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      • Montréal, Québec
      • Permanent
      • $48,400 per year
      Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Investment Specialist Customer Service - Permanent full time.Location: Must be local to the Montreal or surrounding area.Hours of Operation:Monday - Sunday7:00AM - 11:00PMAdvantages- Competitive salary starting at $48,400- Permanent position- Guaranteed full time hours- Great career path for the financial industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through various certifications (CSC, CPH, DFOL)ResponsibilitiesResponsibilities for the Bilingual (English/ French) Investment Specialist include (but are not limited to):- Inbound call centre environment- Handle calls in English and French language- Provide support for self directed investment accounts- Provide an excellent customer service experience- Promote a positive company reputation- Will go through various certifications (CSC, CPH, DFOL)Qualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Asset if you have investment specialist experience or any of the following certifications CSC, CPH, DFOL- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Investment Specialist Customer Service - Permanent full time.Location: Must be local to the Montreal or surrounding area.Hours of Operation:Monday - Sunday7:00AM - 11:00PMAdvantages- Competitive salary starting at $48,400- Permanent position- Guaranteed full time hours- Great career path for the financial industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through various certifications (CSC, CPH, DFOL)ResponsibilitiesResponsibilities for the Bilingual (English/ French) Investment Specialist include (but are not limited to):- Inbound call centre environment- Handle calls in English and French language- Provide support for self directed investment accounts- Provide an excellent customer service experience- Promote a positive company reputation- Will go through various certifications (CSC, CPH, DFOL)Qualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Asset if you have investment specialist experience or any of the following certifications CSC, CPH, DFOL- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $17.50 - $19.00 per hour
      We are looking for a customer service advisor who wishes to work face-to-face in ville saint-laurent for a well-known company in the field of optics.Do you have face-to-face or telephone customer service experience, are bilingual and want a permanent job with many benefits?We have the job for you!Quebec leader in the field of vision and glasses, this eco-responsible company manufactures its glasses and lenses here in Montreal and is found in more than four provinces.For this position, we want a bilingual person who wishes to work for a small customer service team who will be able to help the various opticians with their requests.You will be the point of contact between the laboratory and the distribution center and the opticians.The 40-hour weekly schedule, Monday to Wednesday, 8 a.m. to 9 a.m. to 4 p.m. to 5 p.m., for Thursdays and Fridays, the person must work from 1 p.m. to 9:30 p.m.You must also be available 1 out of 5 SaturdaysThe salary is $ 17.50 to $ 19 / hrs.Advantages- Permanent position- Be part of a small customer service team of 5 people- Friendly environment, where the call time is not calculated and the team is united- Salary of $ 17.50 to $ 19 / hrsResponsibilitiesAs a customer service advisor, you will have to:- respond to incoming calls and emails from various internal customers in their requests- Follow up on the various orders, take care of transferring information to the parties concerned (departments, subcontractors, suppliers, branches)- Advise specialists on the different lenses and ensure diligent follow-up- Take care of after-sales service with the various internal customers and make sure to meet deadlines- Complete order reportsQualifications- Be bilingual (French / English)- Have experience in customer service over the phone and / or face to face- Having a strong interest in the field of optics and / or having experience in this sector of activity is an asset- Proficiency in Windows and MS Office, including Outlook and Excel.- Be comfortable working from the office face-to-faceSummaryPosition: customer service advisor in the field of opticsLocation: Ville Saint-LaurentSalary: $ 17.50 to $ 19 / hrsHours: Monday to Wednesday 8 a.m. to 5 p.m. and Thursday and Friday 1 p.m. to 9:30 p.m.1 Saturday in 5If this position interests you, please send us your up-to-date CV with the title `` advisor - optical field '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a customer service advisor who wishes to work face-to-face in ville saint-laurent for a well-known company in the field of optics.Do you have face-to-face or telephone customer service experience, are bilingual and want a permanent job with many benefits?We have the job for you!Quebec leader in the field of vision and glasses, this eco-responsible company manufactures its glasses and lenses here in Montreal and is found in more than four provinces.For this position, we want a bilingual person who wishes to work for a small customer service team who will be able to help the various opticians with their requests.You will be the point of contact between the laboratory and the distribution center and the opticians.The 40-hour weekly schedule, Monday to Wednesday, 8 a.m. to 9 a.m. to 4 p.m. to 5 p.m., for Thursdays and Fridays, the person must work from 1 p.m. to 9:30 p.m.You must also be available 1 out of 5 SaturdaysThe salary is $ 17.50 to $ 19 / hrs.Advantages- Permanent position- Be part of a small customer service team of 5 people- Friendly environment, where the call time is not calculated and the team is united- Salary of $ 17.50 to $ 19 / hrsResponsibilitiesAs a customer service advisor, you will have to:- respond to incoming calls and emails from various internal customers in their requests- Follow up on the various orders, take care of transferring information to the parties concerned (departments, subcontractors, suppliers, branches)- Advise specialists on the different lenses and ensure diligent follow-up- Take care of after-sales service with the various internal customers and make sure to meet deadlines- Complete order reportsQualifications- Be bilingual (French / English)- Have experience in customer service over the phone and / or face to face- Having a strong interest in the field of optics and / or having experience in this sector of activity is an asset- Proficiency in Windows and MS Office, including Outlook and Excel.- Be comfortable working from the office face-to-faceSummaryPosition: customer service advisor in the field of opticsLocation: Ville Saint-LaurentSalary: $ 17.50 to $ 19 / hrsHours: Monday to Wednesday 8 a.m. to 5 p.m. and Thursday and Friday 1 p.m. to 9:30 p.m.1 Saturday in 5If this position interests you, please send us your up-to-date CV with the title `` advisor - optical field '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $25.00 - $26.37 per hour
      We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - Insurance fieldSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - Insurance fieldSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $25.00 - $26.37 per hour
      We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - Insurance fieldSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - Insurance fieldSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $18 - $19 per year
      We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first contact with insured customers. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Downtown near McGill metro Schedule: Weekday & weekend shifts (8am to 10pm)Advantages-Permanent position-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-Located in the heart of downtown Montreal-close to restaurants and Eaton Center -3 weeks vacation -paid training-Pension fund-Day off on your birthday, flexible schedule for students Responsibilities-Answer calls and provide good customer service -assist customers -Request customer and vehicle information, identify problem, research customer location -Implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French)- Be able to travel close to the McGill Metro- Have a good team spirit - Be available Monday to Sunday for a schedule that can vary between 8am and 10pm SummaryIf you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca or karell.fucile@randstad.ca or call us at 514-350-1006.We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first contact with insured customers. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Downtown near McGill metro Schedule: Weekday & weekend shifts (8am to 10pm)Advantages-Permanent position-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-Located in the heart of downtown Montreal-close to restaurants and Eaton Center -3 weeks vacation -paid training-Pension fund-Day off on your birthday, flexible schedule for students Responsibilities-Answer calls and provide good customer service -assist customers -Request customer and vehicle information, identify problem, research customer location -Implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French)- Be able to travel close to the McGill Metro- Have a good team spirit - Be available Monday to Sunday for a schedule that can vary between 8am and 10pm SummaryIf you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca or karell.fucile@randstad.ca or call us at 514-350-1006.We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.AdvantagesHere are the advantages of this position:-Permanent position-Company that offers continuous training, for each additional training completed you have an increase of $ 0.50-Great possibility of advancement within the company-Entry position in the field of technical support-Free yoga classes, community involvement and lots of social activities-Modern, dynamic and relaxed work environmentSchedule: must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days / week (5 consecutive days and 2 days off together) for a total of 37.5 hours / weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks from hiring, it is given from Monday to Friday from 9:00 a.m. to 5:00 p.m.Start day: July 30* The training must be given on site (Downtown Montreal) but the position thereafter is hybrid.ResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications:- Have a minimum of 2 years of customer service experience- Be bilingual (Spanish $ 1.00 more) 90% of calls are made in English- Possess advanced skills in computers, typing and the MS Office suite- Enjoy continuously improving your knowledge and skills- You love solving problems, you are in solution modeSummaryThis position interests you, send us your application:lea.murray-montmorency@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.AdvantagesHere are the advantages of this position:-Permanent position-Company that offers continuous training, for each additional training completed you have an increase of $ 0.50-Great possibility of advancement within the company-Entry position in the field of technical support-Free yoga classes, community involvement and lots of social activities-Modern, dynamic and relaxed work environmentSchedule: must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days / week (5 consecutive days and 2 days off together) for a total of 37.5 hours / weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks from hiring, it is given from Monday to Friday from 9:00 a.m. to 5:00 p.m.Start day: July 30* The training must be given on site (Downtown Montreal) but the position thereafter is hybrid.ResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications:- Have a minimum of 2 years of customer service experience- Be bilingual (Spanish $ 1.00 more) 90% of calls are made in English- Possess advanced skills in computers, typing and the MS Office suite- Enjoy continuously improving your knowledge and skills- You love solving problems, you are in solution modeSummaryThis position interests you, send us your application:lea.murray-montmorency@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      Are you looking for growth and development within the financial industry? Are you passionate about customer service? Do you enjoy providing advice and problem-solving?If you answered "yes", then this may be the opportunity you have been looking for.I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at mina.albaghdadi@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for growth and development within the financial industry? Are you passionate about customer service? Do you enjoy providing advice and problem-solving?If you answered "yes", then this may be the opportunity you have been looking for.I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at mina.albaghdadi@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $40,000 - $41,000 per year
      Are you interested in a new opportunity in your career? Are you interested in a company with a global scope? We are currently looking for a Customer Service and Account Management Representative to support customers and provide assistance with software utilization, online order tracking and merchandise returns. Annual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Advantages•A fast-growing international company• 41 000$ yearly salary• Monday to Friday 8h30am-5pm schedule• Work From Home during Covid Period•A stimulating, fast and friendly work environment•An opportunity to highly contribute to the success of the company•Free parking and on-site cafeteria•A 3-minute walk from Namur metro station.Responsibilities•Answers incoming customer calls, emails and chat regarding invoices, orders, service questions and general client concerns •Outbound calls to customers to collect right payment method and some other general Accounts Receivables tasks •Suspend or activate accounts if unpaid balances•Manage Webstore orders and subscription •Process incoming orders in the system•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller •Update customer information in the customer service database during and after each call •Work with the management team to stay updated on product knowledge and be informed of any changes in company policies•All other task related to this position or required by superior.Qualifications•2+ years’ experience in a call center•Ability to remain professional and courteous with customers at all times•Excellent verbal and written communication skills, both in English and in French, Spanish is an asset•Proficiency with Microsoft Office Suite•Well organized, self-starter, responsible.SummaryAnnual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Are you the ideal candidate for this role? Send us your updated CV with the subject "Bilingual Customer service Representative - account management":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you interested in a new opportunity in your career? Are you interested in a company with a global scope? We are currently looking for a Customer Service and Account Management Representative to support customers and provide assistance with software utilization, online order tracking and merchandise returns. Annual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Advantages•A fast-growing international company• 41 000$ yearly salary• Monday to Friday 8h30am-5pm schedule• Work From Home during Covid Period•A stimulating, fast and friendly work environment•An opportunity to highly contribute to the success of the company•Free parking and on-site cafeteria•A 3-minute walk from Namur metro station.Responsibilities•Answers incoming customer calls, emails and chat regarding invoices, orders, service questions and general client concerns •Outbound calls to customers to collect right payment method and some other general Accounts Receivables tasks •Suspend or activate accounts if unpaid balances•Manage Webstore orders and subscription •Process incoming orders in the system•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller •Update customer information in the customer service database during and after each call •Work with the management team to stay updated on product knowledge and be informed of any changes in company policies•All other task related to this position or required by superior.Qualifications•2+ years’ experience in a call center•Ability to remain professional and courteous with customers at all times•Excellent verbal and written communication skills, both in English and in French, Spanish is an asset•Proficiency with Microsoft Office Suite•Well organized, self-starter, responsible.SummaryAnnual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Are you the ideal candidate for this role? Send us your updated CV with the subject "Bilingual Customer service Representative - account management":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      The Customer Service Clerk will be responsible for handling complaints. He will also provide support to the special works supervisor and the project team. The clerk must take care of invoicing, customer follow-up and timesheets.Position: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermAdvantagesThese are the advantages for this contract, as a Customer Service Advisor:- Dynamic work environment;- Open Space concept- Great work culture- Equipment provided by the company- Gym and pool access (following covid-19 guidelines)Responsibilities- Take charge of complaints and process files within the prescribed deadlines- Carry out an investigation- Follow up on files with detailed documentation- Perform data entry for management fee cuts and perform processing on a monthly basis- Coordinates the pre-visit and appointment dates for special works- Validate the hours of the special work team- Send information to managers- Update the customer database- Send invoices and ensure payment- Help plan workforce for new projects (via Progression Live)- Coordinate with clients the dates of appointments and create tasks via PL (Projects)- Make customer satisfaction calls- Send billing information to manager- Other related tasksQualifications- High school or college diploma- Have 1 to 2 years of experience in a role involving customer service- Be comfortable in a role involving working as a team- Schedule from Monday to Friday (8am to 5pm)- Focus on customer satisfaction and customer service- Bilingual, spoken and written- Excellent knowledge of MS-Office suite software (Word, Powerpoint, Excel, Outlook)- Ability to work under pressure- Asset: having experience in the field of telecommunicationsSummaryPosition: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermIf you are interested in this position, contact us by email :ali.abouzeid@randstad.ca, karen.leiton@randstad.ca,Please write in the subject, the name of the position "Customer Service Retention"If you know of anyone interested in customer service positions, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you. Ali, Florence, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The Customer Service Clerk will be responsible for handling complaints. He will also provide support to the special works supervisor and the project team. The clerk must take care of invoicing, customer follow-up and timesheets.Position: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermAdvantagesThese are the advantages for this contract, as a Customer Service Advisor:- Dynamic work environment;- Open Space concept- Great work culture- Equipment provided by the company- Gym and pool access (following covid-19 guidelines)Responsibilities- Take charge of complaints and process files within the prescribed deadlines- Carry out an investigation- Follow up on files with detailed documentation- Perform data entry for management fee cuts and perform processing on a monthly basis- Coordinates the pre-visit and appointment dates for special works- Validate the hours of the special work team- Send information to managers- Update the customer database- Send invoices and ensure payment- Help plan workforce for new