job postings bilingual call center jobs in montreal

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about bilingual call centre jobs in Montreal

Montreal is an international city. Residents expect to receive service in both French and English. Therefore, bilingual call centres have been a staple in the city for decades. As a call centre rep, you will provide customer service in multiple languages in an outbound or inbound call setting. Currently, there are more than 25,000 bilingual call centre jobs in Montreal, an increase of 1.6% from the previous year. However, jobs in this area are down 15% since 2007, increasing competition for these roles.

bilingual call centre salaries in Montreal

Salaries for call centre workers vary based on experience, the type of products and services being offered, industry, and performance incentives. Here is what you can expect for bilingual call centre salaries in Montreal:

Entry level salary: $29k to $33.9k
Intermediate salary: $31.4k to $36.8k
Senior salary: $33.8k to $39.6k

top industries for bilingual call centres in Montreal

Being able to offer service in French and English is a must in Montreal and throughout Quebec. If you speak multiple languages, you will be in demand within the call centre industry. Here are some of the top industries to consider when looking for jobs in bilingual call centres in Montreal:

  • Business support services
  • Wired telecommunications carriers
  • Wireless telecommunications carriers
  • Automobile dealers
  • Insurance carriers

in demand skills in Montreal

The ability to speak English and French fluently is a must in Montreal, especially in a call centre environment. Having additional business and communication skills will help you garner more interest from employers. Here are the top skills hiring companies are seeking in job candidates:

  • Bilingual French
  • Microsoft Office
  • Customer Relationship Management (CRM)
  • Technical support
  • Salesforce


next steps for bilingual call centre representatives

Being bilingual in Montreal is an asset. The experience you gain working in a bilingual call centre will help you gain invaluable customer service experience and prepare you for other bilingual roles within the industry.

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