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    • Regina, Saskatchewan
    • Contract
    • $18.75 per hour
    Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - Work from homeMust be local to Regina area, as potential to move back in office.Start Date:August 2021Contract Details:4 month contract (possibility of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate:$18.75/hourAdvantages- Great opportunity with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 4 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Financial, Insurance or Technical experience is an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Customer Service and Technical Support - Reginahuman forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - Work from homeMust be local to Regina area, as potential to move back in office.Start Date:August 2021Contract Details:4 month contract (possibility of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate:$18.75/hourAdvantages- Great opportunity with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 4 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Financial, Insurance or Technical experience is an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Customer Service and Technical Support - Reginahuman forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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