projects (via Progression Live)- Coordinate with clients the dates of appointments and create tasks via PL (Projects)- Make customer satisfaction calls- Send billing information to manager- Other related tasksQualifications- High school or college diploma- Have 1 to 2 years of experience in a role involving customer service- Be comfortable in a role involving working as a team- Schedule from Monday to Friday (8am to 5pm)- Focus on customer satisfaction and customer service- Bilingual, spoken and written- Excellent knowledge of MS-Office suite software (Word, Powerpoint, Excel, Outlook)- Ability to work under pressure- Asset: having experience in the field of telecommunicationsSummaryPosition: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermIf you are interested in this position, contact us by email :ali.abouzeid@randstad.ca, karen.leiton@randstad.ca,Please write in the subject, the name of the position "Customer Service Retention"If you know of anyone interested in customer service positions, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you. Ali, Florence, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals who are interested in developing their professional experience further.This is a great opportunity for those looking to gain more experience in the financial services industry while using your experience and skills in customer service.Advantages- Work for one of Canada's largest insurance and financial services companies- Work from home (for now)- 5-month contract- Strong potential for extension/full-time hire- Monday to Friday- Shift hours between 9am to 5pm- $20.71/hour- Start date: July 26th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for:• Responding to customers over the phone, email, or chat• Answering inquiries and providing superior customer service• Ensuring records are maintained and tracking interactions using online systems• Processing of transactions related to insurance products• Reviewing documents to ensure data is correct and obtaining/verifying missing or incomplete dataQualifications• Bilingual in French and English• Excellent customer service• Excellent communication skills (verbal and written)• Attention to detail• Ability to adapt quickly and comfortably to change• Professional telephone etiquette• Strong team player• Exhibit professionalism within the workplace• Solid analytical and problem solving skills with the ability to multitask proficiently in a fast-paced performance driven environment• Computer proficiency• Handle stressful situations in a calm and professional manner• Experience in the financial industry an assetSummaryIf you're interested in the Bilingual Customer Service Representative role in Montreal, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals who are interested in developing their professional experience further.This is a great opportunity for those looking to gain more experience in the financial services industry while using your experience and skills in customer service.Advantages- Work for one of Canada's largest insurance and financial services companies- Work from home (for now)- 5-month contract- Strong potential for extension/full-time hire- Monday to Friday- Shift hours between 9am to 5pm- $20.71/hour- Start date: July 26th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for:• Responding to customers over the phone, email, or chat• Answering inquiries and providing superior customer service• Ensuring records are maintained and tracking interactions using online systems• Processing of transactions related to insurance products• Reviewing documents to ensure data is correct and obtaining/verifying missing or incomplete dataQualifications• Bilingual in French and English• Excellent customer service• Excellent communication skills (verbal and written)• Attention to detail• Ability to adapt quickly and comfortably to change• Professional telephone etiquette• Strong team player• Exhibit professionalism within the workplace• Solid analytical and problem solving skills with the ability to multitask proficiently in a fast-paced performance driven environment• Computer proficiency• Handle stressful situations in a calm and professional manner• Experience in the financial industry an assetSummaryIf you're interested in the Bilingual Customer Service Representative role in Montreal, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a new challenge in customer service and logistics? Are you interested in a career in the construction industry?Are you looking to join a local, dynamic, growing company that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in the field of plumbing, heating and air conditioning in the Greater Montreal area, is looking to hire a Dispatcher for their downtown Montreal officeAdvantages- Company recognized in its sector of activity;- 4 weeks of vacations ;- 40h / week (face to face from 6h to 15h) ;- Stable and human team;- Insurances;- Competitive salary scale according to experience;ResponsibilitiesUnder the immediate supervision of the Service Department Manager and working with a team of plumbers perform:- Receive calls from customers for service calls;- Initiate work orders in the computer system;- Dispatch and assign service calls according to the nature of the work and theavailability of plumbers on duty;- Processing work orders and ensuring that the necessary inventory is maintained inWarehouse;Qualifications- Training in dispatch or logistics (an asset);- Bilingualism essential, with a good command of the French language, both written and oral;- Mastery of the Office Suite (Excel, Word and Outlook);- Dynamic and autonomous;- Takes initiative;- Collaborator;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new challenge in customer service and logistics? Are you interested in a career in the construction industry?Are you looking to join a local, dynamic, growing company that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in the field of plumbing, heating and air conditioning in the Greater Montreal area, is looking to hire a Dispatcher for their downtown Montreal officeAdvantages- Company recognized in its sector of activity;- 4 weeks of vacations ;- 40h / week (face to face from 6h to 15h) ;- Stable and human team;- Insurances;- Competitive salary scale according to experience;ResponsibilitiesUnder the immediate supervision of the Service Department Manager and working with a team of plumbers perform:- Receive calls from customers for service calls;- Initiate work orders in the computer system;- Dispatch and assign service calls according to the nature of the work and theavailability of plumbers on duty;- Processing work orders and ensuring that the necessary inventory is maintained inWarehouse;Qualifications- Training in dispatch or logistics (an asset);- Bilingualism essential, with a good command of the French language, both written and oral;- Mastery of the Office Suite (Excel, Word and Outlook);- Dynamic and autonomous;- Takes initiative;- Collaborator;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $17.50 - $19.00 per hour
      We are looking for a customer service advisor who wishes to work face-to-face in ville saint-laurent for a well-known company in the field of optics.Do you have face-to-face or telephone customer service experience, are bilingual and want a permanent job with many benefits?We have the job for you!Quebec leader in the field of vision and glasses, this eco-responsible company manufactures its glasses and lenses here in Montreal and is found in more than four provinces.For this position, we want a bilingual person who wishes to work for a small customer service team who will be able to help the various opticians with their requests.You will be the point of contact between the laboratory and the distribution center and the opticians.The 40-hour weekly schedule, Monday to Wednesday, 8 a.m. to 9 a.m. to 4 p.m. to 5 p.m., for Thursdays and Fridays, the person must work from 1 p.m. to 9:30 p.m.You must also be available 1 out of 5 SaturdaysThe salary is $ 17.50 to $ 19 / hrs.Advantages- Permanent position- Be part of a small customer service team of 5 people- Friendly environment, where the call time is not calculated and the team is united- Salary of $ 17.50 to $ 19 / hrsResponsibilitiesAs a customer service advisor, you will have to:- respond to incoming calls and emails from various internal customers in their requests- Follow up on the various orders, take care of transferring information to the parties concerned (departments, subcontractors, suppliers, branches)- Advise specialists on the different lenses and ensure diligent follow-up- Take care of after-sales service with the various internal customers and make sure to meet deadlines- Complete order reportsQualifications- Be bilingual (French / English)- Have experience in customer service over the phone and / or face to face- Having a strong interest in the field of optics and / or having experience in this sector of activity is an asset- Proficiency in Windows and MS Office, including Outlook and Excel.