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    • Sudbury, Ontario
    • Permanent
    Are you a Bilingual Case Manager looking for your next challenge and want to work for a well known company in the travel insurance industry?The successful candidate will have experience in case management preferably within a call center environment and will be responsible for applying knowledge of policy benefits and limitations in order to drive customer satisfaction. This is a permanent work from home opportunity. Advantages• Work for a well known insurance company • 100% work from home • Competitive salary $55,000 annually depending on experience (negotiable) • Training and development opportunities and continuous learning• Supportive leadership teamResponsibilities• Speak and write French and English Fluently• Collaborate with multiple stakeholders, to ensure successful overall management of a medical claim in accordance with the terms & conditions of the insurance policy• Coordinate with the Medical Case Management team to develop care plans that mitigate health and financial risks • Provide outstanding services to our high net worth clients and customers • Handle more complex cases that may involve redeployment Qualifications• Experience in complex case management within the insurance industry is preferred • High school diploma or equivalent • Familiar with policy wording and medical terminology• Ability to liaise with multiple stakeholders and build relationships• Proficient in Microsoft Office• Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speed• Excellent bilingual communication skills (both written and verbal in French and English)SummaryIf you are a Bilingual Case Manager with experience in case management within a call center environment, let's connect!To apply:1. Create a profile at www.randstad.ca and apply directly to the job posting2. Email resume directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a Bilingual Case Manager looking for your next challenge and want to work for a well known company in the travel insurance industry?The successful candidate will have experience in case management preferably within a call center environment and will be responsible for applying knowledge of policy benefits and limitations in order to drive customer satisfaction. This is a permanent work from home opportunity. Advantages• Work for a well known insurance company • 100% work from home • Competitive salary $55,000 annually depending on experience (negotiable) • Training and development opportunities and continuous learning• Supportive leadership teamResponsibilities• Speak and write French and English Fluently• Collaborate with multiple stakeholders, to ensure successful overall management of a medical claim in accordance with the terms & conditions of the insurance policy• Coordinate with the Medical Case Management team to develop care plans that mitigate health and financial risks • Provide outstanding services to our high net worth clients and customers • Handle more complex cases that may involve redeployment Qualifications• Experience in complex case management within the insurance industry is preferred • High school diploma or equivalent • Familiar with policy wording and medical terminology• Ability to liaise with multiple stakeholders and build relationships• Proficient in Microsoft Office• Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speed• Excellent bilingual communication skills (both written and verbal in French and English)SummaryIf you are a Bilingual Case Manager with experience in case management within a call center environment, let's connect!To apply:1. Create a profile at www.randstad.ca and apply directly to the job posting2. Email resume directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Sudbury, Ontario
    • Permanent
    Are you a Bilingual Customer Service Representative looking for a career in the busy insurance industry? Our well known client in the travel insurance industry is looking for THREE Bilingual Customer Service Representatives to join their growing team on a permanent work-from-home basis.The successful candidates will be required to apply their knowledge of policy benefits to drive customer satisfaction. The Bilingual Customer Service Representatives are required to collaborate with multiple stakeholders, ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy, and provide an overall outstanding experience for clients. Advantages• Work for a well known insurance company • 100% work from home• Competitive salary $46,000 annually depending on experience • Training and development opportunities and continuous learning• Supportive leadership team Responsibilities• Collaborate with multiple stakeholders• Manage medical claims in accordance with the terms & conditions of the insurance policy.• Provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligationsQualifications• Experience in customer service or call center environment • High school diploma or equivalent • Excellent written and verbal English and French communication skills• ability to work comfortably with multiple stakeholders • Proficient in Microsoft Office • Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speedSummaryIf you are looking for a new challenge and are BILINGUAL in English and French, let's connect!To apply:1. Create a profile and apply directly to the job posting at www.randstad.ca 2. Apply directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a Bilingual Customer Service Representative looking for a career in the busy insurance industry? Our well known client in the travel insurance industry is looking for THREE Bilingual Customer Service Representatives to join their growing team on a permanent work-from-home basis.The successful candidates will be required to apply their knowledge of policy benefits to drive customer satisfaction. The Bilingual Customer Service Representatives are required to collaborate with multiple stakeholders, ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy, and provide an overall outstanding experience for clients. Advantages• Work for a well known insurance company • 100% work from home• Competitive salary $46,000 annually depending on experience • Training and development opportunities and continuous learning• Supportive leadership team Responsibilities• Collaborate with multiple stakeholders• Manage medical claims in accordance with the terms & conditions of the insurance policy.• Provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligationsQualifications• Experience in customer service or call center environment • High school diploma or equivalent • Excellent written and verbal English and French communication skills• ability to work comfortably with multiple stakeholders • Proficient in Microsoft Office • Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speedSummaryIf you are looking for a new challenge and are BILINGUAL in English and French, let's connect!To apply:1. Create a profile and apply directly to the job posting at www.randstad.ca 2. Apply directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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