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      • Montréal, Québec
      • Permanent
      • $41,000 - $43,000 per year
      The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Montreal Client Services team is responsible for providing bilingual services for the Quebec region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42 K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Apply now by email or online; amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Montreal Client Services team is responsible for providing bilingual services for the Quebec region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42 K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Apply now by email or online; amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Contract
      • $21.00 per hour
      Are you passionate about customer service and finance? Are you looking for a job that will allow you to grow and expand your knowledge? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.camichael.vasquez@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service and finance? Are you looking for a job that will allow you to grow and expand your knowledge? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.camichael.vasquez@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7thHours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7thHours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office (working remotely until further notice). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 12 month contract, with potential for permanence• Montreal, QC location (working remotely until office reopens)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre is preferred• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles is an asset• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office (working remotely until further notice). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office (working remotely until further notice). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 12 month contract, with potential for permanence• Montreal, QC location (working remotely until office reopens)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre is preferred• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles is an asset• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office (working remotely until further notice). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals who are interested in developing their professional experience further.This is a great opportunity for those looking to gain more experience in the financial services industry while using your experience and skills in customer service.Advantages- Work for one of Canada's largest insurance and financial services companies- Remote work- 12-month contract- Monday to Friday- Shift hours between 8:30am to 4:30pm- $20.71/hour- Start date: September 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for:• Handling inbound and outbound calls from clients and advisors• Responding pro-actively to client inquiries or concerns • Working with clients to ensure that anti-money laundering legislation is followed & enforced• Daily processing of transactions related to our Life insurance• Managing new claim queues• Manage incoming fax and paper mail within same day up to 4pm• Managing incoming volumes in group inboxes and departmental voicemails• Cheque matching and handling tale cheques• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete dataQualifications• Bilingual in French and English • 2+ years of customer service experience• Excellent communication skills (verbal and written)• Attention to detail• Ability to adapt quickly and comfortably to change• Professional telephone etiquette• Strong team player• Exhibit professionalism within the workplace• Solid analytical and problem solving skills with the ability to multitask proficiently in a fast-paced performance driven environment• Computer proficiency• Handle stressful situations in a calm and professional manner• Overtime is required as dictated by volume of work• Experience in the financial industry an assetSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals who are interested in developing their professional experience further.This is a great opportunity for those looking to gain more experience in the financial services industry while using your experience and skills in customer service.Advantages- Work for one of Canada's largest insurance and financial services companies- Remote work- 12-month contract- Monday to Friday- Shift hours between 8:30am to 4:30pm- $20.71/hour- Start date: September 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for:• Handling inbound and outbound calls from clients and advisors• Responding pro-actively to client inquiries or concerns • Working with clients to ensure that anti-money laundering legislation is followed & enforced• Daily processing of transactions related to our Life insurance• Managing new claim queues• Manage incoming fax and paper mail within same day up to 4pm• Managing incoming volumes in group inboxes and departmental voicemails• Cheque matching and handling tale cheques• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete dataQualifications• Bilingual in French and English • 2+ years of customer service experience• Excellent communication skills (verbal and written)• Attention to detail• Ability to adapt quickly and comfortably to change• Professional telephone etiquette• Strong team player• Exhibit professionalism within the workplace• Solid analytical and problem solving skills with the ability to multitask proficiently in a fast-paced performance driven environment• Computer proficiency• Handle stressful situations in a calm and professional manner• Overtime is required as dictated by volume of work• Experience in the financial industry an assetSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $42,700 - $45,000 per year
      Is working for a reputable financial or insurance company part of your future plans? Do you want a competitive salary (without commissions or sales targets) and a permanent position that will allow you to grow, all from the comfort of your home? I have a dream job for you, and it's telecommuting. Permanent position Salary: Starting at $43,000 annually and possibility of more depending on your experienceSchedule: Monday to Friday (no weekends) Telecommuting during the holidays Position with no sales or pressure targets Here is what you need to know about this finance / insurance customer service representative position Advantages-Competitive salary without commission-Annual bonus -Full range of benefits (very competitive) -35 hours per week from Monday to Friday from 8:00 am to 9:30 pm (possibility of only doing 1 or 2 evenings per week) -A complete and paid training in insurance / financial products -A discount of nearly $400 per year for your work equipment -No sales Responsibilities-Answer incoming customer calls and provide excellent customer service-Provide information to clients on group insurance coverage options -Provide support on the different products and types of registrations offered by the company, as well as any information on administrative policies and procedures applicable during the term of the contractQualifications-Bilingualism in French and English -Available for a