- Be comfortable working from the office face-to-faceSummaryPosition: customer service advisor in the field of opticsLocation: Ville Saint-LaurentSalary: $ 17.50 to $ 19 / hrsHours: Monday to Wednesday 8 a.m. to 5 p.m. and Thursday and Friday 1 p.m. to 9:30 p.m.1 Saturday in 5If this position interests you, please send us your up-to-date CV with the title `` advisor - optical field '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a customer service advisor who wishes to work face-to-face in ville saint-laurent for a well-known company in the field of optics.Do you have face-to-face or telephone customer service experience, are bilingual and want a permanent job with many benefits?We have the job for you!Quebec leader in the field of vision and glasses, this eco-responsible company manufactures its glasses and lenses here in Montreal and is found in more than four provinces.For this position, we want a bilingual person who wishes to work for a small customer service team who will be able to help the various opticians with their requests.You will be the point of contact between the laboratory and the distribution center and the opticians.The 40-hour weekly schedule, Monday to Wednesday, 8 a.m. to 9 a.m. to 4 p.m. to 5 p.m., for Thursdays and Fridays, the person must work from 1 p.m. to 9:30 p.m.You must also be available 1 out of 5 SaturdaysThe salary is $ 17.50 to $ 19 / hrs.Advantages- Permanent position- Be part of a small customer service team of 5 people- Friendly environment, where the call time is not calculated and the team is united- Salary of $ 17.50 to $ 19 / hrsResponsibilitiesAs a customer service advisor, you will have to:- respond to incoming calls and emails from various internal customers in their requests- Follow up on the various orders, take care of transferring information to the parties concerned (departments, subcontractors, suppliers, branches)- Advise specialists on the different lenses and ensure diligent follow-up- Take care of after-sales service with the various internal customers and make sure to meet deadlines- Complete order reportsQualifications- Be bilingual (French / English)- Have experience in customer service over the phone and / or face to face- Having a strong interest in the field of optics and / or having experience in this sector of activity is an asset- Proficiency in Windows and MS Office, including Outlook and Excel.- Be comfortable working from the office face-to-faceSummaryPosition: customer service advisor in the field of opticsLocation: Ville Saint-LaurentSalary: $ 17.50 to $ 19 / hrsHours: Monday to Wednesday 8 a.m. to 5 p.m. and Thursday and Friday 1 p.m. to 9:30 p.m.1 Saturday in 5If this position interests you, please send us your up-to-date CV with the title `` advisor - optical field '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $42,000 - $43,000 per year
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Permanent position: Contact Centre Fraud AgentLocation: Downtown Montreal (Metro Peel or Bonaventure)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursStart Date: July 26th, 2021Training: 3-5 weeks, full time paid trainingAdvantages- Competitive pay 43K per year - Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Downtown Montréal Responsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem-solving and analytical abilities - BILINGUALSummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to amelie.laprise@randstad.ca and add the subject line: "Fraud Agent "Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Permanent position: Contact Centre Fraud AgentLocation: Downtown Montreal (Metro Peel or Bonaventure)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursStart Date: July 26th, 2021Training: 3-5 weeks, full time paid trainingAdvantages- Competitive pay 43K per year - Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Downtown Montréal Responsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem-solving and analytical abilities - BILINGUALSummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to amelie.laprise@randstad.ca and add the subject line: "Fraud Agent "Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $40,000 - $50,000 per year
      Are you an expert in account management and have experience in customer service? Would you like a new challenge in customer service and have experience in the transportation industry? Are you fully bilingual? Then I have a permanent customer service representative position for you: As a business agent, you will be in charge of answering tickets (delivery problems) and offering solutions to customers by phone or email. Translated with www.DeepL.com/Translator (free version)AdvantagesHere are the benefits you will receive for this Senior Customer Service Representative position: -Benefits-Permanent job with a fixed annual salary based on experience-Hours: 9:00 am to 5:00 pm from Monday to Friday for a total of 37.5 hrs / week-Located in Montreal in the Fabrik 8 complex, near the De Castelnau metro station on the blue line-Access to an ice rink, a basketball court, a high performance sports center, a café and lounge with chef, a terrace, etc.-Young, dynamic and stimulating environment in a "co-working" space-Possibility of telecommuting (after the 3-month training) -Job security in a fast growing industry-Group insurance -2 weeks of vacation + 5 floating vacations ResponsibilitiesHere are the tasks you will need to do for this position located at Metro Castelnau:- Answer incoming calls- Respond to customer tickets and issues and follow up by email- Answer customer questions related to the platform and billing- Follow up on delivery and shipment of parcels with the shipping companies- Resolve any issues related to the delivery of our customers QualificationsDo you have what it takes to apply for this position? - Be fully BILINGUAL (English & French)- Have a good command of the language and be comfortable with email writing - Have 5 years experience in a sales and customer service support role - Be open to learning and not afraid of new challenges SummaryDoes this job have everything to convince you? You are not sure and would like to know more about our other available positions? Send me your CV now: amelie.laprise@randstad.ca with the subject line (Metro Castelnau position)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an expert in account management and have experience in customer service? Would you like a new challenge in customer service and have experience in the transportation industry? Are you fully bilingual? Then I have a permanent customer service representative position for you: As a business agent, you will be in charge of answering tickets (delivery problems) and offering solutions to customers by phone or email. Translated with www.DeepL.com/Translator (free version)AdvantagesHere are the benefits you will receive for this Senior Customer Service Representative position: -Benefits-Permanent job with a fixed annual salary based on experience-Hours: 9:00 am to 5:00 pm from Monday to Friday for a total of 37.5 hrs / week-Located in Montreal in the Fabrik 8 complex, near the De Castelnau metro station on the blue line-Access to an ice rink, a basketball court, a high performance sports center, a café and lounge with chef, a terrace, etc.-Young, dynamic and stimulating environment in a "co-working" space-Possibility of telecommuting (after the 3-month training) -Job security in a fast growing industry-Group insurance -2 weeks of vacation + 5 floating vacations ResponsibilitiesHere are the tasks you will need to do for this position located at Metro Castelnau:- Answer incoming calls- Respond to customer tickets and issues and follow up by email- Answer customer questions related to the platform and billing- Follow up on delivery and shipment of parcels with the shipping companies- Resolve any issues related to the delivery of our customers QualificationsDo you have what it takes to apply for this position? - Be fully BILINGUAL (English & French)- Have a good command of the language and be comfortable with email writing - Have 5 years experience in a sales and customer service support role - Be open to learning and not afraid of new challenges SummaryDoes this job have everything to convince you? You are not sure and would like to know more about our other available positions? Send me your CV now: amelie.laprise@randstad.ca with the subject line (Metro Castelnau position)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      We are currently looking for a Customer Service and Operations Supervisor who is committed to building a strong and lasting partnership with the company's internal and external customers, while ensuring the performance and efficiency of their team!The Customer Service and Operations Supervisor will have to manage the unexpected and react under pressure in a fast-paced and dynamic work environment. While using sound judgment to supervise a team responsible for managing customer accounts and ensuring effective product distribution. This is a food distribution company located in the heart of Montreal. Competitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, replacement for maternity leaveHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor AdvantagesWhy do you want to work as a Customer Service Supervisor in a call center: - Competitive salary; Bonuses; Full-time employment - Professional environment- Work for a company recognized in its industry and at the international level - Work with a great team: autonomous and efficient- A stimulating, supportive and inclusive work environment- Company in constant growth - Opportunity to be a leader, mentor or share your skills- Pleasant work environment (office near a window, lots of light, etc.)- Highly involved/motivated employee culture- Company recognizes employee achievements ResponsibilitiesWhat are the main responsibilities being a Customer Service and Call Center Operations Supervisor:- Ensure the performance and efficiency of customer contact center agents and fulfillment project activities.