answer customer calls and provide remote assistance. Salary: $ 19.50 / houryou must be available to work from : Monday to Sunday from 9am to 11pm schedule given in advanceLocation: Work from the comfort of your home until it is safe to return to the Montreal office Training: Remote Monday to Friday, 9 a.m. to 5 p.m., for 3 -4 weeks.Start of employment: January 17th 2022 AdvantagesWhy would you want this opportunity as a Customer Service Representative?- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilitiesAs a Customer Service Representative, in the insurance field, you will be responsible to: - Respond to various telephone requests- Perform follow-ups and resolve ongoing issues in a timely manner - for clients;- Process and complete service and installation requests- Process orders for units and services;- Provide assistance for the Remote Monitoring Center;- Support order management procedures;- Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed- Demonstrate initiative and make suggestions to improve processes.QualificationsTo be successful in this role as a bilingual customer care representative, you must have the following skills and experience:-High school diploma or general education;- Fluent in ENGLISH and FRENCH - 2 years of relevant experience in the field of customer service or in a sales;- Quick learner and knows Windows Office- A good analytical mind;- Good problem-solving skills;- Provide exceptional service to customers and exceed their expectations;- Ease of adaptation, resistance to stress;- Active listener and empathetic;SummarySalary: $ 18.50 / houryou must be available to work from : Monday to Sunday from 9am to 11pm schedule given in advanceLocation: Work from the comfort of your home until it is safe to return to the Montreal office Training: Remote Monday to Friday, 9 a.m. to 5 p.m., for 3 -4 weeks.Start of employment: January 17th 2022 Can you imagine working for this company in the medical field ? Apply directly here or write to us with subject " Bilingual Customer Service Representative - medical "stephanie.bouasria@randstad.cajessica.yelozbek@randstad..caflorence.lefebvre@randstad.caSebastien.Houle@randstad.caWe look forward to discussing this opportunity with you, Stephanie, Jessica, Florence, Karen, Sébastien Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $40,000 - $45,000 per year
      Are you passionate about customer service and problem solving? You are bilingual and would like to start a new position quickly in the West Island? Are you passionate about the automotive industry? We have the perfect position for you. Working in the automotive field, this company has activities all over Canada and is constantly growing. We are looking for a customer service representative to meet the high demand.AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Full benefits package- Vacation time in your first year- Being part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - Have a dynamic and friendly team - Have discounts on all products ResponsibilitiesReporting to the Department Manager, here are some of the tasks you will have to perform for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada are answered- Answer all customer questions- Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate certain business opportunities - Work closely with the manager and team members - Other related tasks in customer service QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be perfectly bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service and problem solving? You are bilingual and would like to start a new position quickly in the West Island? Are you passionate about the automotive industry? We have the perfect position for you. Working in the automotive field, this company has activities all over Canada and is constantly growing. We are looking for a customer service representative to meet the high demand.AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Full benefits package- Vacation time in your first year- Being part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - Have a dynamic and friendly team - Have discounts on all products ResponsibilitiesReporting to the Department Manager, here are some of the tasks you will have to perform for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada are answered- Answer all customer questions- Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate certain business opportunities - Work closely with the manager and team members - Other related tasks in customer service QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be perfectly bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement.Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanencyAdvantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to florence.lefebvre@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca or jessica.yelozbek@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Florence, Stephanie and JessicaRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement.Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanencyAdvantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent officesStart of employment: End of January3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to florence.lefebvre@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca or jessica.yelozbek@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Florence, Stephanie and JessicaRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $18.00 per hour