schedule that can vary from 8:00 am to 9:30 pm -3 to 5 years experience in customer service (call center an asset) -Interest in the financial or group insurance field -Good communication skills SummaryIs working for a reputable finance or insurance company part of your future plans? Do you want a competitive salary and a permanent position that will allow you to grow, all from the comfort of your home? You can apply online or send me your resume at amelie.laprise@randstad.ca and add as subject; Dealer Service RepresentativeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Is working for a reputable financial or insurance company part of your future plans? Do you want a competitive salary (without commissions or sales targets) and a permanent position that will allow you to grow, all from the comfort of your home? I have a dream job for you, and it's telecommuting. Permanent position Salary: Starting at $43,000 annually and possibility of more depending on your experienceSchedule: Monday to Friday (no weekends) Telecommuting during the holidays Position with no sales or pressure targets Here is what you need to know about this finance / insurance customer service representative position Advantages-Competitive salary without commission-Annual bonus -Full range of benefits (very competitive) -35 hours per week from Monday to Friday from 8:00 am to 9:30 pm (possibility of only doing 1 or 2 evenings per week) -A complete and paid training in insurance / financial products -A discount of nearly $400 per year for your work equipment -No sales Responsibilities-Answer incoming customer calls and provide excellent customer service-Provide information to clients on group insurance coverage options -Provide support on the different products and types of registrations offered by the company, as well as any information on administrative policies and procedures applicable during the term of the contractQualifications-Bilingualism in French and English -Available for a schedule that can vary from 8:00 am to 9:30 pm -3 to 5 years experience in customer service (call center an asset) -Interest in the financial or group insurance field -Good communication skills SummaryIs working for a reputable finance or insurance company part of your future plans? Do you want a competitive salary and a permanent position that will allow you to grow, all from the comfort of your home? You can apply online or send me your resume at amelie.laprise@randstad.ca and add as subject; Dealer Service RepresentativeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Contract
      Are you passionate about customer service, finance and renovation? Are you looking for a job that will allow you to expand your knowledge and get a great experience in the financial field? We have the job for you!We are currently seeking a bilingual financial advisor to assist clients in completing the process and/or obtaining approval for their credit-financed home renovations. Salary: $22.44 per hourSchedule: Monday to Sunday, 9am to 5pm.Workplace: From homeContract: 6 monthsAdvantagesWhat are the advantages of accepting this contract as an Bilingual Customer Specialist ?- Adding a professional experience in your resume- Acquire a broad range of transferable skill to put to use- Working from home- Be part of a dynamic team- Quick hiring process- Competitive salary: $22.44 / hourResponsibilities- working with an online website- qualification of information customers filling out on website- calling back homeowners in order to validate home renovations- outbound and inbound calls, emails, QualificationsTo be part of this professional order and provide an exceptional service as a Bilingual Customer Specialist, we are looking for:- some experience in a call center or customer service environment- excellent communication skills of French / English- listening and judgment skills- problem analysis and problem-solving- customer service orientation- organizational skills  SummarySalary: $22.44 per hourSchedule: Monday to Sunday, 9am to 5pm.Workplace: From homeContract: 6 monthsAre you interested in the position? Send us your CV by email a with the subject "Information agent, short-term contract"We look forward to discussing this opportunity with you,Karen, Florence, Sefikakaren.leiton@randstad.caflorence.lefebvre@randstad.casefika.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service, finance and renovation? Are you looking for a job that will allow you to expand your knowledge and get a great experience in the financial field? We have the job for you!We are currently seeking a bilingual financial advisor to assist clients in completing the process and/or obtaining approval for their credit-financed home renovations. Salary: $22.44 per hourSchedule: Monday to Sunday, 9am to 5pm.Workplace: From homeContract: 6 monthsAdvantagesWhat are the advantages of accepting this contract as an Bilingual Customer Specialist ?- Adding a professional experience in your resume- Acquire a broad range of transferable skill to put to use- Working from home- Be part of a dynamic team- Quick hiring process- Competitive salary: $22.44 / hourResponsibilities- working with an online website- qualification of information customers filling out on website- calling back homeowners in order to validate home renovations- outbound and inbound calls, emails, QualificationsTo be part of this professional order and provide an exceptional service as a Bilingual Customer Specialist, we are looking for:- some experience in a call center or customer service environment- excellent communication skills of French / English- listening and judgment skills- problem analysis and problem-solving- customer service orientation- organizational skills  SummarySalary: $22.44 per hourSchedule: Monday to Sunday, 9am to 5pm.Workplace: From homeContract: 6 monthsAre you interested in the position? Send us your CV by email a with the subject "Information agent, short-term contract"We look forward to discussing this opportunity with you,Karen, Florence, Sefikakaren.leiton@randstad.caflorence.lefebvre@randstad.casefika.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $50,000 per year
      We are currently looking for a Customer Service Agent for a very reputable firm in the security industry. For this position, you must be able to provide excellent customer service by phone and respond to various customer requests. You will be required to follow up on deliveries and provide assistance, Permanent positionFull timeSchedule: Monday to Friday between 8am and 5pm Salary : 50K Location: Metro Lucien l'Allier AdvantagesPermanent full-time position Weekday schedule Competitive salary of 50K annually Full range of benefits, RRSP 3 weeks vacation Work in the Griffintown of Montreal (Metro Lucien L'Allier) ResponsibilitiesAnswer incoming calls from customers or email Follow up on deliveries Provide problem resolution and deliver quick resultsCollaborate with sales and account managers to support new and existing customer opportunities. Qualifications3 to 5 years experience in customer service BILINGUISM Experience with call center technology, CRM and telecommunications requiredFamiliarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access)Concerned with meeting customer expectations; able to develop and maintain customer relationshipsSummaryWould you like to work for a reputable company in the security field? Are you passionate about customer service? We look forward to learning more about your profile Please send us your resume at amelie.laprise@randstad.ca with the subject line "customer service, security" or directly online. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service Agent for a very reputable firm in the security industry. For this position, you must be able to provide excellent customer service by phone and respond to various customer requests. You will be required to follow up on deliveries and provide assistance, Permanent positionFull timeSchedule: Monday to Friday between 8am and 5pm Salary : 50K Location: Metro Lucien l'Allier AdvantagesPermanent full-time position Weekday schedule Competitive salary of 50K annually Full range of benefits, RRSP 3 weeks vacation Work in the Griffintown of Montreal (Metro Lucien L'Allier) ResponsibilitiesAnswer incoming calls from customers or email Follow up on deliveries Provide problem resolution and deliver quick resultsCollaborate with sales and account managers to support new and existing customer opportunities. Qualifications3 to 5 years experience in customer service BILINGUISM Experience with call center technology, CRM and telecommunications requiredFamiliarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access)Concerned with meeting customer expectations; able to develop and maintain customer relationshipsSummaryWould you like to work for a reputable company in the security field? Are you passionate about customer service? We look forward to learning more about your profile Please send us your resume at amelie.laprise@randstad.ca with the subject line "customer service, security" or directly online. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $21.00 per hour
      We are currently looking for customer service agents for a well-established company in the insurance industry. These agents must mainly:- Speak French and English; - Have an energetic and dynamic personality; - Have experience in call centers and customer service; - Willingness to learn more about insurance.Here are more details on this opportunity: - Salary: $21 per hour- 35 hour / week position- Weekday schedule (Monday to Friday) (8:00 am to 5:00 pm)- work from home, until further notice*Office located in downtown Montreal AdvantagesHere are the advantages you could benefit from for this job which is currently done from home:- Large company recognized in the insurance industry- Work from home during Covid- Great opportunity to integrate solid knowledge in the insurance field.- Downtown location (McGill station) (After Covid)- Salary : 21$ - Working in a dynamic environment and where relationships with colleagues are strong- A week schedule 8 am to 5 pm - No sales, incoming calls from customers who are already members ResponsibilitiesYou will be required to perform the following duties for this bilingual insurance position:- Answer customer calls related to insurance claims- Provide information to customers on their insurance coverage- Ensure good customer service on different platforms- Follow up via emailQualificationsYou have what it takes for this bilingual customer service job in the insurance field?- Customer service / call center experience- Good computer skills (MS Windows, Excel, Word and Outlook);- Customer service skills in financial services would be an asset;- Excellent communication skills in both English and French, both written and oral.Summary- Salary: $21 per hour- 35 hour per week - A weekday schedule (Monday to Friday) (8:00 to 17.00)- work from home, until further notice *office located in downtown Montreal Can you imagine working for this company in the insurance industry? Apply directly here or write to us at florence.lefebvre@randstad.caGood to know you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for customer service agents for a well-established company in the insurance industry. These agents must mainly:- Speak French and English; - Have an energetic and dynamic personality; - Have experience in call centers and customer service; - Willingness to learn more about insurance.Here are more details on this opportunity: - Salary: $21 per hour- 35 hour / week position- Weekday schedule (Monday to Friday) (8:00 am to 5:00 pm)- work from home, until further notice*Office located in downtown Montreal AdvantagesHere are the advantages you could benefit from for this job which is currently done from home:- Large company recognized in the insurance industry- Work from home during Covid- Great opportunity to integrate solid knowledge in the insurance field.- Downtown location (McGill station) (After Covid)- Salary : 21$ - Working in a dynamic environment and where relationships with colleagues are strong- A week schedule 8 am to 5 pm - No sales, incoming calls from customers who are already members ResponsibilitiesYou will be required to perform the following duties for this bilingual insurance position:- Answer customer calls related to insurance claims- Provide information to customers on their insurance coverage- Ensure good customer service on different platforms- Follow up via emailQualificationsYou have what it takes for this bilingual customer service job in the insurance field?- Customer service / call center experience- Good computer skills (MS Windows, Excel, Word and Outlook);- Customer service skills in financial services would be an asset;- Excellent communication skills in both English and French, both written and oral.Summary- Salary: $21 per hour- 35 hour per week - A weekday schedule (Monday to Friday) (8:00 to 17.00)- work from home, until further notice *office located in downtown Montreal Can you imagine working for this company in the insurance industry? Apply directly here or write to us at florence.lefebvre@randstad.caGood to know you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Candiac, Québec
      • Permanent
        Your challenge!Reporting to the Customer Service and Collaboration Supervisor, the Supply Chain Analyst is part of the Customer Relationship Modernization initiative at Cascades. This position is at the crossroads of several teams and allows you to be a key player in the optimization and execution of the replenishment strategy of our customers and Cascades.Why working at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure the accuracy of the analytical data provided for decision making.Produce cost analysis data for transportation and procurement.Participate in ROI analyses in collaboration with the project office.Manage and develop customer collaboration to meet target and service rate objectivesExecute orders and deliveries in an optimal manner and according to industry best practice standardsMeasure, analyze and provide recommendations to better align internal forecasts with those of the customer.Manage logistics penalties related to the various accounts.Anticipate, analyze and align internal teams to avoid disruptions in the supply chain.Work closely with internal departments such as sales, sales forecasting, production planning, logistics and with the transportation team.Prepare and lead discussions with customer supply teams and company stakeholders.Develop and update performance indicator charts to support decision making and propose improvements to current processes.Optimize logistics costs and be solution oriented in solving problems internally and with the customer.Experiences and strengths Minimum of 3 years experienceExperience on SAP system preferredCollege degree in analytics, finance, IT or other relevant field or university degree.Understanding of supply chain objectives and metrics.Understanding of transportation operations, costs and financing including carrier management, transportation planning, project management and logistics analysis.The ability to evaluate and analyze costs and data.Advanced user of Microsoft Excel and strategic information tools such as POWERBI.Ability to handle multiple projects simultaneously while respecting deadlines and priorities.A great deal of autonomy.A constant desire to improve performance and efficiency.A keen sense of collaboration necessary to communicate effectively with stakeholders at various levels of the organization.Exemplary rigor in the execution of your responsibilities.The collaborative spirit needed to work closely with all team members. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
        Your challenge!Reporting to the Customer Service and Collaboration Supervisor, the Supply Chain Analyst is part of the Customer Relationship Modernization initiative at Cascades. This position is at the crossroads of several teams and allows you to be a key player in the optimization and execution of the replenishment strategy of our customers and Cascades.Why working at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure the accuracy of the analytical data provided for decision making.Produce cost analysis data for transportation and procurement.Participate in ROI analyses in collaboration with the project office.Manage and develop customer collaboration to meet target and service rate objectivesExecute orders and deliveries in an optimal manner and according to industry best practice standardsMeasure, analyze and provide recommendations to better align internal forecasts with those of the customer.Manage logistics penalties related to the various accounts.Anticipate, analyze and align internal teams to avoid disruptions in the supply chain.Work closely with internal departments such as sales, sales forecasting, production planning, logistics and with the transportation team.Prepare and lead discussions with customer supply teams and company stakeholders.Develop and update performance indicator charts to support decision making and propose improvements to current processes.Optimize logistics costs and be solution oriented in solving problems internally and with the customer.Experiences and strengths Minimum of 3 years experienceExperience on SAP system preferredCollege degree in analytics, finance, IT or other relevant field or university degree.Understanding of supply chain objectives and metrics.Understanding of transportation operations, costs and financing including carrier management, transportation planning, project management and logistics analysis.The ability to evaluate and analyze costs and data.Advanced user of Microsoft Excel and strategic information tools such as POWERBI.Ability to handle multiple projects simultaneously while respecting deadlines and priorities.A great deal of autonomy.A constant desire to improve performance and efficiency.A keen sense of collaboration necessary to communicate effectively with stakeholders at various levels of the organization.Exemplary rigor in the execution of your responsibilities.The collaborative spirit needed to work closely with all team members. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
      • Brossard, Québec
      • Permanent
      • $42,000 per year
      Position: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearWe are looking for a Customer Service Advisor for a large company with a worldwide presence specializing in the retail industry. Their head office is Brossard.For this position, we are looking for a bilingual person who has experience in customer service over the telephone and in office automation. It is certain that experience or a strong interest in the field of fashion and retail is an assetThis position is primarily responsible for managing a high volume of inbound calls, emails and chat from customers with questions about the services offered, their online orders or their delivery.Advantages- Small team, very united- Face-to-face position, in Brossard- Comprehensive benefits- Day and week schedule- Be part of a company known throughout the worldResponsibilities• Provide exceptional service and a seamless, friendly experience on all matters to customers. This includes questions related to the use of the website, placing orders for the customer, availability, schedules, returns, shipping policies and processes as well as general and current information regarding orders, products, etc.• Ensures all SLA goals are met, including 80% of calls answered within 20 seconds.• Offers alternative product choices and options when needed, sells additional productsas soon as possible.• Documents every call, chat and e-mail taken and efficiently uses our order managementSystem as well as a customer service communication platform to manage daily lifeprocess• Manages certain contacts with the e-commerce fulfillment center to handle order exceptions• Works closely with the manager or manager and informs them accordingly of any concerns,customer questions, shipping issues, etc.Qualifications• Experience in a call center• Having experience in the fashion industry is an asset• Able to work flexible hours including holidays, overtime and Saturdays as required.• Fluency in Canadian French and English is essential.• Strong telephone and customer service skills.• Excellent written skills to respond to emails and live chatso Comfortable working in multiple systems (order management system, communication software, website, carrier tracking, etc.)• Basic knowledge of MS Excel, Word and Outlook.• Ability to use effective questioning techniques to get to the root cause / question as quicklyas possible in order to understand and resolve the issues.• Must have excellent interpersonal communication skills and the ability to work effectively withall office staff as well as various customer personality types to meet their needs.and in a team environment, with minimal supervision.• Friendly, courteous, service oriented, professional, sociable• Remain calm and professional with the ability to defuse stressful situations• Attention to detail while seeking practical solutions and constantly maintaining a positive attitude• Team player with an “I can do” attitude• Who can work in a fast-paced environment.