- Constantly follow up with employees in order to coach them and develop their skills effectively. KPI's and service follow-up - Be able to evaluate problems and measure the effectiveness of established solutions- Demonstrate initiative and propose innovative tools or methods likely to simplify or lighten the workload of the customer service team- Manage the unexpected and react under pressure in an evolving and dynamic work environment, while finding appropriate solutions for customers - Maintain strong relationships with the entire customer portfolio - Manage the overall collaboration with our internal and external partnersQualificationsWhat we are looking for in this Customer Service and Call Center Operations Supervisor role:- Have a minimum of 3 years of experience in personnel management - Excellent oral and written communication skills (English, French) - Strong negotiation skills, priority management and entrepreneurial spirit- Experience with CRMs, KPIs and sales administration standards - Strong analytical and solution-oriented skills- Excellent interpersonal and communication skills;- Analytical thinking, decision-making, good judgment and leadership skills- Ability to manage stress easily and prioritize the achievement of objectives - Experience with Excel, order to cash scope or SAP, is an asset - Previous experience in the food industry, logistics or distribution is an asset SummaryCompetitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, maternity leave replacementHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor If you are interested in this position, I would be pleased to discuss it with you. Please send me your updated resume to karen.leiton@randstad.ca with the subject line "Customer Service Supervisor".If you know someone who might fit the criteria for this job, please feel free to refer them to us, we would be happy to help them.We look forward to speaking with you,Thank you and nice to meet you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service and Operations Supervisor who is committed to building a strong and lasting partnership with the company's internal and external customers, while ensuring the performance and efficiency of their team!The Customer Service and Operations Supervisor will have to manage the unexpected and react under pressure in a fast-paced and dynamic work environment. While using sound judgment to supervise a team responsible for managing customer accounts and ensuring effective product distribution. This is a food distribution company located in the heart of Montreal. Competitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, replacement for maternity leaveHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor AdvantagesWhy do you want to work as a Customer Service Supervisor in a call center: - Competitive salary; Bonuses; Full-time employment - Professional environment- Work for a company recognized in its industry and at the international level - Work with a great team: autonomous and efficient- A stimulating, supportive and inclusive work environment- Company in constant growth - Opportunity to be a leader, mentor or share your skills- Pleasant work environment (office near a window, lots of light, etc.)- Highly involved/motivated employee culture- Company recognizes employee achievements ResponsibilitiesWhat are the main responsibilities being a Customer Service and Call Center Operations Supervisor:- Ensure the performance and efficiency of customer contact center agents and fulfillment project activities.- Constantly follow up with employees in order to coach them and develop their skills effectively. KPI's and service follow-up - Be able to evaluate problems and measure the effectiveness of established solutions- Demonstrate initiative and propose innovative tools or methods likely to simplify or lighten the workload of the customer service team- Manage the unexpected and react under pressure in an evolving and dynamic work environment, while finding appropriate solutions for customers - Maintain strong relationships with the entire customer portfolio - Manage the overall collaboration with our internal and external partnersQualificationsWhat we are looking for in this Customer Service and Call Center Operations Supervisor role:- Have a minimum of 3 years of experience in personnel management - Excellent oral and written communication skills (English, French) - Strong negotiation skills, priority management and entrepreneurial spirit- Experience with CRMs, KPIs and sales administration standards - Strong analytical and solution-oriented skills- Excellent interpersonal and communication skills;- Analytical thinking, decision-making, good judgment and leadership skills- Ability to manage stress easily and prioritize the achievement of objectives - Experience with Excel, order to cash scope or SAP, is an asset - Previous experience in the food industry, logistics or distribution is an asset SummaryCompetitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, maternity leave replacementHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor If you are interested in this position, I would be pleased to discuss it with you. Please send me your updated resume to karen.leiton@randstad.ca with the subject line "Customer Service Supervisor".If you know someone who might fit the criteria for this job, please feel free to refer them to us, we would be happy to help them.We look forward to speaking with you,Thank you and nice to meet you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Boucherville, Québec
      • Contract
      • $16.00 - $18.00 per hour
      Do you enjoy building relationships with others? Do you have previous call centre experience? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!We are looking for Inbound Customer Service Representatives to work for a well-known distribution Company in their contact center located in Boucherville. Salary: $16 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company Advantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment- Paid training- Full-time hours- Fun and casual environment- Build relationships with different clients- Office location in Boucherville - Parking available ResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients- Enter orders into the system- Checking up on delivery frequency- Making sure deliveries are sent out in a timely manner- Providing product and service information - Answer questions about warranties or replacement parts - Updating clients profile accordingly - Providing top-notch customer service on every callQualifications- Customer Service experience is mandatory- 1 year call centre experience is preferred- Looking for someone who is self-motivated- Bilingual (spoken and written fluently)- Dynamic and passionate - Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy- Enjoy a fast-paced environment- Goes above and beyond- Conflict resolution and problem-solving is keySummarySalary: $16 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company You recognize yourself in this description, don't wait any longer and send us your CV : karen.leiton@randstad.caflorence.lefebvre@randstad.ca If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!Looking forward to talking to you,Ali, Florence, KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you enjoy building relationships with others? Do you have previous call centre experience? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!We are looking for Inbound Customer Service Representatives to work for a well-known distribution Company in their contact center located in Boucherville. Salary: $16 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company Advantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment- Paid training- Full-time hours- Fun and casual environment- Build relationships with different clients- Office location in Boucherville - Parking available ResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients- Enter orders into the system- Checking up on delivery frequency- Making sure deliveries are sent out in a timely manner- Providing product and service information - Answer questions about warranties or replacement parts - Updating clients profile accordingly - Providing top-notch customer service on every callQualifications- Customer Service experience is mandatory- 1 year call centre experience is preferred- Looking for someone who is self-motivated- Bilingual (spoken and written fluently)- Dynamic and passionate - Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy- Enjoy a fast-paced environment- Goes above and beyond- Conflict resolution and problem-solving is keySummarySalary: $16 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company You recognize yourself in this description, don't wait any longer and send us your CV : karen.leiton@randstad.caflorence.lefebvre@randstad.ca If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!Looking forward to talking to you,Ali, Florence, KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      This is a great opportunity as a Dispatcher in the Customer Care and Technical Support Centre. You will be handling all the inquiries, and distributing all requests from internal customers - You must be available to work from Monday to Friday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures - Full-time position, schedule given 4 weeks in advance - Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher - Technical Team Level in Montreal, you would be responsible for:- Managing and receiving requests from the internal clients for building maintenance - Assign workers according to the task to be performed, while following up and updating customer requests in the intervention management tool - Prepare work tickets and follow up with operators on the progress of requests - Define mechanical priorities with the hospital's operational team.- All other related tasks. Qualifications- Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 1 year experience in customer service, emergency communications, transportation dispatch or health care- Basic computer skills- College diploma or university certificate;- Sense of initiative and autonomy- Interpersonal and teamwork skills;Summary- Schedule from Monday to Friday from 7:00 am to 7:00 am- Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This is a great opportunity as a Dispatcher in the Customer Care and Technical Support Centre. You will be handling all the inquiries, and distributing all requests from internal customers - You must be available to work from Monday to Friday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures - Full-time position, schedule given 4 weeks in advance - Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher - Technical Team Level in Montreal, you would be responsible for:- Managing and receiving requests from the internal clients for building maintenance - Assign workers according to the task to be performed, while following up and updating customer requests in the intervention management tool - Prepare work tickets and follow up with operators on the progress of requests - Define mechanical priorities with the hospital's operational team.