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      • Oakville, Ontario
      • Permanent
      • $50,000 per year
      Are you looking for the chance to:- work from home in a job where every day is different?- join a leader in the pharmaceutical industry?- advance your career in a training-oriented company with plenty of growth opportunities?- be the "linchpin" player at the centre of the action?Then we have an opportunity for you!We are recruiting a Bilingual Appointment Scheduler (French/English) for a leading national pharmaceutical company based in the Greater Toronto Area. The Bilingual Appointment Scheduler works as part of a team coordinating patient appointments for the company's Quebec clients. The Bilingual Appointment scheduler acts as the main point of contact for both internal and external stakeholders, resolves problems quickly, and rolls with the punches, always ensuring that patients come first. This role is a perfect fit for someone with excellent communication skills who loves to work as part of a team.This is a fully remote position with a clear path of advancement. If you have been waiting for an opportunity to join a well-established employer with room to grow and a commitment to patient care, look no further - your chance has arrived!AdvantagesWhat's in it for YOU as a Bilingual Appointment Scheduler:- Permanent work from home opportunity- Competitive salary: $50k- Health Benefits from Day 1 - no waiting period!- Bonus offered- Great work-life balance: Monday-Friday 9am-5pm, no weekends (different schedule only 2-3 times/month for national service coverage) - 3 weeks vacation- Advancement opportunities - grow with your employer!- Learning-oriented company: thorough training and onboarding program provided for remote employees- Join a leader in the pharmaceutical industry!- Home office equipment providedResponsibilitiesWhat YOU will be doing as a Bilingual Appointment Scheduler:- Coordinate clinic appointments for patients in Quebec- Work as part of a team of 5, triaging inquiries and requests from a shared email inbox- Prioritize appointments and resolve scheduling challenges- Act as key point of contact and liaison between patients, healthcare staff, and pharmacies- Reschedule and rearrange patient appointment as needed, keeping patient care as top priority- Handle escalations and complaints, addressing issues where possible- Keep track of key performance indicatorsQualificationsWhat YOU bring to the role of Bilingual Appointment Scheduler:- 1-2 years of experience in administration, coordination or scheduling, preferably in a healthcare setting- 1-2 years of experience in customer-facing role- Bilingual in French and English with excellent verbal and written communication skills- Top-notch organization and prioritization skills - you're used to keeping lots of balls in the air!- Tech-savvy and proficient in Outlook, including flagging and tasks- Proactive, takes initiative to help others- Able to work in a fast-paced, changing environment with conflicting priorities- Attention to detail- Friendly, adaptable and committed to patient care- Available to work a weekday shift 11am-7pm or 12pm-8pm, 2-3 times per monthSummaryIf you believe this Bilingual Appointment Scheduler (French/English) opportunity is perfect for you, please apply as soon as possible, and feel free to give us a call if you have any questions. If you have the relevant experience, please send your resume and a synopsis of why you'd be a good fit to deirdra.wadden@randstad.ca.Not interested in this role but still looking for your next great opportunity? We specialize in hiring for clinical and non-clinical administrative roles within private and public-sector healthcare space. Our team oversees various permanent and contract positions, including Data Entry, Medical Office Assistants, Receptionists, Office Managers and Clinic Administrators. If you or someone you know would be interested in the following roles, please reach out to the corresponding contact emails below to discuss further!Halton Region:jessica.bayuk@randstad.caPeel Region:kianna.padua@randstad.caGTA/Ontario:deirdra.wadden@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for the chance to:- work from home in a job where every day is different?- join a leader in the pharmaceutical industry?- advance your career in a training-oriented company with plenty of growth opportunities?- be the "linchpin" player at the centre of the action?Then we have an opportunity for you!We are recruiting a Bilingual Appointment Scheduler (French/English) for a leading national pharmaceutical company based in the Greater Toronto Area. The Bilingual Appointment Scheduler works as part of a team coordinating patient appointments for the company's Quebec clients. The Bilingual Appointment scheduler acts as the main point of contact for both internal and external stakeholders, resolves problems quickly, and rolls with the punches, always ensuring that patients come first. This role is a perfect fit for someone with excellent communication skills who loves to work as part of a team.This is a fully remote position with a clear path of advancement. If you have been waiting for an opportunity to join a well-established employer with room to grow and a commitment to patient care, look no further - your chance has arrived!AdvantagesWhat's in it for YOU as a Bilingual Appointment Scheduler:- Permanent work from home opportunity- Competitive salary: $50k- Health Benefits from Day 1 - no waiting period!- Bonus offered- Great work-life balance: Monday-Friday 9am-5pm, no weekends (different schedule only 2-3 times/month for national service coverage) - 3 weeks vacation- Advancement opportunities - grow with your employer!- Learning-oriented company: thorough training and onboarding program provided for remote employees- Join a leader in the pharmaceutical industry!- Home office equipment providedResponsibilitiesWhat YOU will be doing as a Bilingual Appointment Scheduler:- Coordinate clinic appointments for patients in Quebec- Work as part of a team of 5, triaging inquiries and requests from a shared email inbox- Prioritize appointments and resolve scheduling challenges- Act as key point of contact and liaison between patients, healthcare staff, and pharmacies- Reschedule and rearrange patient appointment as needed, keeping patient care as top priority- Handle escalations and complaints, addressing issues where possible- Keep track of key performance indicatorsQualificationsWhat YOU bring to the role of Bilingual Appointment Scheduler:- 1-2 years of experience in administration, coordination or scheduling, preferably in a healthcare setting- 1-2 years of experience in customer-facing role- Bilingual in French and English with excellent verbal and written communication skills- Top-notch organization and prioritization skills - you're used to keeping lots of balls in the air!- Tech-savvy and proficient in Outlook, including flagging and tasks- Proactive, takes initiative to help others- Able to work in a fast-paced, changing environment with conflicting priorities- Attention to detail- Friendly, adaptable and committed to patient care- Available to work a weekday shift 11am-7pm or 12pm-8pm, 2-3 times per monthSummaryIf you believe this Bilingual Appointment Scheduler (French/English) opportunity is perfect for you, please apply as soon as possible, and feel free to give us a call if you have any questions. If you have the relevant experience, please send your resume and a synopsis of why you'd be a good fit to deirdra.wadden@randstad.ca.Not interested in this role but still looking for your next great opportunity? We specialize in hiring for clinical and non-clinical administrative roles within private and public-sector healthcare space. Our team oversees various permanent and contract positions, including Data Entry, Medical Office Assistants, Receptionists, Office Managers and Clinic Administrators. If you or someone you know would be interested in the following roles, please reach out to the corresponding contact emails below to discuss further!Halton Region:jessica.bayuk@randstad.caPeel Region:kianna.padua@randstad.caGTA/Ontario:deirdra.wadden@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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