• Ability to market and sell expertly• Ability to make practical and sound decisions independently and to contribute recommendations for problem-solvingSummaryPosition: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf this position interests you, you can send us your updated CV to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Position: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearWe are looking for a Customer Service Advisor for a large company with a worldwide presence specializing in the retail industry. Their head office is Brossard.For this position, we are looking for a bilingual person who has experience in customer service over the telephone and in office automation. It is certain that experience or a strong interest in the field of fashion and retail is an assetThis position is primarily responsible for managing a high volume of inbound calls, emails and chat from customers with questions about the services offered, their online orders or their delivery.Advantages- Small team, very united- Face-to-face position, in Brossard- Comprehensive benefits- Day and week schedule- Be part of a company known throughout the worldResponsibilities• Provide exceptional service and a seamless, friendly experience on all matters to customers. This includes questions related to the use of the website, placing orders for the customer, availability, schedules, returns, shipping policies and processes as well as general and current information regarding orders, products, etc.• Ensures all SLA goals are met, including 80% of calls answered within 20 seconds.• Offers alternative product choices and options when needed, sells additional productsas soon as possible.• Documents every call, chat and e-mail taken and efficiently uses our order managementSystem as well as a customer service communication platform to manage daily lifeprocess• Manages certain contacts with the e-commerce fulfillment center to handle order exceptions• Works closely with the manager or manager and informs them accordingly of any concerns,customer questions, shipping issues, etc.Qualifications• Experience in a call center• Having experience in the fashion industry is an asset• Able to work flexible hours including holidays, overtime and Saturdays as required.• Fluency in Canadian French and English is essential.• Strong telephone and customer service skills.• Excellent written skills to respond to emails and live chatso Comfortable working in multiple systems (order management system, communication software, website, carrier tracking, etc.)• Basic knowledge of MS Excel, Word and Outlook.• Ability to use effective questioning techniques to get to the root cause / question as quicklyas possible in order to understand and resolve the issues.• Must have excellent interpersonal communication skills and the ability to work effectively withall office staff as well as various customer personality types to meet their needs.and in a team environment, with minimal supervision.• Friendly, courteous, service oriented, professional, sociable• Remain calm and professional with the ability to defuse stressful situations• Attention to detail while seeking practical solutions and constantly maintaining a positive attitude• Team player with an “I can do” attitude• Who can work in a fast-paced environment.• Ability to market and sell expertly• Ability to make practical and sound decisions independently and to contribute recommendations for problem-solvingSummaryPosition: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf this position interests you, you can send us your updated CV to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brossard, Québec
      • Permanent
      • $42,000 - $45,000 per year
      Does customer service hold no secrets for you? Have you always been interested in the insurance industry?Our Dealer Services team is looking for a Customer Relations Specialist. In addition to building relationships with our customers and partners, you will be responsible for :Position: Dealer Services - Permanent Customer Relations SpecialistSchedule: Monday to Friday day shiftLocation: Telecommuting after training Training: Dix 30 in Brossard Advantages- Telecommuting during a pandemic- Have a permanent position from day one- Have a weekday schedule (9am to 5pm)- A complete range of very competitive benefits- Attractive salary (flexible depending on your experience)- Small customer service team, not a call center (family atmosphere and very good employee retention)- One of the most reputable insurance companies in CanadaResponsibilities- Respond to incoming calls regarding information related to the various products and types of registrations offered by the company- All information related to administrative policies and procedures applicable during the term of the contract;- Make outgoing calls to contact our clients and partners to support them in the processing of requests regarding the issuance and filing of contracts, withdrawals or transfers, as well as modifications to existing contracts;- Carry out contract cancellations, roadside assistance and dealer servicesQualifications- 3 to 5 years of relevant experience in customer service, insurance field an important asset- BILINGUALISM (spoken and written)- Ability to manage stress- Strong communication skills- Desire for a career and permanent opportunity- Respond to incoming calls regarding information related to the various products and types of registrations offered by the companySummaryAre you the right person for this insurance customer service position?Are you motivated and looking for stability and a long-term opportunity?This position is for you,You can apply online or send me your resume at amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Does customer service hold no secrets for you? Have you always been interested in the insurance industry?Our Dealer Services team is looking for a Customer Relations Specialist. In addition to building relationships with our customers and partners, you will be responsible for :Position: Dealer Services - Permanent Customer Relations SpecialistSchedule: Monday to Friday day shiftLocation: Telecommuting after training Training: Dix 30 in Brossard Advantages- Telecommuting during a pandemic- Have a permanent position from day one- Have a weekday schedule (9am to 5pm)- A complete range of very competitive benefits- Attractive salary (flexible depending on your experience)- Small customer service team, not a call center (family atmosphere and very good employee retention)- One of the most reputable insurance companies in CanadaResponsibilities- Respond to incoming calls regarding information related to the various products and types of registrations offered by the company- All information related to administrative policies and procedures applicable during the term of the contract;- Make outgoing calls to contact our clients and partners to support them in the processing of requests regarding the issuance and filing of contracts, withdrawals or transfers, as well as modifications to existing contracts;- Carry out contract cancellations, roadside assistance and dealer servicesQualifications- 3 to 5 years of relevant experience in customer service, insurance field an important asset- BILINGUALISM (spoken and written)- Ability to manage stress- Strong communication skills- Desire for a career and permanent opportunity- Respond to incoming calls regarding information related to the various products and types of registrations offered by the companySummaryAre you the right person for this insurance customer service position?Are you motivated and looking for stability and a long-term opportunity?This position is for you,You can apply online or send me your resume at amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brossard, Québec
      • Contract