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? Well this is the position for you!Location: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Monday to Friday 800am -8:00pm Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Friday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca with the subject "Data Quality Associate"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Sefika, Ali, Karen, FlorenceRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? Well this is the position for you!Location: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Monday to Friday 800am -8:00pm Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Friday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca with the subject "Data Quality Associate"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Sefika, Ali, Karen, FlorenceRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 8:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: November 8th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 8:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: November 8th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $18.50 - $20.50 per hour
      What could be better than finding best position for you!!If you are fed up with short time contacts, and searching PERMANENT position with CAREER advancements , apply now ! We are hiring FULL TIME Bilingual Customer Service Representatives for MEDICAL EMERGENCY Call Centre with DAY and NIGHT option !Emergency Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. - $ 18.50 -> 3-11 pm shift- $ 20.50 -> 11 pm - 7 am shift -Night Shift - WORK FROM HOME- 3 weeks vacation per year from the start- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.Send your UPDATED Resume with Subject (Medical Customer Service) : jessica.yelozbek@randstad.ca5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday from 9 am-5 pm OR 3pm - 11pm ONLY FULL TIME : 37.5 h / week Start of employment: February 7th Note : THIS POSTIION requires candidates for FULL TIME and LONG TERM (not part time option )#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #monitoringagent #permanentjob #nightjob #nightshft #permanent #customerservice #medical #emergency #monitoring Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.Summary- $ 18.50 -> 3-11 pm shift- $ 20.50 -> 11 pm - 7 am shift -Night Shift You must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: February 7thAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      What could be better than finding best position for you!!If you are fed up with short time contacts, and searching PERMANENT position with CAREER advancements , apply now ! We are hiring FULL TIME Bilingual Customer Service Representatives for MEDICAL EMERGENCY Call Centre with DAY and NIGHT option !Emergency Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. - $ 18.50 -> 3-11 pm shift- $ 20.50 -> 11 pm - 7 am shift -Night Shift - WORK FROM HOME- 3 weeks vacation per year from the start- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.Send your UPDATED Resume with Subject (Medical Customer Service) : jessica.yelozbek@randstad.ca5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday from 9 am-5 pm OR 3pm - 11pm ONLY FULL TIME : 37.5 h / week Start of employment: February 7th Note : THIS POSTIION requires candidates for FULL TIME and LONG TERM (not part time option )#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #monitoringagent #permanentjob #nightjob #nightshft #permanent #customerservice #medical #emergency #monitoring Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.Summary- $ 18.50 -> 3-11 pm shift- $ 20.50 -> 11 pm - 7 am shift -Night Shift You must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: February 7thAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mont-Royal, Québec
      • Permanent
      • $40,000 - $50,000 per year
      Position: customer service representative and account managementLocation: Ville Saint-Laurent - face-to-faceSalary: between $ 40,000 and $ 50,000 per yearSchedule: Monday to Friday, 8 a.m. to 5 p.m.A distribution company specializing in tools and construction materials is looking for a Customer Service Representative and Customer Account Management for its head office located in Ville Saint-Laurent.As a customer service advisor, you will have to respond to the various requests of customers with questions about the products offered by the company.Advantages- 5 sick days- Full benefits after 3 months- 2 weeks vacation- Parking available- Easy access by public transport- Family business with employees present for several yearsResponsibilitiesAs a customer service representative, you will be responsible for:- Manage all aspects of customer inquiries and / or submissions by phone, email or in person- Act as a technical advisor to customers regarding their requests for the products offered- Enter orders into the computer system- Ensure effective follow-up of submissions- Collaborate with external sellers- Promote products and inform customers according to their needs by providing them with the necessary technical information on the products- Participate in training meetings on new products- Follow up with inactive clients- All other related tasksQualifications- Bilingual (English & French)- 3 à 5 years of customer service or sales experience - Strong customer service skills- Great listening skills- Excellent learning ability- Knowledge of cutting tools, electric, air, abrasive, an asset- Experience in a hardware store or an industrial distributor (Ex: Rona, Home Depot, Lou-Tec etc…) AN ASSETSummaryLooking for an account managing role in ville saint-laurent?Click on "Apply Now" or send your resume to:karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Position: customer service representative and account managementLocation: Ville Saint-Laurent - face-to-faceSalary: between $ 40,000 and $ 50,000 per yearSchedule: Monday to Friday, 8 a.m. to 5 p.m.A distribution company specializing in tools and construction materials is looking for a Customer Service Representative and Customer Account Management for its head office located in Ville Saint-Laurent.As a customer service advisor, you will have to respond to the various requests of customers with questions about the products offered by the company.Advantages- 5 sick days- Full benefits after 3 months- 2 weeks vacation- Parking available- Easy access by public transport- Family business