- All other related tasks. Qualifications- Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 1 year experience in customer service, emergency communications, transportation dispatch or health care- Basic computer skills- College diploma or university certificate;- Sense of initiative and autonomy- Interpersonal and teamwork skills;Summary- Schedule from Monday to Friday from 7:00 am to 7:00 am- Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a new challenge in customer service and logistics? Are you interested in a career in the construction industry?Are you looking to join a local, dynamic, growing company that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in the field of plumbing, heating and air conditioning in the Greater Montreal area, is looking to hire a Dispatcher for their downtown Montreal officeAdvantages- Company recognized in its sector of activity;- 4 weeks of vacations ;- 40h / week (face to face from 6h to 15h) ;- Stable and human team;- Insurances;- Competitive salary scale according to experience;ResponsibilitiesUnder the immediate supervision of the Service Department Manager and working with a team of plumbers perform:- Receive calls from customers for service calls;- Initiate work orders in the computer system;- Dispatch and assign service calls according to the nature of the work and the availability of plumbers on duty;- Processing work orders and ensuring that the necessary inventory is maintained in Warehouse;Qualifications- Training in dispatch or logistics (an asset);- Bilingualism essential, with a good command of the French language, both written and oral;- Mastery of the Office Suite (Excel, Word and Outlook);- Dynamic and autonomous;- Takes initiative;- Collaborator;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new challenge in customer service and logistics? Are you interested in a career in the construction industry?Are you looking to join a local, dynamic, growing company that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in the field of plumbing, heating and air conditioning in the Greater Montreal area, is looking to hire a Dispatcher for their downtown Montreal officeAdvantages- Company recognized in its sector of activity;- 4 weeks of vacations ;- 40h / week (face to face from 6h to 15h) ;- Stable and human team;- Insurances;- Competitive salary scale according to experience;ResponsibilitiesUnder the immediate supervision of the Service Department Manager and working with a team of plumbers perform:- Receive calls from customers for service calls;- Initiate work orders in the computer system;- Dispatch and assign service calls according to the nature of the work and the availability of plumbers on duty;- Processing work orders and ensuring that the necessary inventory is maintained in Warehouse;Qualifications- Training in dispatch or logistics (an asset);- Bilingualism essential, with a good command of the French language, both written and oral;- Mastery of the Office Suite (Excel, Word and Outlook);- Dynamic and autonomous;- Takes initiative;- Collaborator;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vaudreuil-Dorion, Québec
      • Contract
      Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Commissions on appeals- Possibility of obtaining bonuses up to 300$ per month related to the call qualityResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Determine customer needs.- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAre you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject"Ecommerce- Customer service agent"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Commissions on appeals- Possibility of obtaining bonuses up to 300$ per month related to the call qualityResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Determine customer needs.- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week)Start of employment: as soon as possibleTemporary to permanent principalAre you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject"Ecommerce- Customer service agent"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment (potential to convert to permanent) supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.25 per hour• Full time hours on a 3 month contract with potential to convert to permanent• Work remotely until further notice (supporting Montreal, QC office)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles• Knowledge of the General system (an asset)• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment (potential to convert to permanent) supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.25 per hour• Full time hours on a 3 month contract with potential to convert to permanent• Work remotely until further notice (supporting Montreal, QC office)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles• Knowledge of the General system (an asset)• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Do you have strong customer service skills? Are you also tech-savvy? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service Representative role with our client in Montreal.Great opportunity for those looking to do a variety of tasks in customer service, technical support, and sales supportAdvantages- Work for one a leading health technology solutions company- 3-month contract- Potential for extension- Work from home to start- Monday to Friday- 8am to 8pm- $19.50/hour- Start date: July 13th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Contacting customers and troubleshooting equipment issues and/or offering replacement* Interacting with customers and sales/service representative to support pre-sales and post-sales activitiesQualifications• Bilingual in French and English• Minimum 2 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have strong customer service skills? Are you also tech-savvy? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service Representative role with our client in Montreal.Great opportunity for those looking to do a variety of tasks in customer service, technical support, and sales supportAdvantages- Work for one a leading health technology solutions company- 3-month contract- Potential for extension- Work from home to start- Monday to Friday- 8am to 8pm- $19.50/hour- Start date: July 13th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Contacting customers and troubleshooting equipment issues and/or offering replacement* Interacting with customers and sales/service representative to support pre-sales and post-sales activitiesQualifications• Bilingual in French and English• Minimum 2 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      We are currently looking for a Customer Service and Operations Supervisor who is committed to building a strong and lasting partnership with the company's internal and external customers, while ensuring the performance and efficiency of their team!The Customer Service and Operations Supervisor will have to manage the unexpected and react under pressure in a fast-paced and dynamic work environment. While using sound judgment to supervise a team responsible for managing customer accounts and ensuring effective product distribution. This is a food distribution company located in the heart of Montreal. Competitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, replacement for maternity leaveHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor AdvantagesWhy do you want to work as a Customer Service Supervisor in a call center: - Competitive salary; Bonuses; Full-time employment - Professional environment- Work for a company recognized in its industry and at the international level - Work with a great team: autonomous and efficient- A stimulating, supportive and inclusive work environment- Company in constant growth - Opportunity to be a leader, mentor or share your skills- Pleasant work environment (office near a window, lots of light, etc.)- Highly involved/motivated employee culture- Company recognizes employee achievements ResponsibilitiesWhat are the main responsibilities being a Customer Service and Call Center Operations Supervisor:- Ensure the performance and efficiency of customer contact center agents and fulfillment project activities.- Constantly follow up with employees in order to coach them and develop their skills effectively. KPI's and service follow-up - Be able to evaluate problems and measure the effectiveness of established solutions- Demonstrate initiative and propose innovative tools or methods likely to simplify or lighten the workload of the customer service team- Manage the unexpected and react under pressure in an evolving and dynamic work environment, while finding appropriate solutions for customers - Maintain strong relationships with the entire customer portfolio - Manage the overall collaboration with our internal and external partnersQualificationsWhat we are looking for in this Customer Service and Call Center Operations Supervisor role:- Have a minimum of 3 years of experience in personnel management - Excellent oral and written communication skills (English, French) - Strong negotiation skills, priority management and entrepreneurial spirit- Experience with CRMs, KPIs and sales administration standards - Strong analytical and solution-oriented skills- Excellent interpersonal and communication skills;- Analytical thinking, decision-making, good judgment and leadership skills- Ability to manage stress easily and prioritize the achievement of objectives - Experience with Excel, order to cash scope or SAP, is an asset - Previous experience in the food industry, logistics or distribution is an asset SummaryCompetitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, maternity leave replacementHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor If you are interested in this position, I would be pleased to discuss it with you. Please send me your updated resume to karen.leiton@randstad.ca with the subject line "Customer Service Supervisor".If you know someone who might fit the criteria for this job, please feel free to refer them to us, we would be happy to help them.We look forward to speaking with you,Thank you and nice to meet you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service and Operations Supervisor who is committed to building a strong and lasting partnership with the company's internal and external customers, while ensuring the performance and efficiency of their team!The Customer Service and Operations Supervisor will have to manage the unexpected and react under pressure in a fast-paced and dynamic work environment. While using sound judgment to supervise a team responsible for managing customer accounts and ensuring effective product distribution. This is a food distribution company located in the heart of Montreal. Competitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, replacement for maternity leaveHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor AdvantagesWhy do you want to work as a Customer Service Supervisor in a call center: - Competitive salary; Bonuses; Full-time employment - Professional environment- Work for a company recognized in its industry and at the international level - Work with a great team: autonomous and efficient- A stimulating, supportive and inclusive work environment- Company in constant growth - Opportunity to be a leader, mentor or share your skills- Pleasant work environment (office near a window, lots of light, etc.)