      Are you interested in the personal wellness industry? Do you have experience as a customer service agent and looking for a new challenge? Contacts us! We do have a great opportunity to work in the South Shore of Montreal, in order to offer the best service of customers and handling Spa reservations.Salary: $15.50 per hourOpening Hours: Monday to Sunday , 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : BrossardAdvantagesWhat this position offers you:- Great possibility of advancement- Annual salary review- Preferential rate for all services offered- Flexible hours- Family and passionate atmosphere- Free parkingResponsibilitiesThe tasks carried out during your typical days:- Offer services or products that fully meet customer needs.- Handle incoming calls by providing customer service that exceeds expectations.- Make reservations in the computer system.- Create and process requests for gift certificates.- Process and write customer emails.- Perform various administrative tasks.QualificationsThe skills required for this position:- Experience in customer service (2 years minimum).- Perfectly bilingual both orally and in writing.- Good computer knowledge.- Organized and autonomous.- Ability to manage a high workload.SummarySalary: $15.50 per hourOpening Hours: Monday to Sunday, 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : Brossard Are you interested in the position? Send us your CV directly with the subject"wellness Customer service agent - Brossard"We look forward to discussing this opportunity with you,KarenFlorenceSefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you interested in the personal wellness industry? Do you have experience as a customer service agent and looking for a new challenge? Contacts us! We do have a great opportunity to work in the South Shore of Montreal, in order to offer the best service of customers and handling Spa reservations.Salary: $15.50 per hourOpening Hours: Monday to Sunday , 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : BrossardAdvantagesWhat this position offers you:- Great possibility of advancement- Annual salary review- Preferential rate for all services offered- Flexible hours- Family and passionate atmosphere- Free parkingResponsibilitiesThe tasks carried out during your typical days:- Offer services or products that fully meet customer needs.- Handle incoming calls by providing customer service that exceeds expectations.- Make reservations in the computer system.- Create and process requests for gift certificates.- Process and write customer emails.- Perform various administrative tasks.QualificationsThe skills required for this position:- Experience in customer service (2 years minimum).- Perfectly bilingual both orally and in writing.- Good computer knowledge.- Organized and autonomous.- Ability to manage a high workload.SummarySalary: $15.50 per hourOpening Hours: Monday to Sunday, 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : Brossard Are you interested in the position? Send us your CV directly with the subject"wellness Customer service agent - Brossard"We look forward to discussing this opportunity with you,KarenFlorenceSefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brossard, Québec
      • Permanent
      • $42,000 per year
      Position: Account manager - Retail b2bSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearDo you have experience with e-commerce and customer account management?This job is for you!We are looking for someone who has strong customer service skills and who wishes to provide quality service to their customers.You will be responsible for managing the accounts receivable of the various stores, and you will be in contact with the various representatives on the road. In short, you will support the sales and internal operations of the company.Advantages- Be part of a company recognized throughout the world- Office post- Day and week schedule- Comprehensive benefits- Permanent and full-time positionResponsibilities- Respond to incoming calls and emails from b2b customers with questions about the company's products and services-• Collaborate with UPS SCS regarding start / cancellation dates of orders and prioritization of shipments;• Provide daily support to the Sales / Operations / Brand departments.• Generation and analysis of reports (ATS, order status, incoming order, etc.)• Follow up with retailers and maintain open communication on any issues.• Process and track orders for promotions and / or high priority eventsQualifications-Experience in customer service over the phone is mandatory, if possible in B2B- Experience in e-commerce is an asset- Have a strong interest in retail or fashion in general- Be perfectly bilingual (English and French)- Proficiency in Microsoft Office, web software and database structure- Knowledge of SAP S4 Hana (or AFS) is an asset.- Strong problem-solving and recommendation resolution skills- Friendly, courteous, dynamic and customer service oriented;SummaryPosition: Account Manager - B2B Retail AreaSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf you are interested in this position, please send us your updated CV with the title '' account manager '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Position: Account manager - Retail b2bSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearDo you have experience with e-commerce and customer account management?This job is for you!We are looking for someone who has strong customer service skills and who wishes to provide quality service to their customers.You will be responsible for managing the accounts receivable of the various stores, and you will be in contact with the various representatives on the road. In short, you will support the sales and internal operations of the company.Advantages- Be part of a company recognized throughout the world- Office post- Day and week schedule- Comprehensive benefits- Permanent and full-time positionResponsibilities- Respond to incoming calls and emails from b2b customers with questions about the company's products and services-• Collaborate with UPS SCS regarding start / cancellation dates of orders and prioritization of shipments;• Provide daily support to the Sales / Operations / Brand departments.• Generation and analysis of reports (ATS, order status, incoming order, etc.)• Follow up with retailers and maintain open communication on any issues.• Process and track orders for promotions and / or high priority eventsQualifications-Experience in customer service over the phone is mandatory, if possible in B2B- Experience in e-commerce is an asset- Have a strong interest in retail or fashion in general- Be perfectly bilingual (English and French)- Proficiency in Microsoft Office, web software and database structure- Knowledge of SAP S4 Hana (or AFS) is an asset.- Strong problem-solving and recommendation resolution skills- Friendly, courteous, dynamic and customer service oriented;SummaryPosition: Account Manager - B2B Retail AreaSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf you are interested in this position, please send us your updated CV with the title '' account manager '' to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brossard, Québec
      • Permanent
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Longueuil, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      • $19.00 per hour
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Contract