with employees present for several yearsResponsibilitiesAs a customer service representative, you will be responsible for:- Manage all aspects of customer inquiries and / or submissions by phone, email or in person- Act as a technical advisor to customers regarding their requests for the products offered- Enter orders into the computer system- Ensure effective follow-up of submissions- Collaborate with external sellers- Promote products and inform customers according to their needs by providing them with the necessary technical information on the products- Participate in training meetings on new products- Follow up with inactive clients- All other related tasksQualifications- Bilingual (English & French)- 3 à 5 years of customer service or sales experience - Strong customer service skills- Great listening skills- Excellent learning ability- Knowledge of cutting tools, electric, air, abrasive, an asset- Experience in a hardware store or an industrial distributor (Ex: Rona, Home Depot, Lou-Tec etc…) AN ASSETSummaryLooking for an account managing role in ville saint-laurent?Click on "Apply Now" or send your resume to:karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week. If you feel you are a match, we have an exciting job for you! We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan. What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.Mandatory Covid-19 Vaccination Required as of October 31st 2021 Linguistic Requirements: Bilingual (English and French). Priority will be given to candidates completely fluent in English and French, however, strong consideration will also be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
      Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week. If you feel you are a match, we have an exciting job for you! We offer a competitive starting salary of $16.00/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan. What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.Mandatory Covid-19 Vaccination Required as of October 31st 2021 Linguistic Requirements: Bilingual (English and French). Priority will be given to candidates completely fluent in English and French, however, strong consideration will also be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting January 31st, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting January 31st, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $22.00 per hour
      This is a great opportunity as a Dispatcher in the Customer Care and operations and monitoring Centre. You will be handling all the inquiries, coordinating and distributing day-to-day operations of the Security Department. - You must be available to work from Monday to Sunday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures Full-time office position with a 12-hour shift schedule, varying from day, evening, night and weekend. - schedule given 4 weeks in advance - Salary: 22$/hr. + 1$ night premium- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary and possibility of tenure- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher and Coordinator for the operations and monitoring department, you would be responsible for:- Managing and receiving requests from the internal clients for the Security Services Centre and the Helpdesk; - Act as a resource person to direct and support the security officers and give instructions in their day-to-day operations and emergency situations;- Determine call priorities and communicate accurate information to stakeholders involved in case management;- Carry out surveillance of the complex using the different technological tools and systems available;- Take charge of emergency calls, implement and apply the appropriate intervention procedures and protocols;- All other related tasks. Qualificationsthe skills and qualities you should possess as Dispatcher and Coordinator for the operations and monitoring department: - Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 2 year experience in customer service, in a security and/or dispatch department;- Ability to manage stress and emotions while exercising good judgment (priorities); - Interpersonal skills and the ability to express oneself calmly and clearly; and the ability to write quickly and convey clear messages.- Sense of initiative, autonomy and leadership- Computer skills and ease of learning; - Security agent license, remote continuous monitoring category (asset);- Training as an emergency call centre dispatcher (asset);Summary- You must be available to work from Monday to Sunday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures Full-time office position with a 12-hour shift schedule, varying from day, evening, night and weekend. - schedule given 4 weeks in advance - Salary: 22$/hr. + 1$ night premium- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or jessica.yelozbek@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This is a great opportunity as a Dispatcher in the Customer Care and operations and monitoring Centre. You will be handling all the inquiries, coordinating and distributing day-to-day operations of the Security Department. - You must be available to work from Monday to Sunday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures Full-time office position with a 12-hour shift schedule, varying from day, evening, night and weekend. - schedule given 4 weeks in advance - Salary: 22$/hr. + 1$ night premium- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary and possibility of tenure- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher and Coordinator for the operations and monitoring department, you would be responsible for:- Managing and receiving requests from the internal clients for the Security Services Centre and the Helpdesk; - Act as a resource person to direct and support the security officers and give instructions in their day-to-day operations and emergency situations;- Determine call priorities and communicate accurate information to stakeholders involved in case management;- Carry out surveillance of the complex using the different technological tools and systems available;- Take charge of emergency calls, implement and apply the appropriate intervention procedures and protocols;- All other related tasks. Qualificationsthe skills and qualities you should possess as Dispatcher and Coordinator for the operations and monitoring department: - Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 2 year experience in customer service, in a security and/or dispatch department;- Ability to manage stress and emotions while exercising good judgment (priorities); - Interpersonal skills and the ability to express oneself calmly and clearly; and the ability to write quickly and convey clear messages.