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3 jobs found in St-Bruno, Québec

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    • St-Bruno, Québec
    • Permanent
    Your challenge! Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring that all incoming calls, emails and orders are handled in a timely manner and are efficiently translated into daily operations to ensure the delivery of exceptional customer service. You will enter orders and document customer files in accordance with procedures, rules and standards. You resolve any order issues or changes by working with key stakeholders. You initiate the creation of material delivery documents in order to respect the capacity of your business partners to meet the demand. Finally, you provide superior service to all your customers and suppliers by offering them personalized solutions that target their needs and guarantee their satisfaction in order to maximize sales and profitability of the company. Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilities  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
    Your challenge! Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring that all incoming calls, emails and orders are handled in a timely manner and are efficiently translated into daily operations to ensure the delivery of exceptional customer service. You will enter orders and document customer files in accordance with procedures, rules and standards. You resolve any order issues or changes by working with key stakeholders. You initiate the creation of material delivery documents in order to respect the capacity of your business partners to meet the demand. Finally, you provide superior service to all your customers and suppliers by offering them personalized solutions that target their needs and guarantee their satisfaction in order to maximize sales and profitability of the company. Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilities  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
    • St-Bruno, Québec
    • Permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Director, the Administrative Assistant's mission is to provide full collaboration and administrative support to the director and his or her team in the realization of his or her unit's business plan. You efficiently organize the director's activities and rigorously manage his calls and correspondence. You plan and coordinate his meetings and travel and ensure the quality of your team's communications within the unit and the company. Finally, you maintain and enhance your team and Cascades’ brand image in all your communications. You thus free your team from certain administrative tasks so that they can concentrate on the deployment of the unit's strategic plan.Pourquoi travailler chez Cascades Assurance collective & Régime de retraite avec contributions de l’entreprise, après 3 mois de service; Formations internes et externes accessibles;Espace gym accessible et/ou pratique d’activités sportives couverte financièrement;Régime de partage aux profits, accessible après 1 an de service;Programme d’aide aux employés (PAE);Centre de formation;Plan de gestion de carrière à long terme;Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;Contribuer au succès d’une entreprise québécoise multinationale écoresponsable.  Individual responsibilities Accountable Provide administrative support to your team in implementing your unit's business plan Communicate the image of your team and of Cascades Responsible Effectively organize and manage team members’ time Organize and prepare files and prepare for meetings Screen and manage team members’ correspondence Manage phone calls Ensure the quality of your team's communications Ensure optimal management of physical and virtual documents Experiences and strengths High level of discretion. Excellent organizational skills. Strong sense of responsibility. Ability to collaborate with team members and colleagues High level of adaptability Ability to support your team by offering appropriate solutions. Agility needed to manage more than one priority file simultaneously. Sound judgment for making appropriate decisions. High level of autonomy. Proficiency in French and English. Ability to communicate clearly. Informations complémentaires ** L’horaire de travail est de 7h45 à 16h45, du lundi au vendredi** Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Director, the Administrative Assistant's mission is to provide full collaboration and administrative support to the director and his or her team in the realization of his or her unit's business plan. You efficiently organize the director's activities and rigorously manage his calls and correspondence. You plan and coordinate his meetings and travel and ensure the quality of your team's communications within the unit and the company. Finally, you maintain and enhance your team and Cascades’ brand image in all your communications. You thus free your team from certain administrative tasks so that they can concentrate on the deployment of the unit's strategic plan.Pourquoi travailler chez Cascades Assurance collective & Régime de retraite avec contributions de l’entreprise, après 3 mois de service; Formations internes et externes accessibles;Espace gym accessible et/ou pratique d’activités sportives couverte financièrement;Régime de partage aux profits, accessible après 1 an de service;Programme d’aide aux employés (PAE);Centre de formation;Plan de gestion de carrière à long terme;Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;Contribuer au succès d’une entreprise québécoise multinationale écoresponsable.  Individual responsibilities Accountable Provide administrative support to your team in implementing your unit's business plan Communicate the image of your team and of Cascades Responsible Effectively organize and manage team members’ time Organize and prepare files and prepare for meetings Screen and manage team members’ correspondence Manage phone calls Ensure the quality of your team's communications Ensure optimal management of physical and virtual documents Experiences and strengths High level of discretion. Excellent organizational skills. Strong sense of responsibility. Ability to collaborate with team members and colleagues High level of adaptability Ability to support your team by offering appropriate solutions. Agility needed to manage more than one priority file simultaneously. Sound judgment for making appropriate decisions. High level of autonomy. Proficiency in French and English. Ability to communicate clearly. Informations complémentaires ** L’horaire de travail est de 7h45 à 16h45, du lundi au vendredi** Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    • St-Bruno, Québec
    • Permanent
    Your challenge! We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team. Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment based on knowledge sharing and the recognition of individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages! Individual responsibilities Tools adoption and training Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.Coach and train users through updates and enhancements to the tools.Challenge effectiveness and usage and guide activities related to enhancement opportunitiesWork with internal partners to develop a sustainable training program for commercial team Ticket management (escalate and follow-up as needed in support of Key User) Business analytics Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors Tools enhancement Support end to end process and enhancement of the sales tools in collaboration with IT and CX teamsParticipate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)Test and provide feedback on future versions of the applicationWork closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s Experiences and strengths 5-7 years’ experience in sales, marketing, business intelligenceBachelor’s Degree RequiredStrong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)Knowledge of C4C software environments is an assetAbility to define and clearly explain conceptual solutions.Strong aptitude to recognize opportunities for improvement and take appropriate actionDemonstrated leadership abilities and results orientationExcellent organizational and time management skillsStrong communication/presentation skillsBilingual (written and oral) in English and French.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
    Your challenge! We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team. Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment based on knowledge sharing and the recognition of individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages! Individual responsibilities Tools adoption and training Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.Coach and train users through updates and enhancements to the tools.Challenge effectiveness and usage and guide activities related to enhancement opportunitiesWork with internal partners to develop a sustainable training program for commercial team Ticket management (escalate and follow-up as needed in support of Key User) Business analytics Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors Tools enhancement Support end to end process and enhancement of the sales tools in collaboration with IT and CX teamsParticipate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)Test and provide feedback on future versions of the applicationWork closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s Experiences and strengths 5-7 years’ experience in sales, marketing, business intelligenceBachelor’s Degree RequiredStrong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)Knowledge of C4C software environments is an assetAbility to define and clearly explain conceptual solutions.Strong aptitude to recognize opportunities for improvement and take appropriate actionDemonstrated leadership abilities and results orientationExcellent organizational and time management skillsStrong communication/presentation skillsBilingual (written and oral) in English and French.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  

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