      We are looking for 8 indivduals to help us with a move related project from Oct 18 to Oct 29 for two weeks at our Pharmaceutical site in Laval. Pay rate is 22.87 hourly Nous recherchons 8 personnes pour nous aider avec un projet de déménagement du 18 au 29 octobre pendant deux semaines sur notre site pharmaceutique à Laval. Le taux de rémunération est de 22,87 heuresAdvantages* Le déjeuner, les collations et les boissons seront fournis, veuillez nous informer de tout besoin alimentaire*Lunch, snacks, drinks will be provided please inform of us of any dietary needs.ResponsibilitiesCompétences requises • Il s'agit d'un travail ciblé,• Connaissance pratique de Microsoft Word, Excel, Teams• Bilingue (anglais et français)• Capable de soulever 40 lb (*si critique qu'ils peuvent soulever)•Attention au détail• Capacité à bien travailler avec les autres• Construction de caisses en fer, archivage de dossiers, déchiquetage de documents.• Possibilité d'aller d'un département à l'autre pour aider avec les formulaires de conservation des dossiers, trier les fichiers• Les horaires seront de 8h à 18h du lundi au vendredi (sauf le 18 octobre)QualificationsSkills Required •This is focused work,•Working knowledge of Microsoft Word, Excel, Teams•Bi-lingual (English and French)•Able to lift 40lbs (*so critical they can lift)•Attention to detail•Ability to work well with others•Building iron mountain boxes, archiving files, shredding documents.•Ability to go from one department to another to assist with Records retention forms, sort filesSummaryIf you are available during this two week period, please call 6479194113 or email resume to Paljit.kler@randstad.ca Si vous êtes disponible pendant cette période de deux semaines, veuillez appeler le 6479194113 ou envoyer votre curriculum vitae à Paljit.kler@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for 8 indivduals to help us with a move related project from Oct 18 to Oct 29 for two weeks at our Pharmaceutical site in Laval. Pay rate is 22.87 hourly Nous recherchons 8 personnes pour nous aider avec un projet de déménagement du 18 au 29 octobre pendant deux semaines sur notre site pharmaceutique à Laval. Le taux de rémunération est de 22,87 heuresAdvantages* Le déjeuner, les collations et les boissons seront fournis, veuillez nous informer de tout besoin alimentaire*Lunch, snacks, drinks will be provided please inform of us of any dietary needs.ResponsibilitiesCompétences requises • Il s'agit d'un travail ciblé,• Connaissance pratique de Microsoft Word, Excel, Teams• Bilingue (anglais et français)• Capable de soulever 40 lb (*si critique qu'ils peuvent soulever)•Attention au détail• Capacité à bien travailler avec les autres• Construction de caisses en fer, archivage de dossiers, déchiquetage de documents.• Possibilité d'aller d'un département à l'autre pour aider avec les formulaires de conservation des dossiers, trier les fichiers• Les horaires seront de 8h à 18h du lundi au vendredi (sauf le 18 octobre)QualificationsSkills Required •This is focused work,•Working knowledge of Microsoft Word, Excel, Teams•Bi-lingual (English and French)•Able to lift 40lbs (*so critical they can lift)•Attention to detail•Ability to work well with others•Building iron mountain boxes, archiving files, shredding documents.•Ability to go from one department to another to assist with Records retention forms, sort filesSummaryIf you are available during this two week period, please call 6479194113 or email resume to Paljit.kler@randstad.ca Si vous êtes disponible pendant cette période de deux semaines, veuillez appeler le 6479194113 ou envoyer votre curriculum vitae à Paljit.kler@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      • $48,000 per year
      Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Laval (Centropolis)Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval-Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $48,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca with the subject ''Insurance Laval'' or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Laval (Centropolis)Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval-Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $48,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca with the subject ''Insurance Laval'' or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Permanent and full time opportunity starting as of September 7th 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th 2021Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17/hourPlease apply through this posting, or by emailing your resume to prerna.gupta@randstad.ca with the subject line "Quebec - Bilingual CSR"Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Internet subsidy- Car & Home insurance discounts- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Permanent and full time opportunity starting as of September 7th 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th 2021Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17/hourPlease apply through this posting, or by emailing your resume to prerna.gupta@randstad.ca with the subject line "Quebec - Bilingual CSR"Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Internet subsidy- Car & Home insurance discounts- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      • $48,000 per year
      Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Laval (Centropolis)Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval-Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $48,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca with the subject ''Insurance Laval'' or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Laval (Centropolis)Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval-Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $48,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca with the subject ''Insurance Laval'' or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Permanent
      • $42,000 per year
      Are you looking for a job in a highly recognized company that takes its employees at heart across Canada? Do you want a telecommuting job that can start as quickly as possible?Are you passionate about customer service and familiar with insurance claims?Here is an opportunity not to be missed!Position: Customer Service RepresentativeSalary: 40 to 42k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekYou will have the chance to work for a company that is a leader in making road trips easier and more enjoyable.As a customer service representative, you will act as the first point of contact for operators and customersfor everything related to insurance claims. You will deal with claims resulting from bodily injury, breakage ordamage to company property / building or third party property as well as fleet claims.AdvantagesBy working for this company, you will have:A full range of social benefits (medical and dental care);• Possibility of joining a pension plan with employer contributions or a stock purchase plan;• Discounts for employees in stores and at many of our partners;• Paid leave including vacation, sick days and personal leave;• Work within a collaborative, dynamic and efficient team;• Learning opportunities to develop new skills and growprofessionally in a growing company;• Work from home - Temporarily due to COVID-19.ResponsibilitiesAs an advisor, you will have to:• Act as a resource person