- Sense of initiative, autonomy and leadership- Computer skills and ease of learning; - Security agent license, remote continuous monitoring category (asset);- Training as an emergency call centre dispatcher (asset);Summary- You must be available to work from Monday to Sunday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures Full-time office position with a 12-hour shift schedule, varying from day, evening, night and weekend. - schedule given 4 weeks in advance - Salary: 22$/hr. + 1$ night premium- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or jessica.yelozbek@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $16 per year
      Are you a student looking for full-time or part-time work? You are bilingual ? We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8am to 10pm)Start date: January 12, 2022AdvantagesBenefits offered: -Permanent position (salary 16$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8am and 10pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a student looking for full-time or part-time work? You are bilingual ? We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8am to 10pm)Start date: January 12, 2022AdvantagesBenefits offered: -Permanent position (salary 16$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8am and 10pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $15.61 per hour
      Now hiring PART TIME or FULL TIME - Make your own schedule as a Customer Service Representative and WORK FROM HOME !!Be a part of Fundraising team and make a difference with your contributions by connecting the Donors! This is an outbound calling role to existing Donors ! At the same time, you'll get to make a real difference at the same time! You will be familiar with Fundraising SCRIPTS for COLD CALLING the existing Donators with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! Shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -START DATE : January 18th #workfromhome #customerservice #remotejob #fundraising Advantages - Flexible Schedule - You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donators - Achieving pre-established goals - Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentives Qualifications- Fluently in English - No experience required- Must be Available to work shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week - Clear communication over the phone and exceptional listening skills- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail would be a good asset- Experience in Restaurants or any fast pace environment is an asset- Direct call center experience is a strong asset, - Customer Service experience is an assetSummary- $15.61 base salary + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -Work from Home -START DATE : January 18th Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"Jessica (Sefika) jessica.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Now hiring PART TIME or FULL TIME - Make your own schedule as a Customer Service Representative and WORK FROM HOME !!Be a part of Fundraising team and make a difference with your contributions by connecting the Donors! This is an outbound calling role to existing Donors ! At the same time, you'll get to make a real difference at the same time! You will be familiar with Fundraising SCRIPTS for COLD CALLING the existing Donators with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! Shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -START DATE : January 18th #workfromhome #customerservice #remotejob #fundraising Advantages - Flexible Schedule - You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donators - Achieving pre-established goals - Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentives Qualifications- Fluently in English - No experience required- Must be Available to work shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week - Clear communication over the phone and exceptional listening skills- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail would be a good asset- Experience in Restaurants or any fast pace environment is an asset- Direct call center experience is a strong asset, - Customer Service experience is an assetSummary- $15.61 base salary + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -Work from Home -START DATE : January 18th Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"Jessica (Sefika) jessica.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $20.00 per hour
