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    • Scarborough, Ontario
    • Permanent
    Roles and responsibilitiesWork in conjunction with the Regional Manager Eastern Canada to develop sales and marketing strategies for acquiring new clients and to ensure continued market growth.  Verifies new proposals and bids with management prior to customer presentation.Establish and maintain a thorough understanding of the identified market area, including but not limited to new account opportunities, monitoring competitors through marketplace intel etc.Robust cold calling and or tele prospecting to uncover new business leads, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.Utilize consultative selling skills to identify client needs, translate them into valuable solutions resulting in the acquisition of new accounts.Confidently build customer relationships with decision-making level contactsCoordinate sales efforts with internal departments/stakeholders.Prepare and present client specific, solution- based proposals and or boardroom presentations.Negotiate and secure service agreements.Meet and or exceed monthly sales targets.Keep management informed through the submission of weekly sales reports. Capture all potential new account information from cold calls and record it using the Cascades Recovery Prospect Tracker; the tracker must be updated a minimum of every two weeks.Skills and Qualifications Bachelor's degree in business, finance or related fieldFive years’ previous experience in a “hunter” role, new business sales, is preferred.   Experience in a related industry (recycling, waste management, etc.) would be a definite asset.Detail orientedCustomer centric mentalityExcellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem-solving skillsMust have a valid drivers’ license and have a clean driving recordRequirement to spend a percentage of the workday in vehicle while driving within the market area.
    Roles and responsibilitiesWork in conjunction with the Regional Manager Eastern Canada to develop sales and marketing strategies for acquiring new clients and to ensure continued market growth.  Verifies new proposals and bids with management prior to customer presentation.Establish and maintain a thorough understanding of the identified market area, including but not limited to new account opportunities, monitoring competitors through marketplace intel etc.Robust cold calling and or tele prospecting to uncover new business leads, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.Utilize consultative selling skills to identify client needs, translate them into valuable solutions resulting in the acquisition of new accounts.Confidently build customer relationships with decision-making level contactsCoordinate sales efforts with internal departments/stakeholders.Prepare and present client specific, solution- based proposals and or boardroom presentations.Negotiate and secure service agreements.Meet and or exceed monthly sales targets.Keep management informed through the submission of weekly sales reports. Capture all potential new account information from cold calls and record it using the Cascades Recovery Prospect Tracker; the tracker must be updated a minimum of every two weeks.Skills and Qualifications Bachelor's degree in business, finance or related fieldFive years’ previous experience in a “hunter” role, new business sales, is preferred.   Experience in a related industry (recycling, waste management, etc.) would be a definite asset.Detail orientedCustomer centric mentalityExcellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem-solving skillsMust have a valid drivers’ license and have a clean driving recordRequirement to spend a percentage of the workday in vehicle while driving within the market area.
    • Scarborough, Ontario
    • Permanent
    Job DescriptionReporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Roles and Responsibilities Taking ownership of customers issues and following problems through to resolutionFollow service procedures, policies, etiquettes and standardsWork in a team with customer service agents with common goal of providing best in class customer satisfactionStrong written and verbal (French and English) communication, interpersonal, and customer-service skills.Stay on top of industry’s developments and apply best practices to areas of improvementUtilize assets to achieve qualitative and quantitative targets, objectives and assignmentsMaintain an orderly workflow according to prioritiesGive accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goalsUse expertise to build strong healthy relationships with clients and create an open and accessible communication rout for free flow of informationAbility to work accurately, with interruptions, to meet deadlinesCarefully identify problems that might arise from operations with the use of ethical procedures and professional judgmentAbility to work well independently as well as part of a teamAbility to exercise flexibility, initiative, good judgment and discretionStrong analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way and possess strong problem-solving skillsWillingness to learn exclusive equipment and supplies particular to waste diversion business organizationAbility to provide various client-based waste diversion program orientation online/over the phoneCapability to generate system reports pertaining to customer service operationsQualificationsLanguages Spoken: English & French is a must Education: High School Diploma is a must. College Diploma or University Degree is preferred. Previous industry experience preferred.