for operators in the event of a claim following an injurybodily injury, breakage or damage to property / company building or to third party property as wellas complaints from the vehicle fleet;• Coordinate complaint files by following established protocols (ex: invoicing and / orrefund);• Follow up with operations, customers and insurer and / or claims adjuster;• Handle telephone complaints related to customer service complaints;• Make accounting adjustments during payment;• Transfer loss reports related to theft;• Establish the amounts to be received when applicable and prepare requests for reimbursements oftobacco and lottery taxes and submit them to the various stakeholders;• Synthesize the documents necessary for the production of various statistical reports;• Respond to calls and emails;• Provide administrative support for the Insurance and Claims department;• Intervene and deal with the various stakeholders.QualificationsFor this position you must:• Have 2 to 3 years of experience in call center and customer service• Be perfectly bilingual (English and French) because you will have to take calls in both languages• Experience in the insurance industry and in claims file management and knowledge of Report Excel will be considered an asset.RÉSUMÉPosition: Customer Service RepresentativeSalary: 40 to 42k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekSummaryIf you are interested in this position, you must send us your updated CV to the following address and indicated as the title `` Customer Service Representative - Claims ''karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a job in a highly recognized company that takes its employees at heart across Canada? Do you want a telecommuting job that can start as quickly as possible?Are you passionate about customer service and familiar with insurance claims?Here is an opportunity not to be missed!Position: Customer Service RepresentativeSalary: 40 to 42k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekYou will have the chance to work for a company that is a leader in making road trips easier and more enjoyable.As a customer service representative, you will act as the first point of contact for operators and customersfor everything related to insurance claims. You will deal with claims resulting from bodily injury, breakage ordamage to company property / building or third party property as well as fleet claims.AdvantagesBy working for this company, you will have:A full range of social benefits (medical and dental care);• Possibility of joining a pension plan with employer contributions or a stock purchase plan;• Discounts for employees in stores and at many of our partners;• Paid leave including vacation, sick days and personal leave;• Work within a collaborative, dynamic and efficient team;• Learning opportunities to develop new skills and growprofessionally in a growing company;• Work from home - Temporarily due to COVID-19.ResponsibilitiesAs an advisor, you will have to:• Act as a resource person for operators in the event of a claim following an injurybodily injury, breakage or damage to property / company building or to third party property as wellas complaints from the vehicle fleet;• Coordinate complaint files by following established protocols (ex: invoicing and / orrefund);• Follow up with operations, customers and insurer and / or claims adjuster;• Handle telephone complaints related to customer service complaints;• Make accounting adjustments during payment;• Transfer loss reports related to theft;• Establish the amounts to be received when applicable and prepare requests for reimbursements oftobacco and lottery taxes and submit them to the various stakeholders;• Synthesize the documents necessary for the production of various statistical reports;• Respond to calls and emails;• Provide administrative support for the Insurance and Claims department;• Intervene and deal with the various stakeholders.QualificationsFor this position you must:• Have 2 to 3 years of experience in call center and customer service• Be perfectly bilingual (English and French) because you will have to take calls in both languages• Experience in the insurance industry and in claims file management and knowledge of Report Excel will be considered an asset.RÉSUMÉPosition: Customer Service RepresentativeSalary: 40 to 42k per yearDuration: Permanent employment with benefitsLocation: Office located in Laval, but teleworking is requested until further noticeSchedule: Monday to Friday 8:30 a.m. to 5 p.m. for a total of 37.5 hours / weekSummaryIf you are interested in this position, you must send us your updated CV to the following address and indicated as the title `` Customer Service Representative - Claims ''karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Anjou, Québec
      • Contract
      Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Bilingual Customer Service Representatives to join our client, a well-known credit bureau, in Montreal. This is a great opportunity for those with strong analytical skills who enjoy interacting with others.Advantages• Work for a well-known credit bureau• Professional environment• Start date: November 10th, 2021• Duration: 11-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $24.42/hour• Hours: 8:00am to 7:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for providing resolution to customers' questions or concerns about credit files, interpretations or credit file contents, billing invoices, and other unique situations.Duties include:● Responding to customer calls and email in an in-bound contact centre and liaising with other departments to resolve customer issues.● Enhancing the customer experience through handling any servicing issues.● Keeping the tracking system up to date by inputting pertinent data during each customer contact.Qualifications• Bilingual in French and English• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS OfficeSummaryIf you are interested in the Bilingual Customer Service Representative role in Montreal, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Bilingual Customer Service Representatives to join our client, a well-known credit bureau, in Montreal. This is a great opportunity for those with strong analytical skills who enjoy interacting with others.Advantages• Work for a well-known credit bureau• Professional environment• Start date: November 10th, 2021• Duration: 11-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $24.42/hour• Hours: 8:00am to 7:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for providing resolution to customers' questions or concerns about credit files, interpretations or credit file contents, billing invoices, and other unique situations.Duties include:● Responding to customer calls and email in an in-bound contact centre and liaising with other departments to resolve customer issues.● Enhancing the customer experience through handling any servicing issues.● Keeping the tracking system up to date by inputting pertinent data during each customer contact.Qualifications• Bilingual in French and English• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS OfficeSummaryIf you are interested in the Bilingual Customer Service Representative role in Montreal, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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