      Are you interested in the retail and fashion industry? Do you have customer service experience over the phone and in-person? You are recognized to have a good dynamism and want to collaborate to help a luxury brand to offer the best services?We are currently looking for 2 bilingual (English/French) customer service agents with experience in customer service over the phone or in-person for a great company working in the luxury business.Position: Customer Service AgentSalary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: In two weeks#workfromhome #remotejob #fashion #hiringnow #bilingual #customerservice #retail #randstad #montrealjobs Advantages- Ability to gain permanence after 5 months - pleasant environment especially for fashion lovers- Work from home - advantageous salaryResponsibilitiesSome of what you’ll do:- Manage calls, emails and chats in a timely, friendly and effective manner- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Manage and distribute Return Authorization numbersQualificationsSome of what you’ll need:· Previous experience in customer service, minimum 2 years.· Excellent phone and people skills· Dynamic and organized· Fluent English and French · Comfortable learning new software’s· Knowledge of Momentis and Zendesk an assetSummaryPosition: Customer Service Representative Salary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: in two weeksDo you recognize yourself or know anybody that fits the position qualifications and loves the fashion industry! Email us directly with the subject "Client Service Representative - Apparel industry" Jessica / SefikaFlorence Sefika.YelOzbek@randstad.caflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you interested in the retail and fashion industry? Do you have customer service experience over the phone and in-person? You are recognized to have a good dynamism and want to collaborate to help a luxury brand to offer the best services?We are currently looking for 2 bilingual (English/French) customer service agents with experience in customer service over the phone or in-person for a great company working in the luxury business.Position: Customer Service AgentSalary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: In two weeks#workfromhome #remotejob #fashion #hiringnow #bilingual #customerservice #retail #randstad #montrealjobs Advantages- Ability to gain permanence after 5 months - pleasant environment especially for fashion lovers- Work from home - advantageous salaryResponsibilitiesSome of what you’ll do:- Manage calls, emails and chats in a timely, friendly and effective manner- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Manage and distribute Return Authorization numbersQualificationsSome of what you’ll need:· Previous experience in customer service, minimum 2 years.· Excellent phone and people skills· Dynamic and organized· Fluent English and French · Comfortable learning new software’s· Knowledge of Momentis and Zendesk an assetSummaryPosition: Customer Service Representative Salary: 20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmStart of employment: in two weeksDo you recognize yourself or know anybody that fits the position qualifications and loves the fashion industry! Email us directly with the subject "Client Service Representative - Apparel industry" Jessica / SefikaFlorence Sefika.YelOzbek@randstad.caflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $15.00 per hour
      Now, hiring Part Time - Full Time Customer Service Representatives for Insurance Field for MONTREAL ! NO SALES !English Speakers OR French Speakers who want to WORK FROM HOME, after taking Training at office, this opportunity is for you !Customer Service AgentDuration: Part Time / Full time - ( Minimum 3 Days )2 month contract: WORK FROM HOME , on the job training;Location: Downtown MONTREAL near McGill metroYou must be available to work Monday to Friday,5 Days 8 HoursShifts Between 9:00 am and 8:00 pmSalary: 15$ per hour + 250$ bonus at the end of the contractLanguages: Unilingual: English / French or BilingualStart date: Dec. 6th#workfromhome #montrealjobs #customerservice #callcenter AdvantagesWhy would you want this opportunity as a Customer Service Representative?- Join a dynamic and growing workplace- Mentorship and growth opportunities- 250 bonus at the end of the contract - Training available for your professional development- Hybrid work from home and office and WEEKENDS OFF- Location close to public transportation - Location close to restaurants / shops - Free coffee on site and nice cafeteria - Open or modern workplace- Casual dress code - Monthly financial assistance to cover part of the internet when working from home - Incoming calls only - NO SALESResponsibilitiesAs a Customer Service Representative, in the insurance field, you will be responsible to - Handle all requests from clients in a positive and enthusiastic manner; inbound calls only - Take responsibility for resolving problems and ensuring follow-ups;- Document members’ issues and solutions.QualificationsTo be successful in this role as a Customer Service Representative in the insurance field, you must have the following skills and experience:• Fluent in professional and conversational English and/or French – spoken/written• Contact center experience, an asset• minimum of one year of proven customer service• Excellent active listening and communication skills with the ability to foster strong working relationshipsSummaryEmergency Customer Service Representative Customer Service AgentDuration: Part Time / Full time - ( Minimum 3 Days )2 month contract: WORK FROM HOME , on the job training;Location: Downtown MONTREAL near McGill metroYou must be available to work Monday to Friday,5 Days 8 HoursShifts Between 9:00 am and 8:00 pmSalary: 15$ per hour + 250$ bonus at the end of the contractLanguages: Unilingual: English / French or BilingualStart date: Dec. 6thCan you imagine working for this company in the insurance industry? Apply directly here or write to us with subject " Montreal Insurance Customer Service "sefika.yelozbek@randstad.caflorence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Now, hiring Part Time - Full Time Customer Service Representatives for Insurance Field for MONTREAL ! NO SALES !English Speakers OR French Speakers who want to WORK FROM HOME, after taking Training at office, this opportunity is for you !Customer Service AgentDuration: Part Time / Full time - ( Minimum 3 Days )2 month contract: WORK FROM HOME , on the job training;Location: Downtown MONTREAL near McGill metroYou must be available to work Monday to Friday,5 Days 8 HoursShifts Between 9:00 am and 8:00 pmSalary: 15$ per hour + 250$ bonus at the end of the contractLanguages: Unilingual: English / French or BilingualStart date: Dec. 6th#workfromhome #montrealjobs #customerservice #callcenter AdvantagesWhy would you want this opportunity as a Customer Service Representative?