    Job DescriptionReporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Roles and Responsibilities Taking ownership of customers issues and following problems through to resolutionFollow service procedures, policies, etiquettes and standardsWork in a team with customer service agents with common goal of providing best in class customer satisfactionStrong written and verbal (French and English) communication, interpersonal, and customer-service skills.Stay on top of industry’s developments and apply best practices to areas of improvementUtilize assets to achieve qualitative and quantitative targets, objectives and assignmentsMaintain an orderly workflow according to prioritiesGive accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goalsUse expertise to build strong healthy relationships with clients and create an open and accessible communication rout for free flow of informationAbility to work accurately, with interruptions, to meet deadlinesCarefully identify problems that might arise from operations with the use of ethical procedures and professional judgmentAbility to work well independently as well as part of a teamAbility to exercise flexibility, initiative, good judgment and discretionStrong analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way and possess strong problem-solving skillsWillingness to learn exclusive equipment and supplies particular to waste diversion business organizationAbility to provide various client-based waste diversion program orientation online/over the phoneCapability to generate system reports pertaining to customer service operationsQualificationsLanguages Spoken: English & French is a must Education: High School Diploma is a must. College Diploma or University Degree is preferred. Previous industry experience preferred.
    • Scarborough, Ontario
    • Contract
    We are seeking a Customer Service Representative to work for a company in the transportation industry on a contract with the possibility of extension. Are you quick on your feet, empathetic and reliable? Do you have strong customer service skills and great communication? Are you flexible, adaptable, and able to work in a fast-paced environment? If this sounds like you, this Customer Service Representative position may the right fit for you! Type: Temporary Hours: Monday - Friday, no evenings or weekendsSalary: $18/hour Location: Scarborough (Markham Rd and Ellesmere Rd)This is NOT a work from home opportunity, you will have to work in the officeFree parking and transit accessible Advantages- Competitive pay $18/hr- Gain valuable experience in a busy, fast pace environment- Strong possibility for extension or permanency if you have a G-class drivers license- Family culture and positive work environment - Transit accessible and free parking on site - Located in Scarborough at Progress ave and Bellamy Rd- Hours are Monday-Friday, no weekends!Responsibilities- Answering inbound calls regarding school bus routes- Answering customer inquiries regarding bus schedules - Providing top-notch customer service on every call- Some administrative duties when needed- Approximately 30 call/day on averageQualifications- Passionate about customer service with 1-2 years in a customer facing role - Strong interpersonal and communication skills- Self-motivated with the ability to work well independently- Friendly and patient- Strong ability to prioritize and work efficiently - Strong sense of initiative SummaryIf you are looking for work and this position sounds like it would be a good fit for you, we need to connect! If you have a G class driver's license and are open to the possibility of upgrading to a B class, this is an even better opportunity! This Customer Service Representative position is an opportunity to learn valuable skills, grow within a company, and gain valuable work experience in the customer service industry. Apply now!1) Apply Online2) Send a copy of your resume to anastasia.kourniotis@randstad.caLooking forward to hearing from you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are seeking a Customer Service Representative to work for a company in the transportation industry on a contract with the possibility of extension. Are you quick on your feet, empathetic and reliable? Do you have strong customer service skills and great communication? Are you flexible, adaptable, and able to work in a fast-paced environment? If this sounds like you, this Customer Service Representative position may the right fit for you! Type: Temporary Hours: Monday - Friday, no evenings or weekendsSalary: $18/hour Location: Scarborough (Markham Rd and Ellesmere Rd)This is NOT a work from home opportunity, you will have to work in the officeFree parking and transit accessible Advantages- Competitive pay $18/hr- Gain valuable experience in a busy, fast pace environment- Strong possibility for extension or permanency if you have a G-class drivers license- Family culture and positive work environment - Transit accessible and free parking on site - Located in Scarborough at Progress ave and Bellamy Rd- Hours are Monday-Friday, no weekends!Responsibilities- Answering inbound calls regarding school bus routes- Answering customer inquiries regarding bus schedules - Providing top-notch customer service on every call- Some administrative duties when needed- Approximately 30 call/day on averageQualifications- Passionate about customer service with 1-2 