- Highly involved/motivated employee culture- Company recognizes employee achievements ResponsibilitiesWhat are the main responsibilities being a Customer Service and Call Center Operations Supervisor:- Ensure the performance and efficiency of customer contact center agents and fulfillment project activities.- Constantly follow up with employees in order to coach them and develop their skills effectively. KPI's and service follow-up - Be able to evaluate problems and measure the effectiveness of established solutions- Demonstrate initiative and propose innovative tools or methods likely to simplify or lighten the workload of the customer service team- Manage the unexpected and react under pressure in an evolving and dynamic work environment, while finding appropriate solutions for customers - Maintain strong relationships with the entire customer portfolio - Manage the overall collaboration with our internal and external partnersQualificationsWhat we are looking for in this Customer Service and Call Center Operations Supervisor role:- Have a minimum of 3 years of experience in personnel management - Excellent oral and written communication skills (English, French) - Strong negotiation skills, priority management and entrepreneurial spirit- Experience with CRMs, KPIs and sales administration standards - Strong analytical and solution-oriented skills- Excellent interpersonal and communication skills;- Analytical thinking, decision-making, good judgment and leadership skills- Ability to manage stress easily and prioritize the achievement of objectives - Experience with Excel, order to cash scope or SAP, is an asset - Previous experience in the food industry, logistics or distribution is an asset SummaryCompetitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, maternity leave replacementHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor If you are interested in this position, I would be pleased to discuss it with you. Please send me your updated resume to karen.leiton@randstad.ca with the subject line "Customer Service Supervisor".If you know someone who might fit the criteria for this job, please feel free to refer them to us, we would be happy to help them.We look forward to speaking with you,Thank you and nice to meet you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $19.50 - $20.00 per hour
      We are currently looking for a Customer Service Agent in the area of Voyeur Assistance for a reputable company in the tourism industry. As an agent, you will be the first point of contact with insured customers who are travelling to another country. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be, for example, an accident during a guided tour, an injury during a sport, a need for hospitalization, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for arranging assistance to solve their problem, no matter how unexpected the customer may be.Assistance agent - work from home (during Covid)Downtown MontrealPermanent position - Full time 37.5 h Schedule: Weekday & weekend shifts (7:45am to 10pm)Advantages-Permanent position -Salary $19.50 per hour-Quick start -Work from home (computer and equipment provided) (during the Covid period) + located in downtown Montreal-Flexible schedule (Monday to Sunday) -3 weeks of vacation -Paid training-Pension fund-Day off on your birthdayResponsibilities-Answer calls and provide good customer service -assist customers -requesting customer information, identifying the problem, researching the customer's location -implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French) - Be able to work from home - Have a good team spirit - Be available day evening and weekend (Monday to Sunday from 7:45am to 10:00pm) (5 days a week) SummaryAre you the person we need? Are you bilingual and quickly available? If you are interested in this position, please send your updated resume to amelie.laprise@randstad.ca or apply directly online,We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service Agent in the area of Voyeur Assistance for a reputable company in the tourism industry. As an agent, you will be the first point of contact with insured customers who are travelling to another country. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be, for example, an accident during a guided tour, an injury during a sport, a need for hospitalization, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for arranging assistance to solve their problem, no matter how unexpected the customer may be.Assistance agent - work from home (during Covid)Downtown MontrealPermanent position - Full time 37.5 h Schedule: Weekday & weekend shifts (7:45am to 10pm)Advantages-Permanent position -Salary $19.50 per hour-Quick start -Work from home (computer and equipment provided) (during the Covid period) + located in downtown Montreal-Flexible schedule (Monday to Sunday) -3 weeks of vacation -Paid training-Pension fund-Day off on your birthdayResponsibilities-Answer calls and provide good customer service -assist customers -requesting customer information, identifying the problem, researching the customer's location -implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French) - Be able to work from home - Have a good team spirit - Be available day evening and weekend (Monday to Sunday from 7:45am to 10:00pm) (5 days a week) SummaryAre you the person we need? Are you bilingual and quickly available? If you are interested in this position, please send your updated resume to amelie.laprise@randstad.ca or apply directly online,We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal-Est, Québec
      • Contract
      *Great call center opportunity*Please note that there is a 3 week training that has to be done at the office in Laval near Carrefour Laval.Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience?Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is about a company in the field of the automobile, more precisely at the level of the parts of vehicles. What matters to them is the quality of the call and not the number of calls answered. It is therefore necessary to have an interest in the automobile and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AdvisorStatus: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      *Great call center opportunity*Please note that there is a 3 week training that has to be done at the office in Laval near Carrefour Laval.Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience?Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is about a company in the field of the automobile, more precisely at the level of the parts of vehicles. What matters to them is the quality of the call and not the number of calls answered. It is therefore necessary to have an interest in the automobile and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AdvisorStatus: Temporary to permanentLocation: Laval-EastSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      You would like to work for a reputable insurance firm at home during Covid? You are fully bilingual and you love customer service? You are an ace at customer relations? We are looking for someone exactly like you for a customer service representative position in downtown Montreal. Here are the tasks you will have to perform for this position:Advantages- Large company recognized in the insurance industry- Work from home during Covid- Great opportunity to integrate solid knowledge in the insurance field.- Downtown location (McGill station) (After Covid)- Salary : 21$ - Working in a dynamic environment and where relationships with colleagues are strong- A week schedule 8 am to 5 pm - Discounts on public transit passesResponsibilities- Answer customer calls related to insurance claims- Ensuring good customer service on different platforms- Follow up via email- Be available for a schedule that may vary: MON to FRI 08:30 - 17:00QualificationsYou have what it takes for this BILINGUAL customer service job?- Customer service / call center experience- Good computer skills (MS Windows, Excel, Word and Outlook);- Customer service skills in financial services would be an asset;- Excellent communication skills in both English and French, both written and oral.SummaryCan you imagine working for this company in the insurance industry? Apply directly here or write to me at amelie.laprise@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You would like to work for a reputable insurance firm at home during Covid? You are fully bilingual and you love customer service? You are an ace at customer relations? We are looking for someone exactly like you for a customer service representative position in downtown Montreal. Here are the tasks you will have to perform for this position:Advantages- Large company recognized in the insurance industry- Work from home during Covid- Great opportunity to integrate solid knowledge in the insurance field.- Downtown location (McGill station) (After Covid)- Salary : 21$ - Working in a dynamic environment and where relationships with colleagues are strong- A week schedule 8 am to 5 pm - Discounts on public transit passesResponsibilities- Answer customer calls related to insurance claims- Ensuring good customer service on different platforms- Follow up via email- Be available for a schedule that may vary: MON to FRI 08:30 - 17:00QualificationsYou have what it takes for this BILINGUAL customer service job?- Customer service / call center experience- Good computer skills (MS Windows, Excel, Word and Outlook);- Customer service skills in financial services would be an asset;- Excellent communication skills in both English and French, both written and oral.SummaryCan you imagine working for this company in the insurance industry? Apply directly here or write to me at amelie.laprise@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $25.00 - $26.37 per hour