- Join a dynamic and growing workplace- Mentorship and growth opportunities- 250 bonus at the end of the contract - Training available for your professional development- Hybrid work from home and office and WEEKENDS OFF- Location close to public transportation - Location close to restaurants / shops - Free coffee on site and nice cafeteria - Open or modern workplace- Casual dress code - Monthly financial assistance to cover part of the internet when working from home - Incoming calls only - NO SALESResponsibilitiesAs a Customer Service Representative, in the insurance field, you will be responsible to - Handle all requests from clients in a positive and enthusiastic manner; inbound calls only - Take responsibility for resolving problems and ensuring follow-ups;- Document members’ issues and solutions.QualificationsTo be successful in this role as a Customer Service Representative in the insurance field, you must have the following skills and experience:• Fluent in professional and conversational English and/or French – spoken/written• Contact center experience, an asset• minimum of one year of proven customer service• Excellent active listening and communication skills with the ability to foster strong working relationshipsSummaryEmergency Customer Service Representative Customer Service AgentDuration: Part Time / Full time - ( Minimum 3 Days )2 month contract: WORK FROM HOME , on the job training;Location: Downtown MONTREAL near McGill metroYou must be available to work Monday to Friday,5 Days 8 HoursShifts Between 9:00 am and 8:00 pmSalary: 15$ per hour + 250$ bonus at the end of the contractLanguages: Unilingual: English / French or BilingualStart date: Dec. 6thCan you imagine working for this company in the insurance industry? Apply directly here or write to us with subject " Montreal Insurance Customer Service "sefika.yelozbek@randstad.caflorence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $15.61 per hour
      Now hiring Part time - Full Time - Make your own schedule as a Customer Service Representative and Work from home ! Be a part of Fundraising team and make a difference with your contributions by connecting the DonorsAre you a motivated and dynamic individual with a passion for connecting with people? This is an outbound calling role, so you need to be able to hear "no" and not get ruffled! But, at the same time, you'll get to make a real difference at the same time!Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! - $15.61 base salary + $3,50 Bonus french conversations ($19.11 per hour) + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -Work from Home - Quebec & New Brunswick - Fluent BilingualsAdvantages - Flexible Schedule - You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donators - Achieving pre-established goals - Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + 2.50$ per hour for French interactions + additional amounts for incentives Qualifications- Fluently Bilingual in English and French- No experience required- Must be Available to work shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week - Clear communication over the phone and exceptional listening skills- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail would be a good asset- Experience in Restaurants or any fast pace environment is an asset- Direct call center experience is a strong asset, - Customer Service experience is an assetSummary- $15.61 base salary + $3,50 Bonus french interactions ($19.11 per hour) + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -Work from Home - Quebec & New Brunswick - Fluent BilingualsDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"KarenFlorenceJessica/Sefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Now hiring Part time - Full Time - Make your own schedule as a Customer Service Representative and Work from home ! Be a part of Fundraising team and make a difference with your contributions by connecting the DonorsAre you a motivated and dynamic individual with a passion for connecting with people? This is an outbound calling role, so you need to be able to hear "no" and not get ruffled! But, at the same time, you'll get to make a real difference at the same time!Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! - $15.61 base salary + $3,50 Bonus french conversations ($19.11 per hour) + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -Work from Home - Quebec & New Brunswick - Fluent BilingualsAdvantages - Flexible Schedule - You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donators - Achieving pre-established goals - Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + 2.50$ per hour for French interactions + additional amounts for incentives Qualifications- Fluently Bilingual in English and French- No experience required- Must be Available to work shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week - Clear communication over the phone and exceptional listening skills- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail would be a good asset- Experience in Restaurants or any fast pace environment is an asset- Direct call center experience is a strong asset, - Customer Service experience is an assetSummary- $15.61 base salary + $3,50 Bonus french interactions ($19.11 per hour) + bonuses upon performance - Flexible Schedule - You have the ability to pick the days you can work! shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week -Work from Home - Quebec & New Brunswick - Fluent BilingualsDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"KarenFlorenceJessica/Sefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 21st, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 21st, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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