years in a customer facing role - Strong interpersonal and communication skills- Self-motivated with the ability to work well independently- Friendly and patient- Strong ability to prioritize and work efficiently - Strong sense of initiative SummaryIf you are looking for work and this position sounds like it would be a good fit for you, we need to connect! If you have a G class driver's license and are open to the possibility of upgrading to a B class, this is an even better opportunity! This Customer Service Representative position is an opportunity to learn valuable skills, grow within a company, and gain valuable work experience in the customer service industry. Apply now!1) Apply Online2) Send a copy of your resume to anastasia.kourniotis@randstad.caLooking forward to hearing from you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Scarborough, Ontario
    • Permanent
    Your challenge!Reporting to the Sales Manager, the Inside Sales Representative will deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification, inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs, connecting with customers remotely to maintain strong relationships and pitch value-creating ideas, and developing and executing account plans to deliver growth and margin improvement. This role will create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work collaboratively with Marketing, Customer Service, Design, and Finance teams.Job ResponsibilitiesAccountableMaintain and grow revenues for their accountsSupporting contract creation and negotiation for their accountsGrowing the customer portfolioResponsibleAchieve sales revenues and objectivesQualifying the leads aligned to our strategy and business rulesMaintain excellent client relationships and ensuring customer satisfaction with the use of digital toolsDevelop and manage account plans for smaller regional accounts according to established guidelines (revenue targets)Provide detailed and accurate sales forecasting to teamFacilitating integration and ensuring coherent customer approach among Cascades SBUsBuilding and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control)Use and update the CRMManages mostly C & D customersCore competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomyEducationDesired experienceSelf-driven person with the ability to communicate effectivelyDeep understanding of Cascades products and services offerings in your areaAbility to research accounts and identify key players with digital toolsCustomer focus with the ability to identify customers' needs, issues, interestsAbility to analyze competitive activities and potential for new products and servicesAbility to adapt quickly and high level of flexibility to be able to cover accounts from various marketsAbility to work with C-Suite Technical competenciesFinancial ParametersAccount revenue & EBITDA​Account ROIC​Account margin by segment (e.g. customer type)Operational ParametersContract to cash (# of days)​Lead to Win ratioAccount satisfactionManages account opportunity funnelFill deal prep pack process#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
    Your challenge!Reporting to the Sales Manager, the Inside Sales Representative will deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification, inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs, connecting with customers remotely to maintain strong relationships and pitch value-creating ideas, and developing and executing account plans to deliver growth and margin improvement. This role will create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work collaboratively with Marketing, Customer Service, Design, and Finance teams.Job ResponsibilitiesAccountableMaintain and grow revenues for their accountsSupporting contract creation and negotiation for their accountsGrowing the customer portfolioResponsibleAchieve sales revenues and objectivesQualifying the leads aligned to our strategy and business rulesMaintain excellent client relationships and ensuring customer satisfaction with the use of digital toolsDevelop and manage account plans for smaller regional accounts according to established guidelines (revenue targets)Provide detailed and accurate sales forecasting to teamFacilitating integration and ensuring coherent customer approach among Cascades SBUsBuilding and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control)Use and update the CRMManages mostly C & D customersCore competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomyEducationDesired experienceSelf-driven person with the ability to communicate effectivelyDeep understanding of Cascades products and services offerings in your areaAbility to research accounts and identify key players with digital toolsCustomer focus with the ability to identify customers' needs, issues, interestsAbility to analyze competitive activities and potential for new products and servicesAbility to adapt quickly and high level of flexibility to be able to cover accounts from various marketsAbility to work with C-Suite Technical competenciesFinancial ParametersAccount revenue & EBITDA​Account ROIC​Account margin by segment (e.g. customer type)Operational ParametersContract to cash (# of days)​Lead to Win ratioAccount satisfactionManages account opportunity funnelFill deal prep pack process#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 

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