      We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - InsuranceSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - InsuranceSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Quebec.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: July 14th 2021 Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and products based on your understanding of their needs and interests. Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different products and services that the company has to offer based on your understanding of the customer needs and interests - Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual CSR- Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service and sales representative Start date will be on July 14th 2021 Pay Rate: $15.75 per hour Hours of operation: Monday to Sunday from 9am to 9pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Quebec.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: July 14th 2021 Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and products based on your understanding of their needs and interests. Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different products and services that the company has to offer based on your understanding of the customer needs and interests - Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual CSR- Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service and sales representative Start date will be on July 14th 2021 Pay Rate: $15.75 per hour Hours of operation: Monday to Sunday from 9am to 9pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Do you have a passion for working with people and feel most satisfied when you’re helping others? Are you looking for a challenging but rewarding job that makes use of your ability to speak French and English fluently?We have a great customer service job for you!As a bilingual customer service representative for a leading provider in benefits administration and cloud-based HR & Financial solutions, you’ll be dealing with customer inquiries on a daily basis and putting your top-notch customer service skills to good use!AdvantagesThis bilingual customer service representative job is an excellent opportunity to get your foot in the door in a great customer service job with room to grow.• Work from home • 6-month contract starting July 12, 2021• Strong potential for extension or permanent hire• Competitive salary of $19/hour• Guaranteed Monday to Friday schedule, no weekends!• Shifts available between 8am to 7pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a bilingual customer service representative, you will be supporting customers with Benefits & HR Services. Some of your responsibilities as a bilingual customer service representative will include:• Handling high volume of inbound calls from clients' employees• Conducting outbound calls for follow up as required• Answering the concerns and questions of employees, educating them, and solving complexissues related to benefits, retirement plans, and other HR related services• Processing transactions• Accessing customer accounts and updating files in databaseQualificationsWould you be a good bilingual customer service representative? We’re looking for bilingual speakers who enjoy working with people, as customer interactions will be a huge part of your job. We’re looking for bilingual customer service representatives who:• Speak both French and English fluently• Have experience in a call centre or customer service job• Are computer and tech savvy• Pay close attention to detail• Work well on a team and with othersSummaryDo you think you have what it takes to be a great bilingual customer service representative? We want to hear from you! We look forward to reading your application.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for working with people and feel most satisfied when you’re helping others? Are you looking for a challenging but rewarding job that makes use of your ability to speak French and English fluently?We have a great customer service job for you!As a bilingual customer service representative for a leading provider in benefits administration and cloud-based HR & Financial solutions, you’ll be dealing with customer inquiries on a daily basis and putting your top-notch customer service skills to good use!AdvantagesThis bilingual customer service representative job is an excellent opportunity to get your foot in the door in a great customer service job with room to grow.• Work from home • 6-month contract starting July 12, 2021• Strong potential for extension or permanent hire• Competitive salary of $19/hour• Guaranteed Monday to Friday schedule, no weekends!• Shifts available between 8am to 7pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a bilingual customer service representative, you will be supporting customers with Benefits & HR Services. Some of your responsibilities as a bilingual customer service representative will include:• Handling high volume of inbound calls from clients' employees• Conducting outbound calls for follow up as required• Answering the concerns and questions of employees, educating them, and solving complexissues related to benefits, retirement plans, and other HR related services• Processing transactions• Accessing customer accounts and updating files in databaseQualificationsWould you be a good bilingual customer service representative? We’re looking for bilingual speakers who enjoy working with people, as customer interactions will be a huge part of your job. We’re looking for bilingual customer service representatives who:• Speak both French and English fluently• Have experience in a call centre or customer service job• Are computer and tech savvy• Pay close attention to detail• Work well on a team and with othersSummaryDo you think you have what it takes to be a great bilingual customer service representative? We want to hear from you! We look forward to reading your application.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Ali, Florencekaren.leiton@randstad.caali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Karen, Ali, Florencekaren.leiton@randstad.caali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      This is a great opportunity as a Dispatcher in the Customer Care and Technical Support Centre. You will be handling all the inquiries, and distributing all requests from internal customers - You must be available to work from Monday to Friday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures - Full-time position, schedule given 4 weeks in advance - Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher - Technical Team Level in Montreal, you would be responsible for:- Managing and receiving requests from the internal clients for building maintenance - Assign workers according to the task to be performed, while following up and updating customer requests in the intervention management tool - Prepare work tickets and follow up with operators on the progress of requests - Define mechanical priorities with the hospital's operational team.- All other related tasks. Qualifications- Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 1 year experience in customer service, emergency communications, transportation dispatch or health care- Basic computer skills- College diploma or university certificate;- Sense of initiative and autonomy- Interpersonal and teamwork skills;Summary- Schedule from Monday to Friday from 7:00 am to 7:00 am- Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This is a great opportunity as a Dispatcher in the Customer Care and Technical Support Centre. You will be handling all the inquiries, and distributing all requests from internal customers - You must be available to work from Monday to Friday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures - Full-time position, schedule given 4 weeks in advance - Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher - Technical Team Level in Montreal, you would be responsible for:- Managing and receiving requests from the internal clients for building maintenance - Assign workers according to the task to be performed, while following up and updating customer requests in the intervention management tool - Prepare work tickets and follow up with operators on the progress of requests - Define mechanical priorities with the hospital's operational team.- All other related tasks. Qualifications- Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 1 year experience in customer service, emergency communications, transportation dispatch or health care- Basic computer skills- College diploma or university certificate;- Sense of initiative and autonomy- Interpersonal and teamwork skills;Summary- Schedule from Monday to Friday from 7:00 am to 7:00 am- Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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